Sure-Fit Security

good service. technician was on time.

The serviceman called ahead of his arrival, allowing me to prepare for him. When I explained what was required, he explained his solutions, answering all my questions. He completed all the tasks I asked for in a reasonable time frame. I was surprised when he told me that because of the make of lock in the doorknob, simply making a replacement key was not possible--I would need the lock replaced. I relied on his judgement in this matter, telling him to proceed. He had a replacement in his tool box, removed the previous unit and inserted the new lock in an efficient manner. While the price he quoted was higher than I expected, it was not unreasonable. He was professional, skilled and courteous. I would recommend him to other customers.

They seem to be on the high side pricewise

I called Sure-Fit Security and they were able to provide same day service. Within a couple of hours of my call, Eric was at my front door to open the locked interior door. They have a great coupon deal on Angie's List which saved me 50% off the trip charge. I am glad I found Sure-Fit Security on Angie's List. I'd definitely was use them again and I would definitely refer them. Thank you, Eric.

The service was excellent and quick. The staff was right on time.

When my daughter was locked out of her apartment, I advised her to call Sure-Fit based on the "A" rating. She was told that the tech would meet her at 5 pm; however, no one ever showed up. We tried calling repeatedly and left a message, but there is no "after hour" phone number, and no one returned the call. By 6:00 pm, we called another company. My daughter was distraught, and I was very disappointed. I would not advise using this company.

I scheduled the service with a phone call and made sure the Angie's list coupon was still valid. On the day of the job, as I needed to leave work to meet with the service person he was corteous enough to call me sometime before he arrived at the property. When he arrived, he introduced himself as Eric, told me how Sure-Fit Security works in this type of situation, explained how the charges were going to be made (fixed fee+dollar amount per hour) and he got to work on the lock. Seeing as the lock was probably jammed by a foreign object, and it was impossible to pick it and open, Eric advised me he would need to drill the lock and replace it. He did the job in a matter of minutes and got the mailbox opened and replaced with a new one. After he was done, he cleaned the driveway of the debris that originated from the drilling. Very honest, fast and reasonably priced.

Very well, would hire again. I called on a Monday and they offered me an appt for Tuesday, so very easy to schedule and work with.

Excellent. Technician Erick Perla was very courteous, professional, and prompt.

excellent work was done by Sure-Fit Security

Whether it’s for your home or your business (I use them for both) one of the contractors you had better have complete trust in is your locksmith. We have been using Surefit Security for over thirty years and couldn't be happier with our experiences. They are extremely knowledgeable and have offered viable and prompt solutions addressing all of our locksmith needs. From replacing hardware and doors to developing and implementing new master key systems in high rise office buildings they have never let us down. The employees who come on site to perform work are professional and courteous and the office staff and owners are always available for consultation when needed. To say that I highly recommend them is an understatement. I really can’t see us ever using anyone else.

The installation tech was very good. The VP and customer service for organizing the scheduling and contacting me regarding appointment, quote and status was horrible. Non-existent, actually. I had to contact them to get my quote after waiting 2 weeks. Also had to call two weeks later to find out my appointment was set up for 2 days later. And the price they quoted was different than the price they quoted the insurance company, so now I am out $1700. In dealing with the VP to express my concerns, he continued to be degrading and tell me it was my fault and provided no assistance, empathy or assistance. Absolutely horrible experience. Would recommend that others use ANY other company than this one.

Great - provider showed up as scheduled. Quickly changed locks and did not try to upsell me. Good customer service and very professional.

Very professional, much less expensive than I expected.

Eli arrived punctually after calling to alert me of his arrival. Once here, after hearing the problem, he looked at the door and realized the problem was that the door had settled low. I didn't need new locks, as I had thought; instead, he simply fixed the door so the locks fit correctly again. Instead of having to pay for new hardware, I was only charged for the visit and 15 minutes of time.

Locked out due to circumstances beyond my control. First said they would be there in 30min. Did not call to say that he'd be late, that there was traffic - nothing. An hour and a half later, he finally shows up. Can't get either of two very easy locks picked, so has to drill my door open, of course. handy that it's super expensive to replace the lock now. Although If I'd been expecting an hour and a half wait, I could have gone to Home Depot and bought a lock that I WANTED in my door, and had them put that in, should they have needed it.

They were able to come out very quickly, at a convenient time, when our front door lock gave out. They installed a much more secure lock, so we're glad to have the new one installed.

Update 4/8/15: I have changed my ratings for Price and Professionalism from B to A because I was contacted yesterday by Jim (Owner? / Manager?) at Sure Fit Security. He had read my earlier review and noted that the technician had not fully followed protocol by not telling me in advance what the costs would be, and he offered a 10% discount on the work. THIS, DEAR READERS, IS CALLED GREAT CUSTOMER SERVICE!! My earlier comments were not really negative - I just expressed surprise at the final cost while at the same time acknowledging that I still considered it reasonable given the quality of the service and equipment. The follow-up from Jim demonstrates that the value of using a company like Sure Fit Security, as well as the value of using Angies List and providing useful feedback in reviews. ========================================= My real estate agent recommended this company. I found them on Angies List and they were local and well-reviewed. I left a message via Angies List after hours and was promptly contacted the next morning. They were able to schedule a technician to come to my house between 10am and 1pm. The technician arrived shortly after 10am. I was delayed, and he agreed to wait the 15 minunutes it was going to take for me to arrive. The technician was knowledgeable and professional, not overly friendly, but ok. Per my request, all locks can now be opened with the same key. I was surprised by the final cost, but I don't think it was unreasonable. One door was locked and the key to unlock it had been lost, so there was a charge to pick the lock. Another door had a cheap lock mechanism that could not be rekeyed to match the others, so that door knob and deadbolt had to be replaced. $60 for a new doorknob is a little pricey (I bought a similar one at Home Depot for around $25) but I know that the quality was good. In summary, the work was done promptly and profesionally and I am satisfied. The price was reasonable even though it was more than I anticipated. I should have asked for an estimate beforehand. (Note: In the past my mother was scammed by a locksmith company, and while trying and failing to get her money back I did a lot of research and found that locksmith scams are a major problem. I was pleased to see on the Sure-fit Security web site that they hold professional certifications and even warn against the danger of scammers.)

They are not organized. I started this process of changing the locks on my front door in early September. There are two locks on the door. Yet it took them multiple appointments to complete the job. The job was not completed until the 1st of November. | |They had to order parts. I had to call back and check on the parts and remind them that the job was still incomplete. A couple of times they came out and only then discovered they had the wrong part on hand. | |I liked the service technician. He was polite, respectful, and very professional. | |I didn't like the delay, the surprisingly high bill that was given to me at the end of the job, or the lack of choice in hardware. | |For the price that I was charged they should have ensured that the hardware for both locks matched. I think they failed in that respect. | |They didn't take the time after all the delays and final cost to provide a product that not only worked and secured my home but was also aesthetically pleasing. Update: in response to my Angie's List review, on Jan 17, 2014 Surefit Security came back and replaced the hardware they had previously installed with hardware that matches. So now both locks look like a matching pair. I appreciate the way they responded to this issue. There was not hassle. They called me and said they wanted to rectify the situation. They ordered the new handle/lock. When it arrived at their shop, they called me to schedule an appointment and then came out and installed it two days later. 10.7.2014 - updating overall rating to a B since they did come back and correct the mismatching hardware.

Due to a burglary at my home, we decided to improve security by replacing the locks (the burglar stole a spare set of keys) and adding security doors. Due to an ex-husband with locksmith training that we don't want to get into the home, we decided to go with top-of-the-line high security locks that are extremely difficult to pick rather than average security locks. These locks cost considerably more than the ones most people use on their homes so don't let the price I quoted put you off. They also carry many standard locks at much more affordable prices. About a month ago, the locks were replaced and we were shown how to use them. We got all the locks keyed to a single key so I no longer need to carry a wad of 6 keys (2 for each exterior door). On the date they installed the locks they also measured for the security doors which have to be manufactured to fit the existing doors. Since our house was built in the 1950s it has settled and so not all the lines are plumb/straight anymore. They took careful measurements and I was notified by voice-mail and email today that the doors are ready and I need to schedule their installation. These doors will also have the high security locks and use the same key as the rest of the locks on the house. So far I have been very happy with the professionalism of the company. There was a minor miscommunication where they weren't certain if we wanted to order the doors or not, but that was cleared up quickly. Due to the nature of the locks we ordered, we will need to use this vendor in the future because these locks cannot be picked without the right tools so if we lose a key or lock ourselves out we will need to contact this company instead of just any locksmith. If you choose standard security instead of high security that would not be the case.

Very professional, prompt service

xWe were very pleased with Sure Fit. I went to the store on Fenton Avenue in Silver Spring and spoke with a manager. I thought I would have to replace the entire lock mechanism on the door, which would have been $700 to $900. Instead I was told of a much less expensive option of keying the lock. It works great, and i very much appreciated knowing I did not have to spend as much money. Replacing the lock on the front door, a bolt lock on the front door, replacing the side door bolt lock, and rekeying the back door cost $200. A far cry from what i would have had to spend.

I called at 8:45 am and the very nice young lady who answered the phone promised to send someone out immediately. Eric P. arrived within the hour and professionally and efficiently fixed the problem WITHOUT us having to replace the whole piece ... saving us a bunch of money. He was very knowledgeable patiently explained what happened and what my options were. Much appreciated! We will definitely contact Sure-Fit again should we need a locksmith!

They are very helpful. It went very well. All the keys worked fine.

Jim was our first point of contact and he was amenable to sending someone out same day, as well as to get the person on site before 4:30pm when labor cost would increase. As promised Nanette arrived and got the job done with skill and an enjoyable demeanor among the chaos of a toddler at dinner time. Even though the time creeped beyond 4:30pm, and the job was more complicated that expected, they honored their initial quote. It was a very positive experience overall and I would be happy to recommend this vendor to others and use again if needed.