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Northern Air Heating and Cooling, LLC

Heating and Air Conditioning

About us

Employee owned and operated residential and light commercial company. We specialize in installation, Replacement and servicing of most makes and models. Being a small family owned company I can assure quality, honesty, customer service and prices that are very competitive. I have 30 years experience in the business. Servicing Frederick Maryland, Washington County Md and Southern PA area. We give you an honest assessment as if you were family.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

yes



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.820 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
0%
3
0%
2
0%
1
5%


Rating CategoryRating out of 5
quality
4.7
value
4.8
professionalism
4.7
responsiveness
4.9
punctuality
4.9
Showing 1-20 of 20 reviews

Donald Z.
05/2023
5.0
heating & air conditioning/hvac
  + -1 more
Last week Todd and his team replaced my HVAC system with a new system. Working with Todd went extremely well from the initial contact to the installation. Todd and his team removed the old system and installed the new system in a couple of hours. They are very professional, knowledgeable and great to work with. Todd also returns calls very quickly so make sure you leave a message if he is busy and doesn't answer the phone right away. Very highly recommended.
Description of Work: Replaced HVAC system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tracey S.
08/2022
5.0
heating & air conditioning/hvac
  + -1 more
It was seem less from beginning to end. Northern is neat, clean and answered all questions and concerns I had. They helped me through something I new nothing about. I would recommend to family and friends . I can call anytime with concerns .
Description of Work: replace heat pump system and my water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

Sharon S.
08/2022
5.0
heating & air conditioning/hvac
  + -1 more
Fantastic!! Highly recommend!! Outstanding service!! Super nice people!! Was extremely pleased!! I would highly recommend him to do all your heating & air conditioner needs. I referred him to my neighbor & he already did that job too and she as well,,,,,was pleased and happy with his job performance!!
Description of Work: replace heat pump system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nancy K.
08/2022
5.0
heating & air conditioning/hvac
  + -1 more
From the beginning I experienced professional, courteous and compassionate service. We were without a/c for 3 wks (through no fault of his own) & Todd did everything he possibly could to expedite the process for us. The day of installation he & his team worked quietly & quickly. A great company to do business with.
Description of Work: replaced 2 heat pump systems
Rating CategoryRating out of 5
Yes, I recommend this pro

Byron S.
08/2022
5.0
heating & air conditioning/hvac
  + -1 more
Initial install went very well. Very happy with the systems. Then realized how my attic was configured, there was a problem. But contacted them & they fixed it! Really nice owner/employees. Would recommend to everyone.
Description of Work: replace 2 heat pump systems
Rating CategoryRating out of 5
Yes, I recommend this pro

Danny B.
08/2022
5.0
heating & air conditioning/hvac
  + -1 more
Superb. Todd and Adam discovered an issue with decade + old system. They located a new unit and installed it the following week. Absolute professionals who perform quality work. Honest and trustworthy. Highly recommended!
Description of Work: Replacement of heat pump system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

johnnie B.
08/2022
5.0
heating & air conditioning/hvac
  + -1 more
Service was fast, thorough, and professional. Todd and crew really know their stuff, but they are also extremely top-notch human beings! HIGHLY RECOMMENDED
Description of Work: replaced attic heat pump system

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Edward L.
08/2022
5.0
heating & air conditioning/hvac
  + -1 more
Todd and his helper recently repaired my malfunctioning A/C system. He was on time, very polite, and really took the time to help me understand everything he was doing to effect the repair. He was honest, knowledgeable, and very personable to deal with. If you are looking for a person you can trust who will get the job done correctly, give him a call. He will have my business from now on! Thanks Todd!
Description of Work: Air Conditioner repair
Rating CategoryRating out of 5
Yes, I recommend this pro

Rhonda S.
08/2022
5.0
heating & air conditioning/hvac
  + -1 more
Wonderful! They were efficient, very clean, and thorough! Also came back to make sure everything was working properly and explained how to get the warranty registered. Their price beat other competitors!
Description of Work: replace Gas Furnace, Air Conditioner and Evaporator coil
Rating CategoryRating out of 5
Yes, I recommend this pro

Angie E.
08/2022
5.0
heating & air conditioning/hvac
  + -1 more
Todd and his helper diagnosed the issue in a timely manner and were extremely professional, on-time, and the price was a lot better than a competitor quoted. I would highly recommend Northern Air and Heating. A neighbor of mine, who is retired from the Air Conditioner business was also extremely impressed by Todd and how efficiently he handled my situation. I will call them again when needed!!
Description of Work: Air Conditioner Repair
Rating CategoryRating out of 5
Yes, I recommend this pro

Ashim D.
08/2022
5.0
heating & air conditioning/hvac
  + -1 more
It was great. The job was done perfectly. Todd is professional. I would definetly recommend him.
Description of Work: Air Conditioner repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Catherine W.
12/2020
5.0
heating & air conditioning/hvac
  + -1 more
I'm absolutely delighted with Todd and Northern Air. As a recent widow I struggle to keep up with home maintenance and repairs and have been "taken" by another HVAC company. From the moment I spoke with Todd I knew he and his company were different. I had a same-day appointment within minutes of my call. Todd was extremely professional and friendly. He took his time to diagnose multiple issues with my system and welcomed my calls with questions later. When additional issues arose he immediately came back and fixed those as well. When his tests revealed that a major component of my system is showing signs of age, he did not try to immediately sell me a replacement but rather explained that I'll be able to get a few more years out of it but should be prepared to replace it when it fails. I will certainly call Todd and Northern Air for that and for any other issues that arise with my HVAC system. It's great to find a trustworthy, professional, friendly service provider! I was definitely treated like family and will recommend this company as much as possible.
Description of Work: Troubleshooting and repair of heat pump system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Shelly L.
11/2020
5.0
heating & air conditioning/hvac
  + -1 more
Northern Air took care of my heat pump in a very timely manner and was very professional. Would highly recommend to family and friends.
Description of Work: Heating issue

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tylor J.
10/2020
1.0
heating & air conditioning/hvac
  + -1 more
The owner of the company came to our property because our air conditioner wasn’t working. He added 8 pounds of Freon to the unit, which leaked out within 24 hours. We called and he returned but he wouldn’t go in the attic to repair the unit because he said he is afraid of heights. Another company had to come out and fix the evaporator coil and 8 more pounds of Freon. Northern Air told us they would reimburse us for the Freon, but they never have and won’t give us the courtesy of even returning our calls. It’s really disappointing because he took 700 dollars from us.
Description of Work: Air conditioner unit repaired.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$700

Response from Northern Air Heating and Cooling, LLC
This is a Home Warranty customer! I found 2 systems low on refrigerant and also 1 system had a broken fan blade, I did adjusted refrigerant levels in 2 of the 3 systems and also replaced the fan blades, I could not go into the attic being I recently had stage 3 colon cancer and I was unable to get into the attic at that time, I at no time nor did I ever say I would give a refund, I never spoke to the homeowner after that visit until months later, I DID GIvE A FULL REFUND!!! Thank you for your review!!

Tracey S.
02/2019
5.0
water heater repair
  + -1 more
Todd was very professional, prompt and very clean. I would recommend Northern Air to my family, friends and neighbors. He didn’t even mind if I called with questions.
Description of Work: New HVAC System and Hot Water Tank

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,550

Sean B.
02/2019
5.0
heating & air conditioning/hvac
  + -1 more
Very quick turn around with ordering replacement equipment. Work was extremely clean and professional. I have 13 years experience in new home construction with a national builder and I couldn’t be more pleased with work of Northern Air Heating and Cooling.
Description of Work: Replacement of HVAV equipment; indoor furnace, out door heat pump, T-stat, etc....

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rick M.
02/2019
5.0
heating & air conditioning/hvac
  + -1 more
The original Heat pump expired 2/12/19 Tuesday morning and of course the weather was bad.Sleet most of the day and with that the power was on and off most of the night.I called Tuesday and spoke with Todd (owner) and explained what was going on.He was able to accommodate our no heat emergency and the next day he came and replaced the complete system in a timely and very professional way. I would not hesitate to recommend Todd and his company Northern Air Heating and Cooling to anyone looking for any hvac installations and or services.
Description of Work: Replace Heat Pump system, outside and inside units.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Paul D.
02/2019
5.0
heating & air conditioning/hvac
  + -1 more
Todd and Northern Air were the model of professionalism. The work was done with attention to detail and care for the comfort and safety of my family. They were extremely responsive to texts and emails and answered all of my questions with ease. I will most definitely work with them again because once you find a HVAC company that you can trust and rely on, you never want to lose them!
Description of Work: Replacement of upstairs and downstairs heat pump units (inside and outside)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Vanetta Q.
02/2019
5.0
heating & air conditioning/hvac
  + -1 more
My AC went out on one of the hottest day of the year, I called Northern Air and they squeezed me on their service list that day. The owner came out himself. Poor guy had to get up in my attic that must have been 300 degrees but he got my AC up and running! He replaced my thermostat at my request and didn’t charge me for the extra time. I would definitely call and recommend them again!
Description of Work: AC went out on the hot day

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Vanetta Q.
02/2019
5.0
heating & air conditioning/hvac
  + -1 more
Called Northen Air Heating and Coooling because my other heat pump went out, it was the first of the cold season hitting and the temps were dropping. I wasn’t sure if I could get anyone to come out because I was sure people were calling for service to make sure their furnaces were working and all. Since this was my second time of calling them, I wasn’t sure if they could get me on the service list. But I called. They said sure we can get you on the list today! They asked if I had other heat source to keep me warm until then, though I indicated I did have a wood stove in the basement to help keep the chill off, they told me not to worry they would be there to help. Sure enough they were at my door within hours. Got my heat pump back up and running in no time! Glad to have Northen Air & Heating as a trusted and time worthy company at a phone call away!!
Description of Work: Heat pump went down

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    Edgemont road, Smithsburg, MD 21783


    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 4:00 PM
    Tuesday:
    7:00 AM - 4:00 PM
    Wednesday:
    7:00 AM - 4:00 PM
    Thursday:
    7:00 AM - 4:00 PM
    Friday:
    7:00 AM - 4:00 PM
    Saturday:
    9:00 AM - 12:00 PM

    Licensing

    Bonded

    Insured

    Licensed*

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning

    FAQ

    Northern Air Heating and Cooling, LLC is currently rated 4.8 overall out of 5.

    Sunday: Closed

    Monday: 7:00 AM - 4:00 PM

    Tuesday: 7:00 AM - 4:00 PM

    Wednesday: 7:00 AM - 4:00 PM

    Thursday: 7:00 AM - 4:00 PM

    Friday: 7:00 AM - 4:00 PM

    Saturday: 9:00 AM - 12:00 PM

    Northern Air Heating and Cooling, LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Northern Air Heating and Cooling, LLC offers free project estimates.
    Yes, Northern Air Heating and Cooling, LLC offers eco-friendly accreditations.
    No, Northern Air Heating and Cooling, LLC does not offer a senior discount.
    No, Northern Air Heating and Cooling, LLC does not offer emergency services.
    Yes, Northern Air Heating and Cooling, LLC offers warranties.

    Contact information

    Edgemont road, Smithsburg, MD 21783


    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 4:00 PM
    Tuesday:
    7:00 AM - 4:00 PM
    Wednesday:
    7:00 AM - 4:00 PM
    Thursday:
    7:00 AM - 4:00 PM
    Friday:
    7:00 AM - 4:00 PM
    Saturday:
    9:00 AM - 12:00 PM