Power Home Remodeling

We had our siding done this past summer. Initially, we had a great experience with the salesman, he was kind and understanding of our hesitance to start an expensive project, but he worked with us and financing and we came to a deal. Once the project started though, it was one mess after another. They tore apart some of our deck and did not replace it until after we called several times. They left nails all over to the point that we ran over nails twice AFTER we asked them to clean them up. We’ve had to call twice in the last 6 months to ask them to come fix pieces of siding that need to be put back into place. Despite the issues we had with the siding, we went ahead before the project was even complete and booked them to replace the exterior door. Again, they gave us what we felt like was a good deal compared to home improvement stores, and we liked the looks of our options. When the installation day came the contractor began work on a door dating back to 1929 without proper lead containment. The door had tested positive for lead paint by the company, and it took 3 phone calls to the company to get the contractor to properly contain the lead. Unfortunately, there was a language barrier so we couldn’t ask the contractor to stop working and clearly communicate the issue. By the time a project manager came out to properly contain the area, the project was nearly complete. The project manager and the contractor did stay and clean the immediate area around the door, however the damage was done. The lead dust was found throughout my house, in the HVAC filter and in my children’s playroom. Power has never tried to apologize for or make amends for this major breach. We paid for independent lead testing outside of their tests, and they have not reimbursed us, nor offered us any financial compensation for their major mistake. I will never work with this company again, and while my siding and door are beautiful, I can not recommend this company. We paid over $30,000 for these projects combined, and feel like a company of this size should have had a better response.

product presentation went very well, measurements were taken and work was done on day that it was supposed to. however I was promised extensions on my downspouts which I never got. I also noticed some damage to my siding that wasn't there before the work was done. a quality assurance manager came out to check the work and I told him about the extensions and showed him the siding and he tried to contact both the original salesperson and the man who did the measurements. he said neither could be reached. I did a quick fix on the siding but I would like MY EXTENSIONS.

Extremely Satisfied with work completed. Everyone we dealt with in the company was extremely friendly, outgoing, professional and efficient. I would highly recommend this company. From start to finish, they walked you through every step of the process and ensured you were satisfied and comfortable with what was being done. Everything was explained in detail. It was a very smooth process. Quality workmanship, quality materials and outstanding employees. It was an absolute pleasure to work with them. I really can't say enough good things about the company. We will definitely have them back to complete our remaining projects.

We’ve been very pleased with our experience with window replacements done by Power Home Remodeling. A month ago, we met with a Power salesman who inventoried the windows in our house and gave us an estimate of the cost of replacing all the windows. The cost was considerably more than we were prepared to spend, especially since our existing windows (wood frames, 18-year-old house) seemed to be mostly adequate for now. Initially, we made it very clear that we were not prepared to purchase any sort of replacement windows and were interested only in getting a cost estimate for future planning purposes. As the presentation wore on (and on and on – total of more than 4 hours, though this also included questions on our part and reading and signing documents), we became impressed with the quality of the Power window (durable vinyl frame, no painting, easier to open and clean, better energy efficiency, etc.) and the pricing options that were available if we made a purchase that day. We normally steer clear of such pricing deals, but this one included a lock-in of favorable pricing for at least 5 years. Since we were planning to replace a number of windows in that time frame anyway, that proved to be an important feature of their terms. We signed on for the minimum number of windows they would sell us (4 large double-hung windows for the ground floor front). Within a day or two, Power sent a pre-installation inspector to confirm the salesman’s window measurements and explain the installation process, then scheduled an installation date. The installation was done one week after we signed the agreement. The installers were on time and very efficient in removing the old windows and installing the new ones. The installers did a good job with sealing the windows, and they left the house clean and tidy. During the process, we noticed that there were some scuff marks on the frames of two of the full-window screens (fairly minor and only visible close up). Power insisted on replacing them despite these small defects, and that is scheduled to happen soon. With that small exception, the windows were in perfect shape. A quality control inspector came three days later to verify that the work met their standards. Power did an excellent job of communicating the status of our project and confirming appointments. We’ve seen a number of pretty bad complaints about them on the Better Business Bureau web site and just as many strongly positive ones on the Consumer Affairs site. All we can add is that our experience has been nothing but good and we would recommend them highly to anyone considering window replacement. Keep in mind that you don’t have to make the huge investment of replacing all your windows; Power is happy to do as few as 4 windows without obligating you to do anything else at a later time. We’ve already decided to replace the other 5 windows on the front of our house. When we’re ready to do more, we plan to call Power.

Very well. All the people who contacted were very honest, polite and professional. The workmanship was good and every thing was done that they said they would do.

I wasn't just oversold on having my two windows and sliding door replaced—this was a total bait and switch. The sales pitch sounded good and made sense as to why I would want to pay more for their products and services. However, a majority of the promises were simply not true. I was told these would be premium, top of the line, custom windows and door. The sample model I was shown was very nice. One of the really nice things was the seamless corners on the window frames, and I was shown how the frame between the two panes of glass was plastic instead of metal, because metal and glass expand and retract at different rates and this design flaw is what causes fog or condensation in between in glass. I was promised everything would be a custom fit, and was specifically told there would be no shimming, as other contractors might do to make a standard product fit. The windows and door that were installed were builder grade. They were not the premium products I was sold—no seamless corners and metal framing between the panes of glass. There were also blemishes in the finish on the outside of the door, to which the install guys applied colored caulk over. It looks totally unprofessional. Also, the door did not fit my opening, even after they built it out. There was more than an inch of light around the frame before they filled it with spray foam. The trim they put back on the inside had to be twice as wide as before to cover the amount of space between the door frame and the wall. I would have been better off spending the most I could at either Lowe's or Home Depot. I would have received better quality and still saved money! I could live with what I got if I cut corners to try and get a deal, but I'm seriously left wondering for what did I pay extra? I tried reaching back out to Power for a resolution, but it's been a week, and I have yet to get a response. I'm now left to disputing the credit card charge and dealing with their financing company. Luckily there's a local consumer protection agency in my county where I can file a complaint.

PHRG came to our house to give us an estimate. Every person who we came into contact with was great- from estimate, pre-install inspection, installation and quality assurance. Start to finish we’ve been very happy. We would recommend and are already using them again for our next project.

Great quality Product. Very professional staff.

This entire process has been smooth and absolutely fantastic. The roof looks great and the crew is amazing. Would absolutely hire again for future projects.

Everyone was very professional and honest.

Excellent. The crew was prompt, courteous & very professional! They also assisted with helping me arrange with scheduling a meetings repair my windows. They agreed to reinstall 2 windows that were originally installed 2012. After 7 years—- no hassles—I’m getting 2 new windows! Great experience!

service was done in 2 stages since we decided to add 2 windows to the job. first install was done late on 8/19 the crew was extremely professional and did a very thorough job with the porch door and especially replacing the rotten frame around the old porch door. We love the new porch door since no longer is there a gap and the door is very secure. the windows are also easy to use. the second install is being done today, the crew again is very professional and courteous. they arrived very punctual early in the morning as requested.

Warning: They employ the frustrating high pressure "first visit" sales approach. They will take up hours of your time, claim to not be high pressure, but when their estimate comes in at 2 to 3 times the cost of others, it's obvious why they try so hard to get you to sign a contract on the spot. They spend a lot of time telling you that if you use any other company your life will be ruined. The idea that they can offer a price $6k lower on their first visit is absolutely utterly absurd. Provide a reasonable estimate and no one needs to come back out to finalize the deal. Period. They claim to be "mid-range" in price but if you do your research, you'll see that they want to charge more than even the highest area averages. They may do good work and use good products (I can't really say) but the high pressure sales tactics combined with extremely high price left me with a very bad taste after losing an entire Saturday afternoon. Felt very similar to frustrating sales experiences we had with Thompson Creek and Long Windows.

Crew was excellent. Edwin & Luis are very professional and skilled. I am impressed by the quality of their work and their efficient style. They took all the mess with them. I didn't have any cleanup to do. The new windows are great! They are very easy to operate and they look very nice. I have ordered 4 more windows to be installed next month.

Fast, professional, easy to approach, and eager to answer any questions I had.

Excellent work! Had two hard-working crews, one for roof and one for the door. Supervisor checked each day to see if I had any questions and asked how I thought the work was going? It started storming the last evening of the roof repair, but I was impressed that after the storm calmed, the crew got out of their vehicles during a steady rain to not only to gather their equipment and supplies, but to check thoroughly for any debris on the ground. They didn't miss anything! I would recommend them to anyone.

Everyone I worked with was prompt and professional. The sales pitch was a bit long winded, I could have gone without all the company accolades, but they did explain a few things I was not aware of with my existing roof. They did a follow up visit to make sure the estimate provided by the salesman was correct which was nice... no unexpected charges last minute. Materials were delivered the day before and the installers started right on time the following morning. Everyone was polite and courteous. The Project manager stopped in to make sure everything was being done to satisfaction and they even hauled away some old shingles from the previous owners. So far, everything looks really great. They are a bit more expensive than I wanted but the lifetime material and labor provides a lot of comfort.

It was a very smooth, positive experience. They were very thorough and explained all of the options. They even came to explain the process before roofing day. The workers were knowledgeable and very efficient . Our roof is beautiful! This is the third project we have done with Power, ( they did our siding and gutters too) because of their great warranty on all their work. We highly recommend them!

The consultant that came out was really informative and laid out all my options for the projects I needed on my home. He was able to answer all my questions and had photos of work done on other houses in my area. I had my gutters redone and the crew installing them was really fast and did a great job. I'm definitely going with them for my future projects and have already recommended Power to friends!

Another awesome job! Power always has the right price, the best installs, the most comprehensive warranty, and the greatest customer service... Professionalism to the highest degree... Highly recommended!!!!

Not well. During the free estimate they have a bunch of different sales pitches they try to get you with and to keep them in your house longer to basically wear you down. When you dont go for it and tell them just provide a write up they then say they can't perform the job due to "pick a made up excuse". They never gave an estimate after wasting 2hrs of my time, and i checked a few people in the area who had work by them done and they were calling in local professionals to fix their mistakes.

The entire procedure from the beginning to end has been outstanding. Introduction to Power at The sam's Club, Justin coming out to explain the product and Adam doing the inspection. Also the crew arrived on time and was very professional in completing the job.

Amazing. The product is absolutely high quality and the installation team was very professional. The initial estimate was handled well and they provided deep details on the different types of materials and the pricing options. The install team was punctual and cleaned up as soon as they were done. We're looking forward to additional projects in the future.

Our home, built in the late 1980s, still had the original builder-grade windows. We contracted with Power Home Remodeling to replace all of the windows in our home. The Power installation team arrived early and started working industriously. The workmen were extremely polite, knowledgeable, and efficient. The entire job took eight hours including removal of the original windows and installation of the new. We were pleased that prior to beginning the work long dropcloths were placed on all areas throughout the house. When the job was completed the dropcloths were carefully gathered up keeping any debris from dropping on the floor. Afterwards all work areas were completely vacuumed leaving behind a clean jobsite. We are very impressed with the sturdiness, high quality and features of Power's windows. We really couldn't be happier with the product and job well done. When the job was nearly complete, Adam, the quality assurance inspector did a complete walk through and inspected each window, testing all of the features. During that time Jordan, the construction manager stopped by to make sure we were happy with the work. One outstanding feature of Power's windows is the lifetime parts and labor warranty that is also transferrable to the next owners should we decide to sell the house.

Power has done a fantastic job. There are people in place to oversee and approve every step along the way. The materials are superb quality and all workers are great. I would highly recommend them to anyone!