Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Charles A Klein & Sons

Heating and Air Conditioning, Plumbing, Water Heaters,

About us

Additional DBA - Klein Charles A & Sons Inc. Additional phone - (410) 922-4660. Additional contact names - Michael Klein, Patricia Klein-Kennedy.

Business highlights

50 years of trusted experience
Emergency Services Offered

Services we offer

Heating & air conditioning repair and installation, heat pumps, gas furnaces, A/C & GEO thermal systems.

Services we don't offer

NA

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.733 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
61%
4
6%
3
0%
2
9%
1
24%


Rating CategoryRating out of 5
quality
3.7
value
3.9
professionalism
3.6
responsiveness
3.5
punctuality
4.0
Showing 26-33 of 33 reviews

PHYLLIS R.
05/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: ..

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Donna P.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Installed a new heat pump inside and outside units. They arrived on time and the place was clean when they left. Great company and employees.
Rating CategoryRating out of 5
Yes, I recommend this pro

Ted C.
01/2015
1.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Installed new HVAC system.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,200

Donna P.
11/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: Checked unit out for service after Angie 's List provider Sunn Corp said they could fix existing unit problem by installing a larger air handler unit inside house, because of F ratings on Angie list I did not feel comfortable with their assestment so I called a family friend who suggested the Klien Co. who I called and set up an appointment for them to examine unit and verified Sunn Corp. estimate which was high according to them and units they wanted to install were not compatiable with each other, There suggestion of a new inside unit was not agreed with by the Klien Co. (They suggested our heating bill my go up and that in door unit could possibly ruin outside unit beyond repair. There was no charge for their visits prior to the Klien Co. installing a new heat pump unit.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Benno & Aaron L.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Installed new ductwork for new HVAC System. I have used them for many jobs ranging from 1000 to 5000. It went great. Carl and Matt are very professional and will always see a job through to the end . They offer the best combination of quality, service, and price. Great Company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0

Yes, I recommend this pro
$1

Mike S.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jude M.
10/2014
1.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Installed new heat pump and furnace incorrectly. First repairman, said unit was fixed, stated they installed units, by connecting heat and a/c to run at the same time. Complained a second time,unit was not cooling home correctly, and had received an electric bill 5 times higher, then ever received before. Second repairmen came, fixed the unit, and stated that the heat,a/c, and emergency heating were incorrectly installed. Also the thermostat and connections to units were not correct.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
2.0
punctuality
5.0


Response from Charles A Klein & Sons
We were hired by an Energy Efficiency Contractor to install new Heat pump system in the Masson residence in November of 2013. In May The [member name removed]s called our office to report a problem and we had a service technician out look over the unit with in 24 hrs. Unfortunately at that appointment our technician made a mistake resulting in the issue described in the review. Once Ms. [member name removed] notified us of a potential problem we responded, identified the issue and repaired it. Realizing what occurred The [member name removed]s provided us with copies of their utility bills, a reimbursement was calculated for the overages they encored and a refund was provided to them. The party that hired us was communicated with and kept up to speed on the progress and problems the entire time and is happy with our decisions and responses to The [member name removed] household. We regret any inconvenience to our customer and to The [member name removed]s but feel we handled the situation promptly and correctly.

Sunia L.
07/2014
1.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I had Charles Klein build our shower, which was a pretty complicated system, they sent inexperienced workers. Now, 8 years later (since 2006, we have a leak under the shower, into our rock wall, and directly into the basement! We have to take the whole thing apart to have it repaired. We attempted to contact them so they could come and repair it, and gave up after 5 attempts, with our call being unanswered. Do not use this company. It will only create problems, and they will not stand behind their work.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$10,000

Response from Charles A Klein & Sons
Unfortunately we have no record of contact or attempted contact from the [member name removed] since 2009. Regretfully we did not get any messages for we would have responded immediately to the request for service. As for the leak, problems with the tile, subfloor issues or 8 years of use can cause a leak and for those reasons we do not feel as if our quality of work is subpar nor that this issue is fault of Charles A Klein and Sons.
    • 1
    • 2(current)

Contact information

5220 Klees Mill Rd, Sykesville, MD 21784

http://www.caklein.com/

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Water Heaters,
Home inspection

FAQ

Charles A Klein & Sons is currently rated 3.7 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

Saturday: Closed

Charles A Klein & Sons accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Charles A Klein & Sons offers free project estimates.
Yes, Charles A Klein & Sons offers eco-friendly accreditations.
No, Charles A Klein & Sons does not offer a senior discount.
Yes, Charles A Klein & Sons offers emergency services.
Yes, Charles A Klein & Sons offers warranties.
Charles A Klein & Sons offers the following services: Heating & air conditioning repair and installation, heat pumps, gas furnaces, A/C & GEO thermal systems.
NA

Contact information

5220 Klees Mill Rd, Sykesville, MD 21784

http://www.caklein.com/

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
Closed