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Custom Management Service

Kitchen and Bath Remodeling, Interior Painting, General Remodeling,

About us

Custom Managmeent Service (CMS) is a full service contractor. CMS offers design, and consultation. Mr. Miles has been in business since he took over for his father in 1976.

Business highlights

69 years of trusted experience

Services we offer

Remodeling-general, basements, kitchens & bathrooms. Windows. Plumbing. Electrical. Heating & air conditioning. Carpentry. Painting. Drywall. Ceramic tile. Stone. Marble. Furniture repair. Bathtub refinishing. Concrete work. Flooring. Handyman. Roofing.

Services we don't offer

Foundations, roofing, limited plumbing and electrical work.

Amenities

Free Estimates
Yes
Senior Discount

5%



Accepted payment methods

Check

Photos of past projects

Reviews

4.722 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
9%
3
0%
2
9%
1
5%


Rating CategoryRating out of 5
quality
4.7
value
4.8
professionalism
4.7
responsiveness
4.9
punctuality
4.9
Showing 1-22 of 22 reviews

Jaye J.
09/2017
5.0
interior painters
  + -1 more
It was to paint 2 rooms. 1 room was a large 2 story foyer with steps and the ceiling. High quality of work. Easy to do busy with. Easy to schedule. They showed up on time. They are a good value for the money.
Description of Work: They did some inside painting.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

Christiana K.
08/2015
1.0
home remodeling
  + -1 more
unknown
Rating CategoryRating out of 5

Gloria B.
07/2015
5.0
home remodeling
  + -1 more
Great Service, personable and explained everything he did to me so that I understood it.
Description of Work: caulked tub and demolished kitchen floor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

mary E.
11/2014
2.0
ceramic tile
  + -1 more
I reminded him that his Big Deal ad mentioned using his company if one had moldy bathroom caulk. I sent him some pics of the trouble zones, and he said he could handle it as it wasn't a bad case. We set up an appointment on a work day for me (I had to take time off). I waited for him, he called at the appointment time saying he was lost. Turns out he was going to my home address, not to the rental property address. He said, he checked with Angie's List who told him the only address you had for me was for my home address. But, in the years I've been using Angie's List, I'm only allowed to search for my rental property, in Montgomery County. So, I know you have my rental property address. He said, he would still honor the voucher, but would have to charge me $65 for the mistaken address. In the meantime, I had the house cleaned from top to bottom and the mold issue is nearly eradicated so I was only going to use him for another issue I had. But now that he wants to charge me more money, for in my opinion an error on his part for not confirming the property address and just assuming it's my home, I don't want this contractor in my house. I thought this was handled when I called Angie's List to check on whether the contractor was truthful in telling me that you don't have my property address. Michael said, you would give me my money back. He sent an email whose title didn't grab my attention, which apparently had a link to this refund request form. I get emails from the contractor and Angie's List asking about my non-responsiveness to this voucher, after I thought I got this straightened out. I called you after I returned from overseas travel and hopefully now my filling out this form will close this issue.
Description of Work: When I first contacted the company, I said, I have some moldy caulking around 2 bathtubs. He said, he didn't deal with mold.
Rating CategoryRating out of 5
$99

mary E.
11/2014
5.0
handyman service
  + -1 more
When I spoke with the company I was told that they do not service my area and they would have to charge me an additional $65. I called Angie's List and they do have my other address where I need the work completed. I do not feel I should have to pay an additional $65.
Description of Work: 3 Hours of Kitchen or Bathroom Caulking and Grout Restoration

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
5.0

Yes, I recommend this pro
$99

Michelle H.
11/2014
5.0
bathtub refinishing, remodeling, handyman service, home remodeling
  + 2 more
We had a leak in the upstairs bathroom which was causing water to drip from the shower through to the ceiling of the main level. Frank came by and caulked the tub. A few weeks later when a much smaller leak emerged from a different area of the bathroom, he came back promptly and caulked the shower head, at no extra charge. This in my mind was above and beyond the service that I have received from other contractors in the past. I highly recommend Frank's Custom Management Service and would hire them again. He was very responsive via email and phone, and was willing to work with my tenant to schedule an appointment.
Description of Work: Caulked a leak in a bathroom tub and shower.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Gabriel M.
11/2014
5.0
home remodeling
  + -1 more
I requested a free estimate from CMS, Frank Miles, and was able to arrange a time for him to get to see the apartment unit that I need to get painted. This estimate is one of 3 and of many I contacted, Frank responded quickly and timely. These are the guys I will keep Frank's Co on my favorite's list. Thank you Frank for the estimate! Gabriel
Description of Work: Provide a timely estimate.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Eve G.
10/2014
5.0
interior painters
  + -1 more
Professional, reliable, efficient, responsive, and trustworthy. I am having him install a window now as well.
Description of Work: Painting. He came a second day for a requested touch-up and another small job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Christiana K.
10/2014
2.0
ceramic tile, remodeling, home remodeling
  + 1 more
unknown
Description of Work: He only worked for about 2 hours and left. Regrouted around the tub and the corners. He did absolutely no work on the actual tiles in the bathroom shower.

Rating CategoryRating out of 5
quality
2.0
professionalism
2.0
responsiveness
4.0
punctuality
5.0


Response from Custom Management Service
Upon seeing to job I noticed a problem. I personally reviewed and explained in detail my evaluation. Customer was to receive caulking and grout for up to three hours. Customer had two bathrooms the tile was in extremely poor condition. I pointed out tiles that were loose and had black mold actively growing from the grout joints with all types of caulking smeared all over them. I explained she needed a tile job and this was not part of her purchase. She did not request the tile to be replaced. I did what I could but the customer will need to invest more than $99.00 to resolve a solution that will cost about $1,600.00. This is a neglected rental property. I am sure she would not want to live with in a place like this herself.

Debra M.
10/2014
4.0
interior painters, home remodeling
  + 0 more
He completed the job in a day and a half I was overall satisfied
Description of Work: He painted the three rooms as we discussed on his preliminary visit to determine scope of work

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$600

Response from Custom Management Service
I am surprised that I did not get a A for professionalism. I have no clue were I came up short. Everything was done correct, neat and on time. Customer told me she was very please. Maybe it is a type error. Respectfully, Frank Miles

Carolyn S.
10/2014
5.0
home remodeling
  + -1 more
I didnt use the deal because the timing that I needed to have the service completed by was sooner than available openings. They were fine and I have no complaints. They responded promptly after the purchase of the deal.
Description of Work: I purchased a deal for 3 hours of kitchen or bathroom caulking and grout restoration.
Rating CategoryRating out of 5
Yes, I recommend this pro
$99

PETER B.
10/2014
5.0
handyman service, home remodeling
  + 0 more
Company advised by email on Oct 10th (same day I purchased the service) that it could not provide caulking services until after November 7th - about a month away. We have guests coming next week and need the caulking work completed by early next week. I have already hired a handyman through Angie's List, who can provide caulking services later this week. THIS FORM DIDN'T ALLOW ME TO SUBMIT IT WITHOUT FILLING IN INFO ABOUT HOW SERVICE WAS PERFORMED. OBVIOUSLY, NO SERVICE WAS PERFORMED. THIS FORM NEEDS TO BE REVISED.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$99

Judy S.
10/2014
5.0
remodeling, roofing, replacement windows
  + 1 more
CMS have provided service for my family for many years. They have provided excellent service from repairing or remodeling, include plumbing and electrical services. We are very pleased with the services.
Description of Work: Install roofing, walls, window, frame ceiling to slant for water to drain off away from under deck area.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,470

Bettie C.
08/2014
5.0
interior painters, home remodeling
  + 0 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Lisa S.
07/2014
4.0
interior painters, home remodeling
  + 0 more
unknown
Description of Work: If I had to title this review it would be, "CMS is Good Enough". Contractor was professional, responsive, kept in good contact and there were only a few minor delays to the proposed schedule. | |I needed to have a leaky shower stall replaced. The wall tile was over 20 years old and water was getting behind it, rotting the wallboard and causing a leak into my downstairs area. CMS gave me an estimate of $870 to install new cement board, replace the tile and reinstall the shower stall, which I thought was very reasonable compared to other estimates I had gotten. I was responsible for purchasing the tiles and grout. (I have a corner shower unit with two glass sides abutting the two tile walls.) Contractor encouraged me to keep the shower pan and glass stall as they were in good shape, so I appreciated that he wanted to help me save money. When he brought me the contract to sign, I was a little surprised at how abbreviated was the paperwork. It had very little detail and was basically a few handwritten lines giving a summary of the work to be performed. I wasn't too concerned as the job was pretty basic. | |He told me I could get whatever tile I wanted so I chose a regular square tile that was about two inches bigger than the original size. The installation went smoothly but on the day he was installing the tile, toward the end of the project he asked, "Do you have a soap dish you want to put up?" Because we had not previously discussed any accessories and I am not in the renovation business, I misunderstood what he was asking. Along with the ceramic soap dish that was in my original stall, I also had some "DIY" hang up soap dishes. Because, at that point, he was almost done with the tiling and had not specifically mentioned purchasing any installable accessories, it just wasn't on my radar so when he asked if I had a soap dish, I thought he was talking about putting up the DIY ones when he finished the tiling. (I felt stupid afterward, but we had only talked about me purchasing tiles and I never even thought about the need to purchase a soap dish. This is something I feel should have fallen into his wheelhouse -- making sure that I knew EVERYTHING that needed to be purchased.) Long story short...I now have a lovely tiled shower with no soap dish or anyplace else to put anything. Pretty irritating. | |The only other issue is that when he reinstalled the shower, it ended up being visibly crooked, leaving a triangular shaped gap above my shower door. According to the contractor, it is because the tile I bought was slightly thicker than the original tile, which is true, resulting in the reinstalled walls being thrown off by maybe an inch. While this makes perfect sense to me and I understood it once he explained it, I feel this possibility should have been suggested AT THE BEGINNING OF THE PROJECT, so I could have made an informed decision regarding whether or not to replace the shower pan and/or original stall or to purchase the same thickness tile. | |Bottom line, despite the crooked gap above the door and the lack of a soap dish the shower stall is up, it doesn't leak, and I like the way the tiles look. Also, some areas of the tile are not flush and level. It isn't really noticeable but these are the reasons why I say the job was "good enough", not perfect.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$870

Response from Custom Management Service
I think the customer's comments speak for themself. I cannot guess what a customer understands when they give a clear answer. Reinstalling an old even though in good shape shower door could never look like a custom measured one after a new tile installation.

Judy S.
05/2014
5.0
ceramic tile, remodeling, interior painters, home remodeling
  + 2 more
Custom Management Service have provided all different services for my family for many years. The Services includes numerous jobs in our rental properties in Washington DC and my family's residents. CMS had completed remodeled both bathrooms in my daughter's resident in Maryland in 2013. Remodeled both bathrooms. Took the entire old titles off shower walls and replace new tiles for bathtub and shower stall, replaced the bathtub, replaced vanity for both bathrooms, re-position the toilet , ..etc The job completed with highly satisfaction.. Custom Management Service currently is working on our resident as well. The job includes replacing the drain caps for all 3 bathrooms, refinishing bathtub, repair and painting the ceiling damages from the leaking due to the flashing between roof and chimney, refinishing the garage, build storage area for the space above three car garages, painting the master bedroom and bathroom...etc.
Description of Work: Remodeled both bathrooms. Took the entire old tiles off and replace new tiles for bathtub wall and shower stall, replaced the bathtub, re-position the toilet , vanity...etc

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

David M.
05/2014
5.0
concrete repair
  + -1 more
He had to cut out the damage and then rebuild it. It looks great and is better than the original. They are very reasonably priced for the amount of work entailed and the quality.
Description of Work: One of our concrete front steps cracked due to the severe winter we had and Frank repaired.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

David M.
05/2014
5.0
handyman service, home remodeling, woodworking
  + 1 more
Everything was done just perfectly! They were timely, the price was reasonable, the attention to detail was phenominal and the quality of work was outstanding. We live in an older home and the bathroom was in a new part of the house and he made sure to take the time to match the style an era of the home with all the little details like wall texture, trim, molding and beadboard. I highly recommend him.
Description of Work: He remodeled 3 of our bathrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Milton H.
10/2013
5.0
interior painters, woodworking
  + 0 more
It went perfectly. My neighbor even came by and commented on what a nice job he did.
Description of Work: I had wood paneling done on the railing, and he also did some painting. I purchased the paint.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Jessica N.
11/2012
5.0
remodeling, handyman service, basement remodeling
  + 1 more
A neighbor on Capitol Hill recommended Mr. Miles when I wanted to renovate my basement. I hired him, and have used Custom Management for home upgrades and repairs on 2 subsequent houses where I've lived since.
Description of Work: Mr. Miles has been working on various areas of home improvement and repair for me since the late 1990s. He is an exceptional and trustworthy businessman and really knows what he is doing!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$500

Jessica N.
05/2011
5.0
ceramic tile, remodeling, handyman service, interior painters, home remodeling
  + 3 more
He is a handyman and he does stuff like this all the time. He did a good job. He talked through everything and if you had any questions on the way he was very flexible. The price was incredibly reasonable given the work he did. He was quick and thorough and I think probably those were the two best things. I don't know about the price because we didn't have it fitted out or anything. I think the price was reasonable.
Description of Work: I used the service of Custom Management Service. They did some plumbing, tile replacement and ceiling repair. He put in tile in one of our bathrooms, he had to tear down tile and replace it, and he had to repair ceilings where leaks occurred and painting everything.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

David M.
12/2009
5.0
remodeling
  + -1 more
We are extremely satisfied with the quality of the work. He is a hard worker who gets the job done quickly and properly. Every sub-contractor he uses is fully licensed and insured as is he.
Description of Work: They are painting, reflooring, and installing crown molding in the living and dining rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

    Contact information

    10912 Oakwood St, Silver Spring, MD 20901

    cmscontractorsmd.com

    Service hours

    Sunday:
    9:00 AM - 7:00 PM
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 7:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Kitchen and Bath Remodeling,
    Interior Painting,
    General Remodeling,
    Handyman Services,
    Ceramic Tile,
    Finished Carpentry and Woodworking,
    Basement Remodeling,
    Windows,
    Roofing,
    Concrete Pouring and Repair,
    Bathtub Restoration,
    Marble and Granite

    FAQ

    Custom Management Service is currently rated 4.7 overall out of 5.

    Sunday: 9:00 AM - 7:00 PM

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 9:00 AM - 7:00 PM

    Custom Management Service accepts the following forms of payment: Check
    Yes, Custom Management Service offers free project estimates.
    Yes, Custom Management Service offers eco-friendly accreditations.
    No, Custom Management Service does not offer a senior discount.
    No, Custom Management Service does not offer emergency services.
    No, Custom Management Service does not offer warranties.
    Custom Management Service offers the following services: Remodeling-general, basements, kitchens & bathrooms. Windows. Plumbing. Electrical. Heating & air conditioning. Carpentry. Painting. Drywall. Ceramic tile. Stone. Marble. Furniture repair. Bathtub refinishing. Concrete work. Flooring. Handyman. Roofing.
    Foundations, roofing, limited plumbing and electrical work.

    Contact information

    10912 Oakwood St, Silver Spring, MD 20901

    cmscontractorsmd.com

    Service hours

    Sunday:
    9:00 AM - 7:00 PM
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 7:00 PM