Elegant Floor Services

Price was competitive and references were impressive, especially Congressional Country Club. The installation team led by Francisco was very hard-working and reliable, even volunteering to address a problem they pointed out with the level of flooring and existing kitchen tile. Floors look great. However, a few days following installation, we heard a distinct cracking sound in a few spots when we stepped on them. Called Elegant Floor Services to inquire as to what the cause might be and Steve White, president and owner, said that he would come to take a look. He did come and listened to the noise and said that he would have someone contact us to schedule a visit by a technician to determine if noise was something that could be fixed. We waited a few days but no one contacted us. We called Mr. White and finally reached him after about 3 calls. He indicated surprise that no one had yet been in contact with us and said that he would look into the matter. It has been 2 months now and despite several calls and one visit to the headquarters (where no one was there), no one has contacted us. Our impression is that now that they have our money, they don't care about our situation. We doubt that they would give Congressional Country Club this type of service. Would we use Elegant Floor Services again or recommend them? NO!

I went very well and I love their service

The bidding process was timely and professional. I received 5 bids. Elegant Floors was in the middle of the pack. However, I did gravitate to them for 2 reasons: #1 They advertised themselves as being an Angie's List Super Service Award Winner for many recent years and #2 I had a specific timeframe I needed the floors done during and they were able to accommodate that time frame. The job was to start on a Monday and be completed on a Friday so that it would be done by the time my kids returned from camp and just prior to my departure for a lengthy vacation. I had received my estimate in May and contacted Elegant Floors in July to see if they could accommodate my timeframe before deciding to proceed. I knew it would be a challenging week with the house all pulled apart, dust everywhere, workman coming and going and my needing to remove all items from any furniture in the home and then replace them and it took me a long time to decide to proceed. However, the thing that nudged me forward was the appeal of getting it done when my kids were away. My contact Steve was very confident about the timing and said he would be able to send 2 crews to complete the job that week, so I signed the contract and agreed to proceed. Having not heard anything from Elegant Floors and expecting them that Monday, I called them the prior Friday to re-confim they were coming, when and what I needed to do. They said they would arrive between 8:30 and 9:00 on Monday and I needed to move all surface items before then. I awoke early to make sure everything was done on time. When they hadn't arrived by 9:45 I called to make sure there wasn't a mix up. The office didn't know where they were. After hearing back, I learned the crew was stuck in traffic and would arrive in 20 minutes. At 10:45 after another hour, I called again. Again, after hearing back, I leaned the crew would be here momentarily. They eventually showed up another 45 minutes later around 11:30 and were able to get started by noon. In the meantime, I became concerned that losing half a day would impact the completion of my job so before they got started, so I contacted Steve who was confident that the job was "over scheduled" with 2 crews and it would be fine. My crew chief Juan was diligent, hard working and careful and respectful of my home and belongings. Juan described the plan for the week and that the remainder of the week he would have 2 crews and what they would be able to accomplish when. I did learn from him at that time that they would not be able to put down any of my area carpets for 2 weeks following they completion of the job. This was a surprise and disappointment. I had asked Steve during the estimate when the furniture could be put back and the answer was "within hours." It was never shared that the carpets were a different story, and I never thought to ask specifically about them. I called Steve regarding this and he shared that indeed that was the case and I should have read the FAQs he sent me with the estimate. I had numerous other questions and was consistently referred to the FAQs which were at that point inaccessible to me because my study and computer were disassembled to accommodate the job. I did begin to have anxiety with the communication and accountability of the office at this point. I felt that there really was no outreach prior to the job, no outreach to keep me informed of the status of the crew when they failed to show up and it seemed I was bothering them with my questions and it was pretty clear that they would prefer me to read the FAQs than to bother them. The following day, two crews showed up promptly and great progress was made and I began to feel things were on a better track. The third day, however, the second crew that my crew chief was expecting did not return. He and the one other guy with him made some progress, but it was clearly not what they expected to accomplish and far less than the prior day when they had 4 men. The fourth day, 4 men showed up and again good progress was made, but at this point Juan mentioned that he was thinking he would have to come back Saturday morning to finish. My kids were due to come home Saturday afternoon so while not ideal, I thought it was still ok. However, the next day I learned from Juan that they would only be able to finish the floors on Saturday, they would have to come back Monday to put all the furniture back, and by the way, they wouldn't be able to come back until around 3:00 Monday. At this point, half my house was empty of furniture and the other half was unusable because all the furniture from the first half was piled into the remaining half and my kids were coming home in a few hours and I was leaving for vacation in a few days with everything a wreck. Throughout this I NEVER ONCE HEARD FROM MY CONTACT STEVE. He never called to share what had happened, keep me apprised of what was going on, what the new plan was, or to acknowledge or apologize for the delay...NOTHING. It was pretty clear at this point they had just told me what I wanted to hear regarding the timeline for the job and took it for granted that I would just have to deal with it. They did not make adjustments for losing a half day and clearly the schedulers sent the second crew somewhere else on Day 2. The job would have been done on time otherwise. As I mentioned, I chose Elegant Floors because of their superior Angie's List designation and because they were able to accommodate my timeline. I was willing to pay a bit more than the other guys. Sadly, the service was below my expectations and the timing they agreed to at the time of the contract that was clearly so important to me, was not a priority for them after I signed up. When I shared my disappointment with Steve via email regarding the timing of the completion, his reply was condescending. He offered no sincere apology, but chastised me that "most customers" understand that things go wrong. My view is that "most companies" who care about customer service would contact their customer if things were going wrong, talk to them about what they are trying to do about it proactively, demonstrate some form of best effort, and at a minimum offer sincere apologies when the delay occurs. None of that happened. Steve never called me nor did anyone else from the company regarding my concerns. That is the reason for the C rating. I had a large, expensive job. There are many homes in my neighborhood the same age as my home with lots of wear on their floors. I have neighbors who ask me, how did you like your flooring company? I could not in good conscience recommend Elegant Floors to my neighbors. Yes, they did a good job on the floors....they really did. I have no complaints about the quality of their work. However, the level of accountability, communication, courtesy and customer service is significantly below what I have experienced from other vendors I have used. Because of the attitude of disrespect that I experienced, I cannot give them anything more than a C grade. I do want to reiterate that this is directed at the office not at the workers. Epilogue: On an unrelated note to their service, when I was directed to the FAQs that I hadn't seen previously, I did go to their website from my iPad and found they had a special offer, and I quote: "10% off our Regular Prices on all Hardwood Floor Refinishing jobs over 500 sq ft with the mention of this exclusive web offer!" When I mentioned the ad and the discount prior to the completion of my job and wanting it to apply to my job, I was told by Steve that doing so would cut into the profit margin of the workers and that I can't have the offer at this point in the process because it wasn't fair to renegotiate (despite the fact the offer does not specify when the web offer needs to be mentioned). I found Steve's point on the fairness of "re-negotiating" especially ironic considering I had originally put best-price considerations aside when choosing Elegant Floors because they agreed to meet my timeline! Ironically, however, they showed no concern about defacto altering the agreed timeline without so much as the courtesy of a call and apology. While refusing to honor the web offer, Steve did grudgingly offer me a "competitive discount" of 5% off.

When I first met the salesperson, I understood him to say that all of their staff were experienced and trained professionals. When the crew arrived, the crew chief spoke very little English, the other two spoke a few words or none. One was dressed so lightly and shabbily, he looked like a homeless person. It was a very cold day and I felt sorry for him. I got the impression that he had just arrived in the country and was a day laborer chosen from the street. Using day laborers is a common practice in Maryland, but I was disappointed to think that I had been misled about the professionalism of the crew. When conducting the sale, the salesman sent me an informative e-mail which included the stain colors that were available. He suggested that I pick my three favorites and then on the morning of the job, the crew would sand bare a place on the floor and demonstrate the colors that I had selected. On that day, the crew arrived without one color that I had wanted to see. The crew chief tried to talk me out of that color because he had run out and did not want to have to go get more. He behaved as if this was a real hardship for him. While the other two worked, he made the trip to get the color that I wanted to see. I stayed and watched for a bit, but it was really loud and the crew kept the front door open, so it was very cold as well. They did a good job of draping doorways to control dust. I went to the local coffee shop until they were done. When I arrived, they were just finishing putting a layer of sealant on. I could see ripples in the wood. The state of the floor before resurfacing had been pretty dismal. Someone had attempted to resurface, stain, and seal it in some distant past. The old stain color was uneven, and there were sanding ridges. So, it is true that the end result of this project is much better than what I had before. However, when I commented to the crew chief about all the ripples that I saw, he said, "well, it was hard to do". This was supposed to be a very experienced professional, so I don't think it was beyond his abilities. The fact is, the new ripples occur in places that did not have prior sanding damage. I called the salesman and spoke with a manager. I sent pictures of the floor to both. The salesman did not want to come see the floor himself. He said that he had asked the crew chief about it and the crew chief said that they had done their best. This is where I have to give Elegant Floor Services an average score for responsiveness and professionalism. Real professionalism would have been for the salesperson or the manager to meet the crew and the homeowner when the job is finished. When crew chiefs become the face and voice of a business, they should be excellent communicators and have a strong customer service ethic. Responsiveness would have been for the salesperson to listen to the customer's concerns without acting like the customer's observation was invalid. So, the wrap up of this is that I look at the floor today and see little bubbles in the sealant, waves in the wood, and raised grain, and consider the cost. I don't know whether they did the proper number of sandings, I wonder if they skipped a step in the sealant process. I was so confused trying to communicate with the crew chief , that I had no idea what the invoice said that I signed. That was a mistake on my part. On the bright side, the price was reasonable. They worked within my schedule and the job was completed promptly. Those three items are usually enough to please a customer. The attitude of the salesman, was that when you have the carpets and the furniture in the room, no one will notice the discrepancies. That philosophy is expressed in the contract and it is shared by other local floor refinishers.

I highly recommend this company to anyone looking to refinish their hardwood floors! The job I had done was refinishing (sand & stain) about 900 sq. ft. of hardwood floor, plus 10 stairs and repairing/replacing 10 damaged boards (due to water damage). I had 4 different companies provide an estimate for the job (all from Angie's List) and Elegant Floors was by far the most inexpensive! Now, I'm typically not one to go for the most inexpensive estimate because sometimes their quality of work will reflect it, but I have a family member who had used Elegant Floors to do a similar job on 2 of their properties, and they were very pleased with the results. I was trying to schedule this for the week before Christmas and they were able to get me in right away -- scheduled only 2 days out from the date that I called! Then, at the last minute I had to change my scheduling and they agreed to do the job on Dec. 23 and 24, providing extra guys to come do the job on the 23rd so that they could get it done in only 2 days. On the first day, they showed up right on time with about 7 guys and sanded/stained the whole place, as well as replaced the damaged boards. It took them less than 7 hours. The next day, they again showed up right on time (only 2 guys this time) and applied 3 coats of topcoat. They were done by noon. The floors look fantastic and my wallet is happy! I'd recommend Elegant Floor Services to anyone!

We are extremely pleased with the experience. We got estimates from 4 companies. They were competitive and provided an estimate in writing within 24hrs.Scheduling was done fast and a crew of 3 showed up on time. They were extremely professional, protected my furniture and they did such a great job that our kitchen floor now looks just as nice as 8 years ago when we installed the floor. Extremely satisfied and would highly recommend the company.

The stairs look great. The crew was close to 90 minutes late. I had to make repeated phone calls to assess when/if they were going to show up. That was frustrating; however, once they showed up the work went quickly and I'm happy with the end result. Joe was our point of contact. He came out to give us an estimate. He's a straight shooter, which I really appreciated.

Amazing! It's like getting a new floor! They came on time, had everything ready to go and worked quickly and professionally. The cost seemed high at first, but it was worth it.

I like them. It was great. They were quick and very professional. It looks good. The price was like right in the middle of what I was looking for.

They took up the linoleum and installed hardwood. They did a good job.

The company did an excellent job. I find them to be honest and forth right. They were very clean and stuck to my time line. I highly recommend this company. I would contract them again.

Gave estimate when they said they wood.Started and finished exactly as they said. Good company to work with and would use them again.

but we then had to expend 90 percent of our efforts and contacts with them to achieve the last 10 percent of the job, which was not satisfactory.

We needed the job done very quickly so that it would be done before we moved into our new house. I received a number of quotes and they were one of the lowest quotes and did a great job. We bought an old house and the floor looked very drab. I could not believe how amazing it looked when they were done. Great job and done very quickly. I give my highest recommendation to this company.

We did not have a good experience with Elegant Floors. The long story follows, but here's the short story: Elegant Floors changed the scope of the work at the last minute and then installed floors that were cracked with gaps. Two months after the floors were installed, floor boards are cracking, and the previous softness we had in our floors has been exacerbated. We have raised these problems with the company, but rather than correcting them, Elegant Floors is ignoring us. We feel like Elegant Floors and Angie's List let us down on this one. I will admit this: In retrospect, the warning signs were there, and we probably should not have proceeded with Elegant Floors. That, however, does not change the fact that we had a very bad experience. The long story: As explained above, they initially gave us an estimate for refinishing our floors. Someone named Joe came out, inspected the floors, and he was agreeable that they could be refinished, with patching in a few spots. Then, they had another person come out to match the new wood in the few places that needed to be patched. Overall, this estimate experience was OK. It was when Elegant Floors showed up to do the job that things started to go wrong. Two people showed up an hour late and took a three-minute look at they floors. They proceeded to "step out" and not come back. About an hour later, I got a call from Steve, who informed me that our floors could not be refinished. I told him that they had already sent two people out -- and we had received other estimates -- and that this did not seem right. Steve came out to the house, a move that, at the time, I saw as positive. He agreed with the workers opinion. And then he proceeded to offer up a solution. He said that he was harvesting heart pine from an old house in Alexandria that looked much like our own. He said he would give us a good deal on it. The deal seemed OK based on other estimates we had received. And since we were already contemplating a complete replacement of the floors, we decided to go ahead. Steve proposed to use our current floor as a subfloor. I asked him whether that would be sufficient and he said yes--that they would still replace the areas that needed to be replaced. This proved to be a mistake. Up to this point, the experience was frustrating but not all negative. Steve had shown a willingness to keep our business, and the deal was OK. But then it turned sour. Elegant Floors put in the new hardwood when we were out of town. Steve assured that this would be a good opportunity to have the work done and stay out of my pregnant wife's hair. We were skeptical, but he said they do it all of the time. This was a mistake on our part, however, because when we returned a number of issues were evident: -Some of the installed boards were cracked. -There were large gaps in between many of the boards, -They had not finished the areas around the hearths (we had agreed to a mitred edge, but Steve later alleged that we had made no such agreement, and said that they would put oak shoe moulding, which they did not, and still have not, install) -Several of the boards were clearly water stained. -There was still a lot of softness under the boards. -Add to all of that, although we had agreed that they would not charge my credit card before I had a chance to review the work, they charged it two days before we returned home. Apparently they had maintained my credit card number on file from the deposit. The night after we returned, I e-mailed Steve with an outline of the issues. He agreed that the cracked boards were a problem, said that the gaps were to be expected, and argued about the mitred edges (he claimed that his e-mail, which said "We can do a mitred frame around the hearths, if that's ok" was ambiguous). About five days later he sent someone out to address the issues. My wife showed them the issue areas, and they replaced a few of the cracked boards, but left that day without replacing one of the cracked boards and without installing the oak shoe moulding around the hearths. The crew chief, Alex, said that he would come back the following weekend at 9 a.m. to finish; we waited at home until 3 p.m., and then ran out to the grocery store. We received a note from Alex that he stopped by at 4 p.m. without calling and that he would get in touch about setting up another time. We never heard from Alex again. I e-mailed Steve two weeks later asking him to send Alex out, Steve said "I'm on it". We haven't heard from Steve, Alex, or anyone else at Elegant Floors again. What we're left with is unfinished floors that are cracking. The hearths have not been finished with oak shoe moulding (as Steve promised at a minimum). At least four more boards have cracked since Alex last came out. I'm no floor expert, but the issue seems to be that the old floor that was turned into a subfloor. There appears to be gaps between the new floor and the old floor in certain places, such that when you step on certain boards it applies uneven pressure and cracks. This also indicates to me that the flooring they put in was not of sufficient quality. I fully appreciate that they put in old heart pine harvested from another house; but we did not bargain for floors that would crack within weeks of installation. ***UPDATED IN RESPONSE TO ELEGANT FLOOR COMMENTS: The response is not entirely accurate. We did get a chance to see a sample of floor boards that would be installed. They were in good shape and sturdy and we accepted the work based on the representation that Elegant Floors would install floor boards of that quality. Elegant Floors promised that it would weed out any of the reclaimed floor that was not in good shape. It either did not do that or it did not install the floors correctly. As noted in my review above, I tend to think that it is the latter. There are pockets where it is clear that the underlying floor was not firmed up before installing the new floor. In general, Elegant Floors response demonstrates that the company is perfectly happy installing a subpar product and blaming it on the customer. I fully understand that there are many positive reviews of Elegant Floors on Angie's List. That's one of the reasons I selected them in the first place. But our experience indicates that Elegant Floors is not all roses. And their inability to respond when something goes wrong--and tendency to blame the customer--is a caution to anyone who wants to hire them.

The job was scheduled over a three day period, but lasted only two. Was told by the workers they'd be here at 9 the next day, but didn't show up until 9:30 hence the B on the punctuality. Overall, the job was outstanding and was very impressed with the work they did. The price was half of what I was quoted from other establishments. I would recommend them to anyone.

Elegant Floor was three the company that came to my home! I have large marble floor in my foyer/ half bath and huge ceramic tile in the kitchen/nook area. The other companies could not do marble floor but charging us for cleaning/ grouting in small area around the same price. I believe $1100.00. Elegant Floor came out on time! I was more worry about the price of the marble floor because when we bought the home last year the marble foyer floor had lost it shine so badly it look like a old tile floor. My kitchen /nook/bar area/small hall from the family room its all tile and brought my marble foyer back to its shine. Elegant Floor give me than estimate on the areas of $1300.00 I was happy and please with!!!!! After they did the areas I was very very very happy. Thank You Elegant Floor

Elegant was contracted to re-do the entire first floor of my home. They were to remove slate tile from the foyer, remove ceramic tile from the powder room, remove laminate (Pego type) flooring from the kitchen, pull up carpets in the family room, refinish the stairs (tread only since we were going to paint the risers) and refinish everything to match. The original quoted price with everything to include 2 coats of Street Shoe, a higher durability finish was $4,700. They started on Monday, January 7th and were supposed to be done by Friday the 11th. Originally the work was a little slow going. The first day only saw the removal of the kitchen floor. On the second day they removed the carpet and started toothing in the new flooring with the newlyinstalled hardwood. On removal of the tile foyer they found that the subfloor had been recessed below the floor joists to acocmodate a thicker concrete base for the slate. This required that a new subfloor be put down in the foyer on top of the floor joists. This ended up costing me about $500 extra since it was not in the scope of work. Though my first inclination was that they should have known about it becasue you could see it from below in the unfinished portion of the basement, I went ahead and agreed to the add on. This raised the price to the final cost of approx. $5200.Once the foyer subfloor was done the work seemed to pick up pace. They started sanding everything and the floor started to look really good. The family room had stains from a previous owners' pet (presumably) that were not coming out. Noe and his crew worked extra hard to make the spots as minimal as possible to the point where I don't even know they were there. We picked a stain color as well as a finish (English Chestnut with a semi-gloss finish) at Noe's recommendation. We originally were thinking high gloss but Noe recommended a semi gloss to hide any future scratches. We are VERY happy with the semi-gloss by the way). The work ended up extending imto the weekend and Noe and his crew worked both Saturday and Sunday to get it finished, due to the new subfloor and old stain issues. We ended up staying in a hotel for two nights but really only one would have really been necessary due to the strong smell of the stain and sealer. The top coats were not as strong smelling.The floors came out FANTASTIC! I could not have hoped for a better final result. The house looks like a brand new house now (at least on the first floor :)). Noe and his guys were great to work with, as non-intrusive as you can be, professional and very detail oriented. They cleaned up well every night before leaving and always kept us apprised of what the next day would bring. The office was very good to work with and very accomodating. I talked to Evan quite a bit and he was very easy to talk to and very repsonsive. He answered all of my questions and provided an additional quote for the family room (we thought we might have to pull up the original hardwoods in the family room due to the old stains) of $1,800 while I was on the phone with him. Luckily, due to Noe and his crew's hard work this wasn't necessary.I would absolutely use this firm again. I was worried about the work since work of this type is so obvious, high profile and expensive. Elegant hit a home run as far as we are concerned!One item of note is that there is another flooring firm by the name of Elegant Flooring LLC out of Columbia, MD. This is NOT the firm we used. Our Elegant Flooring was "Elegant Floor Service, out of SIlver Spring, MD. While the other one may be fine, they are not the ones we used. Thanks to Evan (office) Noe (crew leader) crew leader and his crew for a GREAT job!

on time, professional, described options

Joe came to give me an estimate on the job, which was originally just to install hardwood in my small square kitchen. He was on time, and very straightforward in explaining the process of removing the old floor and replacing it with new hardwood. As we were discussing the threshold and transition from the dining room to the kitchen, I pointed out a stained area on the dining room floor, and asked if he could do anything to clean it up. His suggestion was to sand that room as well, because once the new floor was installed, the stained area would really stand out. After I thought about it for a while, and realized that the additional work would not add any additional time to the job, and only a slight addition in cost, I agreed to the dining room sanding. The work was completed in three days, and overall, I am very pleased with the result. The workers were prompt and friendly. Although I opted for the Dust Containment System, there was still a lot of dust, more than I had expected. I would use this company again.

I have used Elegant Floors twice now and will not use them again. The final quality of their product is excellent, but it is the other items that have upset me. First, we hired them last year to refinish the hardwood floors in our new 1947 home. I had everything priced out, had a proposal, the gentlemen showed up and went to work. The first thing they did was remove the existing shoe moulding. As part of the completion, they put on new show moulding One problem with this, the new show moulding was smaller than what was previously there and there was a very clear line above it the length of the wall showing where paint stopped/started. I spoke with the guys and they said my old shoe moulding was jumbo and they did not have that. My response, go get it. They called into their office and the guy asked to put me on the phone. He was very rude and said that I should have told him. He gave me a proposal, he should have asked or looked. In the end, I agreed to pay whatever charge I now had to pay, so that I could get the same size shoe moulding I had before. In the end, my floors are beautiful, but that left a poor taste in my mouth. Fast forward ten months and we decided to sell a townhome we had been renting. The buyer requested as part of the contract that we refinish the floors. I was happy with the way the floors looked in the end and I did not have much time, so I called Elegant Floors again. I got a propsal, signed off on it, and scheduled a date. I was unable to open the property on the scheduled date, so my realtor agreed to let the workers in at 8 am. 8 am came and went and they never showed, no call, nothing. I called them after she informed me and the staff at Elegant told me they had misscheduled and I had to reschedule. I rescheduled, the floors are now complete, but I will not call them back again. The quality of their work is excellent in the end, but all of the salesmanship and professional issues in the middle make it hard to stomach.

The company sent an estimator to my home the day after I called. He gave a detailed estimate including various options available. The service was scheduled for the next week and was completed promptly and professionally. The repair job was extremely well done and I am 100% satisfied with my new, darker floors. I paid extra for the dust containment option and it was worth it. They draped plastic throughout my condo to protect everything. The price was really reasonable and much less expensive than I have paid in the past with another company located in D.C. I highly recommend this company.

Elegant did an OK but not perfect job sanding, restaining, and sealing my upstairs bedroom floors. It the first refinish job on these floors since my house was built 41 years ago. There are some minor but visible waves or ripples that were not there before. I had my downstairs floors refinished a few years ago by a different contractor and didn't notice similar waves. It may not be possible to refinish floors as smoothly as the original wood that has come planed from the manufacturer, but I did not expect to see the ripples. It probably is not going to be noticeable, however, when the furniture and carpets are reinstalled. They did a nice job reinstalling new shoe molding to replace the old molding they removed. As I had asked, they used pre-primed shoe molding, even though their default molding is unprimed. Punctuality and scheduling was poor. The company performed its service on two different days more than one week apart, since I could not remove all of my furniture from the upstairs at one time, but had to shuttle it back and forth to make the rooms available to work in. Although I was told that the workers would arrive between 8:30-9:00 a.m., they were almost two hours late on the first date. They did not show up at all on the second date I had scheduled because someone in the office apparently forgot to log it in. They were able to come the next day, however, but on this second occasion, they were also two hours late. This was a minor inconvenience for me since I am retired, but it would be an outrage if someone had to take a day off from work. The need to have Elegant come on two separate days entailed some extra expense because I had to meet a minimum daily price of $850.00 twice for a total of $1700.00, whereas the the total would have been a few hundred dollars less if they could have completed the work in one trip. I do not fault them for this business practice. Rather, it is an expense I had to absorb due to my personal situation.

Excellent! Elegant floor services was recommended by our realtor--we had our floors refinished before we moved in. Joe met me at the house for an estimate-- he was in the neighborhood and actually arrived an hour or so early. Since we scheduled the estimate while the house was still under contract, we had to wait for our realtor to arrive to let us in-- Joe was patient and understanding about waiting. The crew arrived on time for the job, and we gave them the keys to access the house since we would not be there. The job only took two days. The crew sanded the floors and provided stain samples the first day, and they asked us to let them know that evening what our choice was. I viewed the stain samples late that first night after business hours, so wasn't sure who to contact since we didn't have a direct number for a member of the crew. I emailed Evan (who scheduled the job and provided us with a revised proposal before we started) and he forwarded my email along to the the crew. They stained and sealed the floors on the second day to complete the job. The floors are gorgeous and we couldn't be happier!

They did an excellent job. Floor looks beautiful. Prompt service as well.