Elegant Floor Services

"We're a Maryland company, don't do work in Florida and have no record of this customer. I've checked our 4th quarter 2015 shich confirms Please remove this review."

"How do we get rated 'A' in every category except price, and 'B' overall? We provide our customer a fixed priced proposal and never bill other than what that proposal reflects. Our customers know exactly what they'll be billed before we show up."

"I went to look at [Member Name Removed]'s floor and found a beautiful job. Her complaint centers around her notion that it's 'not as dark as I wanted'. Our crew, as always, showed [Member Name Removed] color samples and she chose from those samples. It is POLICY that the customer MUST choose stain color from samples so that we avoid precisely the situation encountered w/ [Member Name Removed] The color that she chose was applied to her floor. After the work was complete, she complained about natural color variance in the floor, board to board, claiming that the light boards should be darker. We never/ever attempt to apply stain board by board to mitigate natural disparity, every board takes stain/color somewhat differently. With every proposal, we include a FAQ's document that addresses a host of issues surrounding color selection, natural disparity, including considerations attendant to achieving a dark finish. If [Member Name Removed] didn't like the samples she chose from, she needed only to ask for more. We can't know or infer each customer's personal/internal notion of 'dark'. Her floor is clearly dark. The idea that we should rework her entire job at our expense because she didn't like the color that SHE CHOSE makes no sense. I did offer to rework the job if she was willing to pay our cost, roughly 60% of her proposal price."

"This customer was advised that our refinishing process does not induce cracks in stairs and 2 years is more than double our warranty period. Her stairs were old, had significant movement/noise. The development of a crack (one) is not uncommon in stairs of this vintage. Stair treads are typically 'glue ups', that is, multiple hardwood boards glued edge-to-edge and cracks typically occur at the edge joints. The customer was challenging to deal w/ since 2 years later she established correlation between the refinish and the crack. We see such cracks w/ regularity and the most recent refinish is no more responsible than the 1st several. As for our communication, once again I'm hard pressed to recall a conversation that occurred 3 years prior, and she waited a full year thereafter to submit this review. Honestly, Angie's List needs to impose a 'statute of limitations' for reviews after work is completed. My sense is that this customer steps on that cracked tread every day and each time her sense of injury at the hands of Steve increases til finally, 3 years later, she submits this poor review, the circumstances of which no one (including her) can accurately recall."