Zapata Plumbing & HVAC

Excellent. Mr. Pablo Zapatos is a true professional. He is very customer service orientated. He is hardworking and a rare professional who is true to to his word. He also has a great sense of humor and a very calm and professional demeanor. He can handle any job big or small.

I provided Mr. Zapata my inspection report dated 09/03/2019 for the recent purchase of my residence in Silver Spring, MD. Mr Zapata stated that I needed a new garbage disposal per the inspection report. I had to supply and pay for the garbage disposal separately; and labor via Venmo. However, page #11 of the inspection report stated that “the average life span of your disposal is 8 to 10 years”. Previously, the garbage disposal was working fine per the inspection report, rendering this service unnecessary. Second, I paid Mr. Zapata to insert gutter guards and clean all gutters. I paid for the gutter guards separately from the labor, which was paid via Venmo. Unfortunately, the gutter guards fell off some of the gutters, while others were sticking up and misaligned. Mr. Zapata hired a sub-contractor to perform this work. Subsequently, I texted Mr. Zapata several times to return and fix the gutters and insert the remaining gutter guards near the rear patio area. However, Mr. Zapata requested extra money for this service. I emphasized that he was already paid. Consequently, I had to hire another contractor to undertake the gutter repairs and finish the installation of the gutter guards. On a previous occasion, I also hired Mr. Zapata to remodel and update the first floor ½ bathroom of my residence. Again, I paid and supplied the materials; while labor was paid separately via Venmo. The job was poorly done requiring a second contractor to repair and fix this bathroom. In addition, I have asked him repeatedly to provide me with the original key for the smart lock to my front door and the code to a key lock box located on my front porch that he installed. Again, I have not received a response. In addition, I gave Mr. Zapata approximately $1500 in Home Depot gift cards to purchase various home improvement items for me. Unlike a real contractor, Mr. Zapata simply will not combine the material/supplies with the labor. I have asked Mr. Zapata for the receipts of these items repeatedly and he has declined to provide them. I find it suspicious that on numerous occasions, Mr. Zapata requested payment for labor separately via Zelle, Venmo, and PayPal; while always requiring me to pay and supply materials for any task performed. I can only surmise that Mr. Zapata is intentionally trying to skirt the line between criminal and civil charges due to the current state labor laws. I highly recommend that those wishing to hire someone for home improvement services check the Better Business Bureau (BBB) database for complaints; state licensing board for disciplinary action; and any consumer protection agency for complaint history. The BBB revealed a similar complaint from a customer complaining about a dishwasher repair that was not completely resolved. Mr. Zapata told the owners that it was functioning normal and they didn't know how to use it and refused to provide a refund. Subsequently, the owners hired another contractor, who advised the owners that the dishwasher was in disrepair; however, it was more cost-effective to install a new one.

Pablo Zapata did an excellent job on August 8 in diagnosing why the oven hasn't been working properly, i.e., there was no connection between the "Bake" knob, temperature selection know, and what actually happened in the oven. Pablo figured out the problem and arrived at a creative solution. Would definitely call him again.

Pablo is a paragon of professionalism. He was able to come earlier than originally promised. He figured out the fridge problem was an electrical issue and fixed that as well as setup the water/ice that was not connected. He explained everything he did and was efficient in fixing the issue. I would recommend his services to everyone (and I am very picky about it).

Very excellent work performance I really love the service and the prices are good, he’s very quick and very efficient I’ll definitely call Zapata Plumbing & HVAC.

Very well. Plumber was prompt, professional, knowledgeable and friendly.