Swept Away LLC

She did respond to emails. I like to tell everybody essentially if your house needs to be cleaned not to use them. They have a lot of excuses why they couldn't, like for instance they didn't clean the bathtub and she told me they just used up the 8 hours, but when I came home I just scrubbed and cleaned the tub. I also paid for the refrigerator to be cleaned, and they didn't clean it. I initially made an appointment for an earlier date, and they called me and wanted to move the appointment from the time I had scheduled to 7:30 in the morning which is completely inconvenient because I have a young child. The only accommodation they would make is they would move it to another date which I agreed. I have used them 2 years prior and I really liked their service. That was the last time I needed a cleaning company and I waited because I thought it would be worth the wait, and when they came they did a horrible job. They did not clean the refrigerator, they did an incomplete job of cleaning the bathroom, they didn't clean the basement bathroom, and they took the whole payment. They didn't even have the decency to say that they didn't do everything so they wouldn't charge us for that. We paid everything in full. We thought it wasn't worth arguing. I will never use them again. I am scared to use any cleaning company. I would just stay home and clean the house.

Beware! These folks are not careful with your things. House looked OK when they were done, but they left too much damage for me to think of reccomending them. The two ladies who came left scratch marks ALL OVER my stovetop (which was relatively new and not often used) and scuffs all over one of my toilet seats. Initially I contacted the owner who was very nice. AFTER she came and saw the damage, said she would take care of fixing these things. Well, I didn't hear back until after repeated follow-up emails. She then said it was just normal wear and tear and that there was nothing she could do. I had to take my toddler son outside (the chemicals they used were too strong for me and certainly too strong for him.) When I came back, one of the ladies was using the cloth seat of one of my Pottery Barn kitchen chairs as a stool. I really didn't appreciate her wearing her shoes and standing on that. It made me wonder what else they did would do. . .

I purchased a voucher through LivingSocial. Could not get an appointment during the timeframe I preferred, at the beginning of the week, so rearranged my schedule to accommodate a Thursday 7:00 a.m. appointment. Two cleaners arrived at approximately 7:15. I spoke with them prior to anything being done and felt that I had been understood.I explained that I knew the house was a mess and that I had specific priorities, as time allowed: 1) Deep cleaning of 2 bathrooms and the kitchen; 2) overall cleaning of basement rec room; 3) cleaning of woodwork in the common areas. Furthermore, I specifically said that nothing needed to be done in the living room, my office, the 3 bedrooms, the laundry room, or the furnace room. I also said that they didn't need to bother with the vacuum, as I had carpet cleaning scheduled.Apparently, Dominique showed up at some point and entered my home. I was here the entire time, staying out of the way in the bedroom keeping my 14-year-old blind dog calm. The other 2 dogs were safely outside in the back yard. She did not bother to let me know she was on the premises. What she did do was tell the cleaning crew NOT to clean the downstairs bathroom, which was an area I specifically asked be done. This bathroom was left a complete mess. Out of the entire house, I only expected 3 rooms to be taken care of, possibly 4. The following are basic cleaning services that were not performed: 1) The toilet bowls were not scrubbed. 2) The base of the toilet was not completely cleaned.3) Toothpaste splatter was left on the faucet of the upstairs bathroom. 4) No dusting was done in the upstairs bathroom.5) The kitchen floor was not completely swept.6) The kitchen floor was not mopped.7) The range hood was not cleaned.8) The top of the refrigerator was not cleaned. 9) Fingerprints were not cleaned from the handles of the refrigerator.10) Nothing whatsoever was done in the rec room downstairs. 11) As above, the cleaners were instructed not to clean the downstairs bathroom. 12) None of the woodwork was cleaned. I have photo documentation of all of the items mentioned above. A complete waste of my time and my $65 for the voucher. The two cleaners were here for 2 hours. They didn't do what I wanted them to, and also spent their time doing things I specifically indicated were not necessary, such as vacuuming. Yes, my house was dirty--that's why I paid for a cleaning service. I did not expect them to do the entire house, just two small bathrooms and a small kitchen, possibly the rec room, possibly some woodwork if time allowed. They might as well not have even been here. This is a service that does not respect the wishes of the client and would rather show up at an already clean home to do a little light work and be done.