Carpet Bazaar

They were courteous and prompt. The service was delivered as expected. I was especially impressed with the personal attention and fair pricing.

I have used him mainly for installs but he's also done carpet cleaning, repairs, and stretches at some of my clients houses. I cannot say enough about his customer service, attention to detail, and knowledge. He rocks.

Everything is always perfect. I would highly recommend this company.

It was a really bad experience. In retrospect, I would have been better off buying carpet online and picking up day laborers outside Home Depot to install it. I'm pretty sure that's what Carpet Bazaar did, while charging me retail rates. All went smoothly until the install. The shop is cramped but had lots of carpet on display. The owner, Bijan Rashedi, is a fine artist by night and a carpet salesman by day. He was positively charming. He assured me that yes, they do a professional installation job utilizing a carpet stretching machine, not just the manual kick-a-lever bar method amateurs use. (I had done enough research to ask about this explicitly.) He assured me that Carpet Bazaar's installers have worked for him "for twenty plus years" and are benefitted employees, not contractors. I asked him directly about this and trusted his answer. In future, when this is important to me, I will require contractors to provide paper evidence that they pay worker's compensation because, well, people simply lie to customers if they think they can get away with it. Bijan also said that he would come to my house the day of the install if only to check that everything was done to my satisfaction. I should have known then that he was lying, as he apparently doesn't have any help to keep his shop open. I had to call twice and 10 days went by before my installation was scheduled, but I figured hey, he's busy. On install day two men arrived, only one of whom spoke any English whatsoever and introduced himself as the job supervisor. I explained that the bedroom and hallway were ready for them but I was still working on my home office. First, I had to drop my 3 dogs at a family member's house, that I would be right back. On my way home from dropping the dogs, the "supervisor" called to tell me he had moved everything out of my office, that the person in my home did not speak English. I said "huh? I'm 5 minutes from the house, I told you I was coming back" but he insisted he had to go to another job. I persuaded him to stay until I got there, and saw immediately that they were laying the wrong carpet pad down. I immediately called Bijan, reaching him on his cell phone, and he said he had to take another call, he would figure out what was going on and call me right back. He does not call me back. In fact, he ignores the next FIVE calls I place to his cell and store phone over the next 3 hours. Meanwhile, the "supervisor" tells me this is between Bijan and myself, there's nothing he can do, and he leaves. Next I notice that my very expensive bed has been wedged on its side at a torque angle, and the bed skirt is torn. And they are laying the wrong padding on floors they had not bothered to vacuum after removing 15 year old carpet. The dust and dog hair were incredible. Even a broom would have helped. I did the best I could to vacuum myself, and then I get past them to see the back room. The two computer monitors, a printer, phone and more from my desk have been thrown -- and I do mean thrown --in a heap, as if ready for a bonfire. The cables and cords were hopelessly tangled in an angry snarl. Naturally, I try Bijan again. No answer. By now, the incorrect padding is fully down. Some of it atop tufts of old padding stuck to old staples that were never removed. (To this day i feel those lumps when walking in my bare feet.) The "supervisor" returns with a new person, who thankfully does speak English, and promptly leaves, never to be seen again, not even for the final inspection. The new guy tells me he moved to Maryland less than a month ago, and proceeds to work his butt off doing 95% of the entire job alone, not willing to stop even for lunch. When I overhear him talking to Bijan on a cell phone, I demand to talk to Bijan and the guy says to him "why you no willing to talk to your customer?" Why, indeed. I tell Bijan that I paid for memory-foam padding and frankly really need it with my arthritis, that it is on my sales slip and that's not what i'm getting. He proceeds to berate and bully me, saying i am fussing about something unimportant and holding up the entire professional installation. Mind you, the carpet they are to install has not yet arrived on the scene. My house in tatters, desperate to rent the room they are carpeting, I cave. When the carpet arrives half an hour later I have lost so much confidence in Carpet Bazaar that I insist on checking the label to be sure it's what I paid for. It it. The fiasco concluded with an area rug I intended to keep being left out on the back porch where it got rained on, the door to the rentable room left off as "it doesn't fit now", a hallway closet has no padding in it at all despite my pointing it out twice (I think the original plan was to leave the old padding in all the closets, but I caught that and made a stink; somehow they managed to remove the old padding and forget to put the new down). I picked up about a dozen stray staples after they left, any one of which could have sent my dogs to the emergency room if it punctured their paws. They moved most but not all furniture back as promised, and it took days to really get settled again. Not to mention the hour long struggle to untangle computer cords. Bijan sent me an email the next day asking if it was OK to run my credit card for the remaining 50%. He even knew that I fully intended to use a different card to pay the second half, but ran the card without waiting to hear back from me less than 12 hours later. You couldn't pay me to interact with Carpet Bazaar on any level, ever again. No integrity, no professionalism, no desire to make it right when issues arise. BIG FAIL.

Bijal has a great selection of carpets and is very knowledgeable about his products and what will work in your house. We recently carpeted two sets of stairs. We were in a hurry for the first set, he made sure to have the carpet in and scheduled the install. All in all the jobs went well and we are very satisfied.

They were quick to respond to our need a delivered the rugs to us

Bijan at Carpet Bazaar is very good to work with. He came over and looked at our basement and gave us a free estimate. He helped us pick out the carpet and shared his expertise around the color scheme of the room and how it would work with the carpet. His workmen showed up early, but they did the job well and efficiently.

The experience selecting and purchasing the carpet/floors was great. Bijoy, the owner, was super nice and helpful. The only negative was that the installation technicians (which are sub-contractors from a third-party company) were extremely late. They were supposed to show up in the morning and didn't come until early evening, when it was too late to do work. The work took longer than expected us, and the waiting around was an inconvenience. That was the only con. Everything else was great and we love the floors/carpets.

They were very accommodating. I was renovating a house so the place was empty when they installed the carpeting. The only criticism I would have of them is that in one of the rooms they apparently stained a piece of the carpet and they just put a little square to replace it. I brought that to the attention of the installers and they ripped up the carpet in that room and replaced it all. You have to watch them and make sure that they don't take short cuts like that because in a couple of years that would have shown up very clearly.

Process was described as "dustless." It was. Zero mess. Refinished floors look new and match installed floors perfectly. One of the best home maintenance/remodeling experiences I have ever had. Crew arrived on time; made a point of making sure the match was good - painted 3 "swatches" on the sanded floor so I could pick the best match. They moved the heavy furniture items and put them back. Overall highly professional.

Initially, Bijan was wonderful to work with -- he offered suggestions, dropped off carpet samples and in sequencing the work, he suggested that we paint before the carpet was installed. All very helpful. Sadly, the carpet installation was a nightmare and poorly installed. When we complained, Bijan arranged to see it and had an excuse for most of the problems. He acted as if our complaints were because we were too picky. The crew was so careless that there were gaps between the carpet and the wall. The freshly painted walls were so marred that almost the entire area had to be repainted. How someone can make that big a mess is beyond me. Even the painters remarked about the poor quality of installation and marks on the walls. I complained about the carpet and the walls at the time of the installation. Oh well was their attitude. Carpet Bazar paid for the repainting and attempted to rectify the problems. However, they refused to make any other considerations for the poor installation. We decided to wait to write a review to make sure that we weren't being overly critical. I want to be fair. It has been over 6 months since the work was done and I don't feel any better about it. We selected Carpet Bazaar because of the Angie's List recommendation and are now sorry we did. On a happier note, we replaced that carpet with another Angie's List firm, Carpet & Floor Express, Inc., 1488 Rockville Pike, MD, 301.231.7355, and Tony and his crew did a remarkable job! (See separate review for Carpet & Floor Express.)

The installation of the carpet in the room, hallway, and stairs was excellent. The job was completed in the same day (this included the installers cutting the carpet for the stairs, taking it back to the store to have bound, and return to my home to complete the installation). I have never had carpet installed where there wasnt minor damage to baseboard trim, etc...but the installers didn't nick anything. They did a great job.

The Carpet Bazaar owner, Bijan Rashedi, came himself to measure for the carpet and saw the area that needed repair. He said he would charge an extra $75 to repair, patch, and smooth this joining between the old and new slabs. He gave us a verbal price for the job and we agreed on an installation date. His workmen came on 12/2/10 and finished their work late the same day. The workmen left without asking for payment or giving us a receipt; later, that evening, the company called for our credit card information, which we gave, and again asked for a paper receipt. The next day, with proper light, we inspected the room more closely. The carpet was lovely, but we now saw a problem with the area that had needed repair. The carpet had a noticeable bulge in it, running the length of the repair. It was a hump in the middle of the room. The next workday morning we called the Carpet Bazaar and spoke with Mr. Rashedi, who immediately became defensive and irritated at our complaint. He was very unpleasant on the phone. After our insistence that this installation was not acceptable, he agreed to come and inspect himself. He came out a week later, saw the problem and then reluctantly agreed to fix it. He said he would bring a workman to roll back the carpet, inspect the patched area and to fix the repaired area if it was found to be improperly done. A week later, Mr. Rashedi came with a workman. He looked at the carpet and then said he had changed his mind. Now he did not see anything wrong with the carpet, called it an "excellent job," said we had an uneven floor and the bulge was ?not his concern.? He also said that we were ?perfectionists? and he left in a huff, saying that rather than roll back the carpet and repair the problem as we had agreed, he would ?eat the cost.? Again, we requested that he give us a written invoice. He did not. We hired another company, Jose Ramos Carpet Installation, to roll back the carpet and inspect the area and suggest remedial work. Then came a week later, rolled back the carpet, and shook their heads, showing us that the patching had been done without sufficient material and with improper tools, leaving a sloppy job and a rough, bulging area on the floor. They redid the patch, using sufficient material and with proper tools and care. It took 2 hours. Now the result was a smooth floor as originally intended. When they re-installed the carpet, the bulge was gone. We took pictures of the process, before and after, to deduct this repair from the payment. This required going to the credit card company and filing a long complaint. The process to stop the charge took weeks. We found Carpet Bazaar, and in particular Mr. Rashedi?s behavior, totally unprofessional. He refused to accept responsibility for the shoddy work of his installer. He refused to send us an invoice to see the charges on paper. He insulted us as ?perfectionists? rather than take the time and energy to solve the problem that he created. We had to find another installer and redo the repair he charged us for, at our own expense.

Very pleased. Bijon was very helpful in helping choose carpet and rugs. Came out personally to measure and suggest rug alteration. Very pleased.

Hired company to install hardwood flooring in previously carpeted rooms upstairs. Company sent someone to measure and match floor. Floor that was first delivered was not an exact match. The company was extremely interested in making sure that I was satisfied and found a sample, which they went to Baltimore to get, to bring to me. They then ordered and delivered that floor and picked up the other. They did not charge me a restocking fee or change the price. The installation job was beautifully done. I would recommend them withour hesitation!

They were professional on the phone, came over to the house later the same day to measure, and were very helpful in the store. They had a good selection of carpeting that was 'green'. Installation was professional and quick.

My initial contact with the owner was positive, and we scheduled an appointment for stretching the carpet in three of our bedrooms. We later changed the appointment time at the owner's request. The technicians arrived on time and got right to work. I had offered to move things out of the way, and they said they would take care of the moving, but this ended up meaning that they dumped things out of closets and left them dumped when they were done, as well as breaking down some wire shelves that we had to reassemble when they were gone. I would have insisted on clearing things out of the way myself if I'd known they were going to be that careless about our things. They did vacuum most of the debris when they were done, but left several carpet and padding scraps lying around, not to mention a few sharp staples. I discovered while they were working that the fourth bedroom needed stretching as well, and they agreed to do the additional work provided I call the owner to confirm the slightly higher price, which I did. They finished the work in good time, but after they left I found that in one bedroom doorway I could feel half a dozen staples sticking out of the floor. I called the owner and he immediately called the technicians back to take care of the problem, which they did by simply removing all the staples that were sticking up. I had to ask them to re-staple one section of carpet that was no longer affixed to the floor. I also found that in one bedroom there was still a ridge of carpeting remaining, so they brought their equipment back in and quickly stretched that area. I hope that the work will prove to have resolved our problems, but I was not happy with the lack of attention to detail and generally shoddy approach to the job on the part of the technicians.

I was able to get an initial in-home consultation and measurements on the same day that I called. The next day I went to their store to look at samples and to get an estimate. Since they had taken some digital photos of the current flooring, they were able to recommend color ranges and materials. It's a small store, but the selection is huge. Even though there were other customers, Bijan did an excellent job of making me feel like I was the most important one as he patiently provided sample after sample of carpeting and tiles. Pricing was right in the ballpark of what I expected. After ordering, Bijan contacted me several times to provide updates on the order status and gave me ample notice of a minor delay on the installation date while still managing to get the work done at my convenience. On the day of installation, the work team was neat and professional. They provided updates during the process. They double-checked with me before installing the tiles to make sure I would be pleased with the layout. While the initial estimate was for a 2-day job, it was done in one day. The work team did a thorough cleanup. The finished project looked exactly as I had imagined. From start to finish a top-notch professional job.

Michael was very responsive and considerate of my schedule. I had to reschedule several times due to another contractor. On the work-day, he was on-time and did a great job. I will use him again.

I haven't accepted the bid or rejected it. I am getting an estimate from another source before we choose to do anything. I found that they were right around the corner from where I was. The quote was for both the carpeting and the vinyl. I decided against doing the vinyl flooring and am still pursuing the carpeting. Overall, it went very well. The guy was very responsive. He brought samples over and we chatted. I would consider using them in the future.

Sales process was great. We dealt with Bijon, who was an absolute pleasure. They installed the carpet in one day. It was a fabulous experience. We would recommend them to anyone for carpet sales/installation. However, things didn't go as smoothly for the floor installations. We were told it would be a one day process to install the flooring. The workers were several hours late and by the time they got there, it was too late to begin loud work in our building. They came the next day but didn't finish, so finished up the following day. When they left, there were bubbles in the flooring and small gaps against the walls. Someone came to look at it and then they pretty much fixed the problems. Overall we are happy with the floors but wish the installation process was smoother.

went well. I did notice a small piece of wood had been accidentally been chipped off, but otherwise good job.

They were able to give us the estimate and complete the installation in just over a week. We were so impressed with the quick turn around, attention to detail and the overall service. They were very responsive to all calls and questions throughout the process.

Very well. They were extremely helpful in helping to choose quality materials and to find good deals. For instance, the floor we originally selected was higher-priced from the flooring company than expected, so carpet bazaar called a company that provided

They did a great job and are very pleasant people. The price was reasonable.