Power Home Remodeling

Project had to be delayed twice due to weather but on third try work was done. Supplies were delivered ahead of time so that they were on site for workers. Workers were on time , polite and professional. They did a very good job. The work looks better than the work done by the company who put the old siding. They cleaned up all materials and took it away. I found all the people that I dealt with at Powell to be professional and concerned that the project was done right.

Dan came to the door Weds night and made the "we are in your neighborhood, would you like a quote" pitch. I agreed since the roof is 19 years old and we'll need to replace it sometime sooner than later. Dan scheduled an appt on Thursday and Ben came out to create the quote. He was a bit late (17 min) and I told him he had exactly so much time until my next call (I work from home). He took that well and gave me a fast (<10 min) explanation of the company (which had many strong points; look into the NARI certification) and then we went out to look at the roof together. Ben's conclusion was that the roof LOOKED FINE and that I really didn't need a new one any time soon. He then explained to me how to tell when it was time to replace (3-5 more years) and gave me a planning ballpark of what the cost might be. NET: good credentials for the company, what appears to be good technology based on the website, and above all they DID NOT WASTE MY TIME. Hi-five, guys...and when the time comes I'll definitely ask for a real quote.

The initial sales call and estimate takes a few hours, so just be prepared. But, the windows are great, and the company was in contact to confirm the install, crew showed up on time, they worked fast and really cleaned up after themselves. No complaints and we plan to use them again when we're ready to replace the rest of our windows.

Although the initial sales presentation (including windows and roof) was longer than expected and the total project cost was higher than most others, I decided to go Power Home Remodeling to replace my garage door. Overall, I was very happy with the contact, the installation and price for the extensive work that they did.

Power Group is great! From the sales to the final nail - all went smoothly. We asked for reminders that the materials were going to be delivered - we got it. We had another installer working at the same time. Power took the lead and made the necessary coordination. The crews were extremely professional. The workmanship is superb. Power has a great quality control program. We received calls and visits from quality managers throughout each stage. We are extremely pleased with the work.

Our roof measured approximately 4500 square feet; this was a major project. The roof was completed in two days. The remainder of the project was completed in another five days. All schedules were met excepting one day due to rain. All debris resulting from this project were removed in a tidy manner. The project managers, foremen and crew were professional, courteous, knowledgeable and willing to do more than required. We believe the workmanship is of the highest quality - Only the displaced woodpeckers and wood-boring insects will be disappointed in the results.

My husband and I were thinking of starting to look into having someone come take a look at our roof and suspected mold problem, when one of PHR sales representatives came canvasing our neighborhood. We listened to their presentation and Googled/Angie's Listed the company before deciding to go ahead with the project. I was a little skeptical on the material "upgrade", especially since we weren't able to get a second opinion, but I am VERY happy with the end result. When they did the initial inspection of our house, the guy crawled into the attic space in our closet, our garage and the playroom (all very difficult to get into.) They did find mold and took pictures of it on the spot so the roofers would know which areas to treat. The scheduling of the project went smoothly and everyone showed up on-time or early to do the work. The only two issues I had were the price, a little on the higher end - but we opted for the top of the line product, a 50-yr roof. Also, we go the 3-D shingles and the new insulation instead of regular tar paper. The second issue I had was with follow-up. We had a conflict with the final run through that was originally scheduled. They had someone call us to reschedule, but nothing was done beyond that. We never had someone come out to do the final inspection. Overall, I am very happy with our new roof. We get so many compliments on it from our neighbors.

They did the roof in one day. They moved anything that might get broken from the falling old shingles and put down covers to catch the old tiles. They cleaned everything up and replaced everything that they moved. They returned the next day for the gutters. Both were done inthe time they promised.

The color of the shingles are beautiful, I use d hunter green.

Installation went very well. A team of five men arrived and each had a task. They worked very well together. Total time to take down and install my new gutters with cleaning up, took less than an hour.

I appreciated their customer service. They came and got the job done, cleaned up well and made sure we were satisfiedbefore they left. They also answered any questions that I had. I really appreciated their work.

All service was done according to plan, in a timely manner and with full information provided. I have an extended warranty on everything which gives me a great deal of peace of mind. They are not inexpensive, but to my mind to provided quality service and good value for money. I already have a contract in place for them to do more work for me in a month's time.

They were very professional. Their service people and salespeople were quite professional. I would use them again and would recommend them. Their products are very top of the line.

I received a free estimate and after going over with the representatives and reviewing the condition of my roof, i decided that i wanted to replace the roof sooner rather than later. After the initial sales discussion, a rep came to go over the logistics of how the work would be done; timing etc. The work was scheduled and the crews showed up on time, were very professional, efficient, and courteous. I really enjoyed the process. At the end of each day, the crew for that day would completely clean up all around the house and leave no debri or material - they answered any and all questions I had. The work is completed and my house looks so great - better than new. I love the work they did and it really enhances the look and value of my house and the neighborhood.

Summary: Power Home Remodeling Group (PHRG) provided upscale products with upscale pricing. That is, they used high-quality materials, had excellent installation staff, and did a wonderful and fast job; and, the cost of the work is commensurate with that high quality. We wanted a high-grade product, and we paid extra to get it. We still feel it was worth the extra money. Sales: Very friendly sales people, although they are VERY persistent. Be prepared to spend some time with them. They also have many ways to reduce your price, so be sure you know how you feel about that tactic before you meet with them. They were on time for us. Quality of materials: PHRG used high-quality materials that look like they will last a long time. On the roof they offered a 50 year warranty that covers parts and labor that is transferable. We have not had any issues with the materials or installation, although it has only been a short while since installation. Roof installation: They sent a team of 12 workers to do our roof, and did the job in one day, including removing two layers of shingles and replacing all the wood decking under the shingles. They started at 8:30 AM and finished by 5 PM, including an incredibly good job of cleaning up. The only material we've found is a few small pieces of plastic backing that probably blew around - no shingles, no old wood, and no nails. Door installation: They installed our new carport door in about 2-1/2 hours. They replaced the whole doorway, put in the new door, trimmed it out very nicely inside and out, and cleaned up everything. Great job. Again, we paid a premium price but feel we got a premium product.

The consultant was profession, very explicit in explaining the process and took his time to answer all my questions. The fallow up was great. I would highly recommend the company they did all the little things right.

A representative came around while I was unloading groceries from the car and asked if we wanted an estimate for any window work. Since we were looking into this at the time, I said sure, why not. I stood there for ten minutes with melting ice cream in my hands, looking longingly at the door, while the guy called headquarters to set the appointment and made chit chat. First red flag. The representative arrived for the appointment right on time, and despite being a little schmoozy, was nice enough. He took the measurements of our window and offered to give us an estimate for a new roof while he was there. Our roof is about 15 years old, so my husband said "if it's just an estimate, sure." After we went inside, the guy spent another HOUR AND A HALF giving us a presentation about the materials and the process and their warranties and their licensing. We asked at least four times for him to wrap it up and give us the bottom line already, but he just kept saying "I'm almost done." At the two hour mark, I told him that my husband was jet lagged from a recent trip to Asia, that I have to get up at 5am for my job as a nurse, and that it now past dinner time, and we really need to end it NOW. Instead, he pulled out a heat lamp and asked for a plug so he could demonstrate some feature of the windows. My husband said, "Please, no, we're really not interested." The guy insisted. My husband said no again. The guy walked over to our outlet and plugged it in anyways and continued with the demonstration. My husband said aloud, "I really don't like this, that is not okay." The presenter completely ignored us. About ten minutes later, he FINALLY started to punch in the numbers -- this took half an hour, and I begged him to just email me the figures and we'd get back to him. Nope. Then he tried to sell the "efficiency" price (i.e. Buy it Now). It was seriously like a Cutco or a time-share presentation for windows and roofing. All in all, he was there from 5pm - 7:30pm, on a Monday night. The worst part was -- we actually liked the product and were okay with the price (which reflects a high-end product that we would hope would last the next fifty years in the house). But the hard sell combined with the complete disregard for our time and our wishes completely turned us off. After he left, we were both furious with how the whole night had gone. An estimate should take 30-45 minutes, tops. If your product has special features, leave me the brochure and I will research it on my own, or ask you questions if I want more information on the spot. At the very least, respect your customer's requests to end the meeting. So unhappy with this company.

From the consultant to the pre install inspector to the install everything was great. Everybody was on time and professional. They even had somebody follow up. They covered everything up that needed to be covered as well. At this point everything has gone smoothly and I will use them in the future.

Removed old roofing and replaced with a new roofing system, including new flashing and roof edge protection, made sure gutter guards were replaced. They sent an excellent crew who completed the job in one day cleaning up as their work progresssed leaving a nail free yard. Excellent sales representative who explained their system to me with detailed model of the entire process and materials used.

This review is a modification of an earlier review that we wrote before we were award of several problems with the job. Power does extensive marketing — that is their #1 strength. BUYER BEWARE!! Door-to-door salesman… stays forever. We did look into the attic and saw black mold. The roof needed to be replaced, so we went with Power. In the contract we specified that we wanted the decking replaced as well. The contract also specified that they would not take the gutters off (we had Long gutters) as that would void the gutter warranty. The first thing the roofers did when they came out to replace the roof was to remove the gutters. The roofing company that came out to do the work was actually a subcontractor. They worked hard as a whole. They decided the decking did not need to be replaced, and presented that point. My husband and I still maintained that the decking should have been replaced, but we let Power make a professional recommendation, and it wasn’t done. They only replaced three boards that were bad, and said the rest were fine. The new roof looked good, but they were short some shingles and decided to replace a patch on the back of the garage with non-architectural shingles, which didn’t match the new roof. They hoped we wouldn’t notice, but we did. So they replaced that patch with the proper matching shingles. We had specified that we wanted soffit vents on the section of the roof that didn’t have those, so someone had to come out later and add those, which they did. So far, so good. Then, the Eclipse company that was going to follow up with insulating the roof came out to begin their work with the solar shield. They inspected the roof and could not agree to work on it because of the existence of mold. They could not guarantee their work. Needless to say, we were shocked. We had to have Serv-Pro come out to do mold remediation, at an added expense of $4100. Service-Pro did an excellent job, and we would recommend them highly. Following the mold remediation, the Eclipse folks could come out and began their Solar-Shield insulation job, which was not only to provide insulation but also to prevent ice dams. This work progressed as planned. A month later, in February of 2014, we heard a very loud gnawing sound in the middle of the night. The next morning I called a Conner’s Pest Control to come out and inspect. We had a female raccoon who had moved in, gnawing thru decayed wood in the soffit. The roofing company was supposed to replace any wood they found to be bad. They apparently did not think that was their problem, or they didn’t bother to find it. But they were a subcontractor. We had the decayed wood replaced and a one-way trap installed for the raccoon. She left and did not return. Thank you, Connor’s Pest Control! Since we got this new Power roof, we have had really impressive ice dams. Power came out and blamed the gutter system. We never had ice dams this bad before we did the new roofing and insulation. But Power says it’s not their problem. Unbelievably, they still call my husband trying to sell him things. We know better now.

The crew arrived on time and after the introductions and verifying the work order with us they started right away. Joe Dunn was the team lead and did a great job. He was meticulous with the windows making sure everything was just right. After the install was finished, he made sure everything was cleaned up and explained to us the remaining paperwork and how to use/maintain the windows. When we replace the next batch of windows we will request Joe. The only issue we've had so far was a communication break-down for the scheduling of the install. We were originally called and told that we were on the books for the 6th. We took the day off from work and removed all window treatments the night before. At about 10am we called to find out where the crew was only to be told that the date we had been given was a "soft" date and that not only had HOA approval not been received back, but the construction of the new windows had not even been started. Communication after this incident greatly improved and we had several calls to let us know where we were at with the process and to confirm our new date.

Two college age men came to my door on Sunday afternoon in mid July. They were from this company in Greenbelt and just happened to be in my neighborhood (I'm in Oxon Hill 30 to 50 miles to the south). They were in the neighborhood scheduling "free estimates" and my roof looked like it needed to be replaced. Even though I don't do "walk up" estimates, they said that they were on Angie's list. (They got on there February 2013). They got on the phone with the scheduler from their company and we scheduled an appointment for the next day at 4 PM. After they left, I looked them up on Angie's list. They do other things besides roofing, but the reviews for roofing were not the best. The very next morning, when they opened, I called the Headquarters Philadelphia office and cancelled the appointment for 4PM that afternoon. The gentleman that I spoke to was very professional and courteous. I told him that I had contacted Angie's list and based on the reviews, I would not consider a company with that low a rating. I was wasting my time and his, but I wouldn't do business with them. That's the last contact I had. No one came at the cancelled appointment time, and I haven't heard a word since.

They thought it would be a two day job, but they finished it in one day. They cleaned up most of it for the most part in time for the rain. They also came back and did the gutters the next day and it was done quickly. They didn't accept payment until job was completed to my satisfaction so I did a final walk through with them and paid them.

Overall, we were very pleased with the product. They installed the windows and there was some alignment issues that needed adjusted in the windows so they would match. A project manager came and looked at the product, then the manufacture representative came out to see what the problem was so they could correct it. They installed new panels that needed to be adjusted. We were not real pleased when we were trying to negotiate reimbursement. It took them four times to get it fixed. They director of warranty services was not too punctual to return our call back and was not willing to negotiate. They one’s that came back to reinstall the panels were extremely good and professional.

As others have noted, we got the unsolicited "we're in your neighorhood, we'd like to give you a free estimate!" that in itself took about 15 minutes. I made the arrangements, and the next day the company left SIX messages, most of which were blank, several of which were versions of "please call back to confirm." I did call back, waited on hold 8 minutes, to be asked ALL the same questions I had already answered twice. One of them was whether I was married and whether my husband wold be home. The night before the only question was whether I'm sole homeowner. These are not the same thing. When I questioned the necessity of my husband's presence for an initial estimate, the operator began to argue and then hung up on me. I read the responses from the business owner and I'll agree with other consumers: You are losing customers by insisting on antiquated ideas of joint ownership, making working couples both rearrange their schedules for meetings that YOU have requested. If you are truly not expecting me to make any decisions or sign any paperwork—which I know is a marketing lie and did not expect to be true—then I do not need my husband's permission to gather information. Welcome to the 21st century. Edited to add: The company's automated dialer has been calling our house multiple times per day, starting VERY early in the morning, leaving 4-6 blank messages each day. I feel kind of harassed at this point.