Friends and Family Flooring

BEWARE OF THIS COMPANY! This was one of the worst experiences I have ever had with a contractor. This company has been extremely rude and insulting to me because I have complained regarding their installation work and have questioned the quality of products that they used. I see they have another review section here which I will also post in so that customers will be warned of what happened to me. I am going to summarize what my experience has been but you can read all the details on the BBB website. Their sales person came to my home and recommended the flooring for my porch. When they came to install the flooring, it was raining and my concrete floor was wet from a bleach solution I used to kill the mold found under the old flooring. They tried drying the floor with a fan for two hours even though I asked them that it would be better for them to come back when the floor was completely dry. They sprayed glue on the concrete floor and started putting down cork sheets but did not tape them as I was told they would do. They laid the floor on top of that. I was not happy with how the floor looked as I was told it would look like marble but because they did not follow any pattern, so it looks like random Tile. Also they cut into one of the pieces of tile with one of their knives and I was not happy with the finished work and started noticing very soon that the floor was scratching and denting plus had an odor. I specifically asked for a non-fuming floor, as this area also serves as a play area for my grandchildren. I have repeatedly asked them for the USA contact information for the flooring company (product made in China and no paperwork was provided showing warranty info or anything else they claimed), information on the corking material or glue used, which they have refused to give me. They have been rude and insulting to me on numerous occasions, and I have found that their customer service skills are horrific. I am also going to file a complaint with the Maryland home improvement commission. They have been hounding me to pay the complete bill, but I told them with all the problems I am going to have to hire an independent flooring expert which is what I’ve been advised to do. I have consulted with other phone companies who not ever heard of the flooring material Company from China. One of the first things brought up to my attention was the fact that they failed to use a vapor barrier which is necessary if you have moisture issues which I have in that area. It was told me that the cork will get moldy and I will have to have the whole floor pulled up and replaced. Also I have been told that the glue will not hold the cork material not only because of the moisture but because of the temperature issues on the porch. They knew all of this and yet they failed to install this floor properly. I have sent them numerous emails requesting information which they have refused to provide. They insulted me numerous times trying to intimidate me to pay the bill in full. They have been anything but friendly or professional, and due to their rudeness I do not want them in my home ever again. I have also been told that they installed the wrong material for this area as there is a lot of movement from rocking chairs and rolling chairs and that it’s going to disengage the tile which clicks when something goes over it. Also it is scratching i’m not wearing well at all for Only being installed one month they said the floor has a 10 year warranty but what good is a warranty if the company is in China and doesn’t have a USA office. No other flooring company I have called has ever heard of this company or flooring product. I would recommend calling anyone else but not this company. Thank you

We had ‘Friends and Family Flooring’ refinish our floors earlier this year and had a very bad experience with them. Their work was very inconsistent; ranging from ‘acceptable’ to ‘very poor’. When I pointed out the problem areas; they always had some made – up excuse as to why it was like that. By that time we really didn’t want their workers back in our house at any rate as they were extremely sloppy. We had gone out of town while they worked on our floors and when we returned everything was upside down and messy. They had even knocked a hole in a wall! We would never work with this company again and would not recommend them.