Response from Power Home Remodeling
We never want a customer walking away from their first impression with the company feeling as you do and we certainly understand your concern about the discrepancy in price for the quotes you received. That said, in our 24 years of business and with over 250,000 installations completed, we’ve never been the cheapest option – but we’ve always delivered one of the best experiences in the industry. $10,000, $12,000, $15,000 - these are all significant sums of money - but for the scope of the work you requested, installing a project for that price is going to leave you dissatisfied with the quality of the product and the level of service and communication received. This can lead to homeowners having the project done elsewhere and, generally, being unhappy with the results, as the home remodeling industry carries a 68% complaint rate. Power’s customer satisfaction rate for those who have had work done hovers between 95-99%, with 93% of our customers willing to recommend Power to family and friends. These numbers take into account customer opinion on price, length of visit, communication and quality of installation. We’ve seen this exact scenario play out hundreds of times. Due to the significant amount of the project, the homeowners are forced to keep the inferior product - often times incorrectly installed – which can result in a very expensive learning experience. Again, we're sorry that you did not have an excellent experience with Power, but if you'd like to discuss it further, please feel free to contact me using the information below. Yours in Service, Ray Lodato Director of Digital Communications Power Home Remodeling 610.874.5000 x2260