Red Lines Van Lines

Great.

unknown

unknown

Well.

I needed to do a long distance move and they couldn't help me out.

Movers were on time; treated my items w/respect; and were very pleasant.

They were on time both times. They were very efficient in packing up the furniture and boxes. They got the things into the condo very smoothly. I would definitely use them again.

They did a great job. Moved me all in the same day. Great job. I will recommend them.

Four men arrived slightly before the designated time of 8:00 a.m., which was great because I hadn't finished packing so there was much for them to do. I was packing as they were disassembling some furniture, wrapping all the furniture, and moving it into their truck .The wrapping was a soft and thick material so nothing would damage the furniture or be damaged by it. Not a mark was left on the walls due to the care these men took, and they worked very efficiently. It was a major job because I had a four bedroom three floor house with stuffed closets and many things in the unfinished section of the basement. Because of that and the fact that I wasn't ready for them and needed help in packing, the job took slightly longer than expected. But they never showed fatigue. And when they saw that I had run out of boxes, they provided some from the truck at a reasonable cost so I would not have to drive anywhere to buy them. When they moved the furniture into my condo, they set it up where I wanted it and reassembled the pieces that had been taken apart for the stairs in my house that had landings in each staircase. They were very flexible and helpful at the condo too. I had asked for too much furniture to be taken there, but they politely moved it back into their truck even though it was heavy. The move took 13 hours because of the two locations at which they had to unload my furniture. I was relieved that the warehouse in Beltsville is a reasonable price of $75/month.

I priced out a few moving companies from those listed on Angie's list. I ended up going with Red Lines Van Lines because they gave me the best deal and had the best ratings of the reviews I read. While my experience with them wasn't as great as what I'd had with my previous movers, I was nonetheless pleased with the resolutions reached with the company in the end. I'll break down my review into sections: Positive experiences and negative experiences. Even though there were things that were negative about the experience, let me say that things also could have been a lot worse! Positive experience: - I needed to move on short notice -- I first contacted the company 3 weeks prior to my move date (on Feb 16, 2013 for a a March 9th move). Some other companies were unable to accommodate short notice. So thumbs up to Red Lines Van Lines for accommodating me! - I only needed to move ~2500lbs, which is very little -- only personal items and 1 dresser/night table/end table set. Many companies wouldn't move that small an amount of stuff across country. - The owner, Ran, was accessible by phone, and gave me an approximate quote over the phone, and a more detailed one once I sent him my list of things to move. The quote process went well. - He emailed me a receipt for the deposit check that I mailed him. He also provided receipts every time I made a payment. - On Moving Day, Ran showed up promptly at the agreed upon time and date. - Communication with Ran himself during the packing and loading was very easy. Communication with the crew was more difficult (they spoke very limited English). - I asked him to reuse boxes and packing material (packing paper) from a previous move. He totally accommodated me on this, and then gave me a discount for providing the packing materials! - he communicated that he would transport my stuff to his warehouse in MD, and that it would be picked up by another carrier who would bring it to California (see related negative comment about time tables below). He also explained that I would pay the balance of the moving costs to the second carrier. - Although Ran was not immediately responsive to emails that I sent inquiring where my stuff was, he often respond next day to these emails with the schedule as he knew it. - on the day of delivery, Ran called to let me know that the driver was coming. He also called the next day to find out how the driver did. I really appreciated his follow up. - after I had unpacked and found broken/damaged items, he asked me for pictures of the damaged items. I sent them to him 3 weeks later (so I could finish unpacking and checking the rest of my items). He then sent me forms for claiming the items. It probably took me another month to fill out the claims form and send it back (I had moved for new job that was pretty demanding). He sent me a proposed settlement, and forms to indicate the amount. I disagreed with the settlement and we were able to arrive at a agreeable settlement very quickly. Negative experience: - After Ran sent the email about the deposit check, I didn't really hear from him again until the morning he showed up to move me. Because it's a small company and he goes out to supervise and help with moves personally, I understand that he may have been pressed for time, but I would have preferred to have an email to confirm he was still coming on the agreed upon date. - Communication with Ran's crew was very difficult, since they didn't speak very good English. - I specifically asked one of the crew members to pack my shoes in the provided shoe boxes, and Ran reinforced/re-explained my request. Well, when I received them on the other end, none of the shoes were in shoe boxes, and the shoe boxes had been put, EMPTY, into another box for transport. This was NOT what I had asked for! And if you weren't going to use my shoe boxes, you should at least wrap each pair of shoes separately (this is what my previous set of movers did, since they didn't trust the shoes boxes that I provided). However, Ran's crew members just tossed all of my shoes, unprotected in any way, into one big box, even though I asked them to be careful. This might not matter to everyone, but it happened to matter to me, and I was unhappy receiving them this way. - Another crew member didn't wrap all of my breakables individually. Two pairs of ceramic ramekins were wrapped together, and consequently all 4 of them broke. Some ceramic soup spoons were sitting in a plastic silverware organizer, but instead of taking them out and wrapping them separately, the entire open top silverware organizer was wrapped with all of the silverware still inside it, and in the expected jostling of the moving trucks the jostled silverware broke the ceramic spoons. Cups arrived with stress fractures probably due to the jostling they received, though they were individually wrapped. One mirror arrived with a small chip and another mirror arrived with significant damage (it can no longer be used). - Some items weren't protected well (a musical keyboard stand was not wrapped at all and arrived significantly scratched; a step ladder lost one of its rubber feet because it wasn't wrapped, etc). Previous movers put plastic cling wrap over EVERYTHING, including these items. - miscommunication about the time table. I was lead to believe that my stuff had a high probability of arriving in about a week. In actuality, it took about 3 weeks to arrive, which was still within contractual limits, which was 21 business days. Although I knew that it would have to be transferred to another carrier to bring my stuff across the country, I thought that Ran had scheduled for that pick up to happen the next business day after he picked up my items. However, in reality, it took 6 business days (9 actual days) just for my items to get picked up from his MD warehouse. Then another 7 business days for delivery of those items (another 9 actual days) in California. While there wasn't any other company who could get my stuff to California faster for the same price, had I known that Ran would have to wait 6 business days for my stuff to be picked up from his warehouse, I would have tried to have him pick up my stuff earlier since I'd have preferred to receive it in California closer to when I arrived there. But since I wasn't aware of the actual time table, I couldn't make an informed decision about it. - communication with the 2nd cross-country mover: the cross-country mover wasn't provided a copy of my contract so he didn't know that my contract with Red Lines Van Lines specified that there was to be no charge for them bringing things up an elevator. However, once I showed him the contract, he dropped that charge from the balance he tried to charge me. In the end, Ran worked with me to try to provide a good moving experience. He was able to work with me on the moving and packing estimate, and he cut me a break for having my own moving materials, and he worked with me to come to an acceptable resolution for the broken items that ended being more than the industry standard in damage insurance. Also, Ran was very professional during his communications with me, and was accommodating when possible. While some things could have gone smoother, Ran did his best to make up for those things. in general, I was satisfied with the outcome of the move.

The crew was on time, worked hard, and got everything done in the allotted time frame. They move the large furniture; we previously moved all the small stuff and boxes. It went like clockwork.

Professional, courteous, punctual, pleasant, careful with objects and furnishings. Really could not ask for a better experience. Easy and effective communication. Overall I was very pleased and impressed. I have no reservations in recommending them. In fact I already have and other people have had similar experiences as what I describe.

I was pleased from start to finish with my move experience performed by Red Lines Van Lines. I had received estimates from other companies that were listed on Angie's list and decided to go with Red Lines Van Lines. The estimator returned my calls promptly and he came to two separate pick-up site locations to provide an estimate. He was thorough, answered my concerns, and worked with me on move dates. I had actually called to check on the possibility of changing from my original agreed upon move-in date. The estimator stored my items that had already been picked up for a brief period in order to accommodate my schedule. The crew were hard working, efficient, and had a great attitude. They were conscientious and organized about packing items and used heavy cloths on the furniture items, TV sets etc… The delivery crew were early on the day of the move and they called me to let me know how far out they were from the house so that I was able to make sure I was there to meet them. They took care to make sure the items were placed safely in the house and checked with me when they were not sure of where to place an item. The move went very well -- I was pleased with Red Lines Van Lines. The estimator called me to follow-up and to see how the move went and to ensure that I was satisfied. He genuinely seemed to care. I was glad to have chosen their company for my move.

Everything was delivered with no damage. The owner quoted a price and charged by the hour. I had a check ready for my daughter to present to them once they delivered the items. They sent three guys instead of the two we agreed on. The price was actually cheaper than what he quoted.My daughter had the check ready and gave them a tip of the difference. They were very nice people and showed up on time. They came at about four in the afternoon. The owner gave me a n Angie's List discount before I mentioned it. It was as if he knew where I got his information from. The price was reasonable. It might be confusing to others because they go by Mashav Relocation and Red Line Vans.

They arrived on time. I was expecting three movers. I did get three people, but one of the people was the owner, which is would fine but he spent a decent amount of time on the phone trying to presumably drum up more clients. If I'm paying someone by the hour, I want them working on my job, not talking on the phone. The hourly rate wasn?t exactly inexpensive. Since I was paying them by them hour, it also seemed that that were intentionally dragging their feet, trying to wring more dollars out of the job. They also didn?t have all of the proper equipment for the job. To me, if you?re a ?professional ? moving company, you should have those bigger dolly?s, so the you can easily move up to ten boxes at a time, they didn?t . All they came with were those small ?low to the ground? four wheel wooden dolly?s, those are fine if you?re moving 10 ? 15 boxes, but if you have 50 ? 60 boxes, that?s going to waste a lot of time ? which could be exactly the point.

This moving company was great! I got a comprehensive estimate over the phone and they only required a $50 deposit. The movers were at my house on time and ready to work. We did run about 2 hours over time but they only charged me for 1 extra hour at the normal rate ($145/hour). I gave them a great tip and will definitely use them again when we go to move again in the future.

If you are moving this is your company. From the moment I called to the moment the van pulled away from a job well done these guys treated us like family. They took care of our belongings and even helped us move around our furniture in the new house to get it spaced right. They did this all with a smile and what I believe is a personal motivation to do the job well and treat their customers as they would like to be treated. Don't hesitate to call, they stuck to their estimate and are trustworthy and professional, I wouldn't consider any other company if we ever have to move again.

They (2 movers) arrived shortly after 8 am. I hadn't finished packing so one assisted while the other started loading the truck. Including travel between my old and new homes, the entire job took 4 hours and is noted on my receipt. I was charged for 5 hours labor and 1 hour travel. The travel is standard, but how can I get charged for 5 hours of labor on a 4-hour job?

They showed up on time as promised. They pick up and delivery was exactly what we wanted. We did not have any delays. They were fast and finished in one day.

Red Lines Van Lines was on time and met my husband at the storage unit. They wrapped all the furniture that wasn't in shrink wrap in moving tarps so it would not be damaged, and loaded a huge quantity of boxes onto the van. There were 5 guys total doing the move so it went pretty quickly considering the number of items we had. They laid a tarp over the entry way and were very careful not to scratch our hardwood floors. It was such a hot day and they had to carry so many heavy boxes around the house and down to the basement but I never heard them complain once. Every team member was pleasant, professional and very helpful. They made a second trip to the storage units, which were less than a mile from our house, because we decided to empty both units rather than continue renting one of them. Even so, the move didn't take as long as I thought it might and was completed in almost exactly the amount of time Ran told us when he gave us the quote. That was very impressive considering he gave me the quote using only the information I could provide from our previous move. Ran and his team stayed to help us assemble beds and TV stands and moved items to the locations where we wanted them even after I changed my mind a few times. :) They were pleasant, professional, quick and efficient, and a day I thought would be very stressful turned out to be great. We definitely recommend them for your moving needs and will use them again in the future!

They were really good and very proficient.

ALL I CAN SAY IS EXCELLENT! Red Lines did a fantastic job for me!

They were great. They were friendly and on time. We contacted their representative in our city and told us everything we needed to know. They came out to do an estimate and it was almost right on. Nothing waas broken during the move.

We will definitely use Red Lines Van Lines for our next move! Couldn't have asked for an easier move. :)

I'm so glad to see Redline Vanlines on Angie's List! I've used them 3 times to move me and my family. One time was a re-location for my company and they were not listed as a vendor on contract so I made a special request to use them because of the quality of service I had received from them the 2 previous moves. They have packed me up everytime and we have never had an issue with anything being broken. And they packed smart - everything was properly labeled so I knew exactly where everything was when I got to my new home. They were always on time, extremely friendly, especially the owner Ran who actually helped with every move. One move was in parts - some to storage in one state and some to our apartment while we waited for our home to be finished. Whatever I needed and when, they delivered. The price was so reasonable, especially for all I was asking and the quality of work I received. I highly recommend them and will use them everytime I move. They made what can be an extremely stressful experience - stressless.