Kolley's Exterminating Co Inc

The exterminator was very communicative and professional. Gene and Blake were excellent!

Couldn't have been better. Gene knows customer service and he does a great job

Had to have them come out again due to a number of sightings of the same insects. They came out promptly and without issue.

The provider called to set up an appointment from 2-4pm on a Friday. They never showed up and didn't call. Would not respond to email and phone call follow-ups over a few days, so I had to ask for a refund of my purchase. Update 10/6: They did finally get in touch with me and provided the service, and did arrive at the rescheduled time and complete the job. Will see the quality of the work as we go forward, but did want to update the scores.

They show up to do the job, they are considerate, and we haven't had any bugs.

They show up to do the job, they are considerate, and we haven't had any bugs.

A very nice guy came out to our home 1st time on schedule and as agreed. He actually did a very thorough job around the full perimeter of our home exterior and interior. I was promised a free follow-up visit after 30 days was told just needed to call to schedule it. I called to schedule the visit and was told by the lady on the line that there would be a $65 dollar fee for the follow-up visit. I advised that we were told that there would "NOT" be a charge for the follow-up and that we should get what was promised. After a few words back and forth, the fee was waived. I then scheduled the follow-up visit. I took off work on the scheduled date and waited and waited but the guy never showed up and with no phone call. I called the company sometime later on and advised that the rep never showed up for our free follow-up as scheduled. The guy I spoke with (different guy) over the phone was very rude, arrogant and really nonchalant about the whole ordeal and advised that because it has been over the 30 days I am no longer eligible for the free follow-up and that to have someone come out again I would need to pay another $165. I advised him that because of his unapologetic, nonchalant and down right rude attitude I will simply take my business some place else. I was "NOT" trying to get free service here folks, I only wanted what was right and promised or at least an apology or something in between. I think this guy missed out on an opportunity to hold on to a potentially very good and loyal, long-term customer. All I will say is..... "you choose for yourself whether or not you think this was good customer service or not." Thanks for listening.

I wasn't very happy with Kolley's Exterminating. They came out several times but my mouse problems got worse and eventually I had to catch the mice through traps I bought. They were ineffective and I wouldn't recommend them. I paid $144 for nothing basically.

It was not good. We were expecting that they would actually inject some kind of chemical inside wood structures but they did an exterior spray. There were no additional charges beyond the big deal amount. I was not satisfied with the quality of their service. I thought they would provide a much more detailed service, but just spraying out on the house was very expensive. The people who came out to do the work were fine. There was nothing wrong with the people.

We didn't have any pests problem. It was preventative service. He was professional and efficient

We used Kolly for the first time through the Big Deal. We then signed up to have Kolly come each month and spray. So far so good. They are punctual and when we're not home to let them in they spray the exterior of the home. The spraying helps keep the ants at bay and kills any other little critters that may try to come in. When we've needed them to respray they always do within a day or two of the request. So far no complaints.

Fast, polite and professional.

Very professional, on time, and knowledgeable. We would have used this service again, for termite inspection, etc., but they don't have annual contracts. Each time you have a problem, or suspect a problem, you need to call them. I'd rather have a service that calls me, or sets up an annual contract.

The deal was fine. They did what they said they would do.

It went great. I was real pleased. They were very professional and knowledgeable. He explained everything to us as he went through the process. He explained exactly what he was doing.

We purchased a big deal, and the work turned out fine. We did not have any problems. The guy was efficient, and he did what he said he would, and he solved my problem.

The person providing the service arrived on time and appeared to be competent. I did not expect miracles----- just enough spraying to to make certain that there would be no bugs in the basement room I would be using for a guest room over the coming weekend. By this measure, the pest control was successful. There is, however, a 30 day guarantee; I can call for a repeat application if necessary. The company uses the same form for monthly contracts and odd jobs. After I asked a question about the form, the worker explained that the work at my house was for an "odd job". He assured me that I I had not signed a monthly service agreement.

The first time we still had bugs, he came back a second time for no charge.

It was an Angie's List Big Deal that I purchased. Three days after they did the service, there were ants everywhere, in my kitchen. The person tried but he didn't get to all the areas. There was a bit of confusion because they didn't have an invoice so he gave me what seemed to be like a monthly service agreement. He told me that it's just a service they give out but I told him I don;t want to commit to it yet. He told me not to worry because that's not what it is. Two weeks later, I called the company and told them I don't want to be on a monthly agreement with them and the lady said that I am not. It turned out that nobody was trying to sell me anything.

This deal is being refunded because we didn't need it.

Appt available with a few days of my call. Short window of apt time. Arrived on time, explained service...in and out quickly. With one follow-up visit, my ants are gone. Service included repeat visits within the month until problem solved. I really appreciate that they are available for services as needed as opposed to other services which are available only with contracts.

solved problem and ant free 2 months later

They came within the allotted time. They were kind, friendly. They came out to do the control treatment and while they were here they also did a termite inspection.

I guess you get what you paid for. Normal pest control would cost more than $150. The discounted voucher is for 80 and the service is not great either. In the past, we treated ants with other companies and the results lasted much longer. Others did more than simply spray - they actually tried to get to the root of it. I will not use the company again, or at least I will not try those discounted vouchers. Kohler followed up after review was posted, and they sent out a guy for more treatment free of charge. The following treatment was more effective and their follow up was very professional. Overall, I'd say they did pretty good job.

I thought they were great. They sort of pointed out some areas that we might need further work on. I would use them again if I have to.