Aspen Hill Plumbing LLC

I called Aspen Plumbing to describe our need to replace an existing bathroom sink faucet and inquire about their rates. I happened to reach the owner, Dave Glick, who was extremely helpful. (I then sent him a picture of our existing faucet.) He suggested that I might want to purchase the replacement faucet in advance and gave me several websites where I could look for options. Then he gave me a rough estimate of the cost based on the picture I sent, their rates and the likely need to provide a few supplies. He said the schedule was pretty full for the next 2 weeks, but thought he could fit us in if I call him back when I had the new faucet. I did so, and we were scheduled for 2 days later! Only minor concern was that we had to be re-scheduled once. We could have benefitted from earlier notice of the cancellation but it's hard to know when the plumbers knew for sure that they wouldn't be able to make our window, which was 1-3pm. They called around 2:30 to cancel for that day and re-schedule for the following morning. (My husband stayed at home that afternoon and waited until they called. ) But they arrived early the next morning and completed the installation in less time than we expected and used fewer parts, so the bill was almost $30 less than the rough estimate I had been given over the phone. (That price included 5% off from their Angie's list coupon.) The plumber went right to work and even cleaned up the rusty area around the old faucet before installing the new one. So far, everything is working fine and we are happy we called Aspen Plumbing.

Aspen Hill was able to address the problem on a Friday as we were staring at a weekend without hot water. Service was fast and excellent.

Fantastic. They were on time, worked efficiently and were happy to explain things as they went along. I tacked on an extra job which they were happy to do. Reasonable rates, too. If you can, ask for Tom- super pleasant, professional and knowledgable.

It took a little longer then expected. However, it was because they were cutting custom piping in order to put the new heater in back corner of my utility closest so I could maximize the space and better access my crawl space. Completely worth the wait.

Technicians they sent over were great. They were open to answer questions and did good work. I like how they do their pricing, I think it was pretty fair. Some of the other companies here in DC (and on Angie's List) are absolute vultures. I'll be using them Aspen Hill again.

Contractor was on time, finished the work early and cleaned up. The final price was the price quoted.

It went well, things were quick efficient, they were responsive to my requests to change schedules, as well as follow up and payment. Had them replace my boiler recently and they were by far the cheapest option. Also same responsive service then.

Arrived on-time, at house for about 30 min, only charged for that amount of time. Took a few minutes to look at another fixture in the house and just wrapped it into the amount of time charged.

|Overall great experience and reasonably priced for the area. Prior owner did a poor (and dangerous) job installing the water heater and it needed a bit of work to bring it up to code. The temperature control had also gone bad and needed to be replaced. I would highly recommend and I will definitely be using them again.

Great. By far cheapest option, explained why, responsive and timely. Already calling them about something else.

Everything went well. The plumber was professional. The only reason I can't give him an A is because he didn't clean up or offer to clean up the work space before he left. I believe you should leave a space as close to the way you found it as you can.

Would definitely use Aspen Hill again. The scheduling service was great and the plumber arrived exactly on time at the start of the 2-hr window. He was helpful at explaining the problem and the cost/time/value of the repair options. I was very impressed that he recommended not pursuing an unnecessary pipe repair, as the cost relative to the return didn't seem worth it; definitely increased my trust in this company offering honest work and not with an 'up-sell' agenda.

Contacted Aspen Hill Plumbing after finding them on Angies List with a glowing A rating. They called back within the hour, stating they had someone in the area and they could come by that day...a surprise for me as I expected, due to the holiday, that I might have to wait a day or 2. Their plumber (Richard) found the clog, did some much needed snaking to clear additional debris, and I was back to doing dishes by late afternoon. Highly recommend this business !

Very helpful preliminary phone conversation. I was able to photograph the insides and email it to them so that they could bring the correct unit. They were early, fast and did a great job. Checked out some problems from a previous plumber and corrected them. I would surely call them again.

The plumber arrived on time and did at good job at a reasonable price. This seems to be a small family run company.

I called for appointment. We discussed issues with my old toilet and a price estimate for work that might need to be done. Also determined whether I could provide my own new toilet, and I was given detailed advice as to the best toilet brands to consider based on my requirements - i.e. size limitation, height, performance, cost, and they also recommended a few plumbing supply stores. I selected and purchased my own toilet and had it waiting at the house for the plumber to install. Service man was on time, checked out all my concerns, replaced the toilet and took the old one away. He was knowledgeable, neat, efficient, quick. Cost was extremely reasonable, less than I had anticipated. I was concerned about potentially extensive repairs because of a leak, and was told I did not need to do anything more than replace the toilet with a new seal. I will definitely use them again.

I called Aspen Hill plumber and the office manager to take a look at pictures and issues that we potentially needed fixed. He scheduled a plumber time with me and was extremely prompt in his emails. They were very prompt--even though they gave me a window of 8-9, the plumber was here shortly after 8. The plumber, a very friendly guy, took a look and began to drain the water in the water heater. However, we reached a snag--to fully drain it he had to shut off the condo water supply. Obviously, we could not do that on such short notice but the plumber was really nice and friendly and worked with me to try finding solutions. He went to go get a different tool and told me he would be right back, not gone long at all--but it ended up being 30 minutes. This is fine with me, but I don't think he realized that I didn't live there so I needed to get back to work. I was able to leave a voicemail on their main line and they linked up with the plumber right when he got back. He was back and gave me his honest opinion and we decided we would not make the repairs. I told him I would still pay him for his time, and he wrote me up for their usual $100/hour first hour fee and 50 every half hour after. He felt bad for charging me for no work done, so I was baffled why they would still charge $150 when 30 of it was spent driving to locate a tool that I had no idea would take a $50 fee to drive out and locate something that in the end we wouldn't use anyway. I really liked the guy, and appreciate his honesty, but just wish there was fairer pricing in this specific situation.

They arrived on time and completed the work in the amount of time they estimated. The cost came out to be less than they had quoted me over the phone. The plumber that came out did the work efficiently working in an uncomfortably hot day (I only had a fan in the kitchens) in very confined spaces. I was very impressed with their professionalism and their eagerness to problem solve.

Aspen Hill Plumbing LLC Installed water line to fridge

It went very well. Rich was professional, worked fast, and explained things as he went. The price was great. He was also just a nice guy.

We had a carbon monoxide emergency and the gas company tagged our hot water heater because the counter was registering by the flue piping. I contacted them because they had good ratings and were familiar with old houses in the area. He asked for photos so he could see the situation. When Dave, the owner saw how long we had been without hot water and that the gas company had tagged the heater, he found room in his schedule to get someone out there. They were professional, kept in contact which I really appreciated and did a great job.

The service provided by Aspen Hill plumbing was great! I purchased the water heater on my own. Rich and Nick arrived at our home on time, and were very friendly and professional. They removed the old water heater and installed a new water heater and expansion tank. They also replaced a water valve on the supply line in the bathroom. Nick gave us a tutorial on how to do this properly as he installed it. Overall, great experience!

We had a severe water leak on the Sunday evening when our water heater sprang a leak. I called Aspen Hill Plumbing at 08:00am on Monday morning, as soon as they opened, to ask them if they could come round and replace the unit. They said they were fully booked until 2pm but would have a technician around in the afternoon. However 15 minutes later I had a call back to say that their first job of the day had been cancelled and a technician would be with me around 09:30am with a new boiler to install. The plumber arrived promptly at 09:30am with an assistant and a new water heater. They drained, removed and took away the old unit and fitted a new water heater and expansion tank and all was done by 10:30-11am. The service was excellent and all the people I dealt with, from taking my phone call through to the plumber and his assistant were very pleasant, friendly and professional. I will definitely use them again and highly recommend them and their work.

I called Aspen Hill plumbing because there was water in my furnace room. In 30 seconds or less he told that it wasn't the hot water tank. I had a bathroom painted and the painter had removed the back of the toilet tank and had not come back to put it back. Aspen Plumbing charged me $50.00 to put the tank back. He was finished before I had completed writing the check. He was in my house less than 5 minutes. The service call was $50.00 so it cost me $100.00 to have the tank put on. I feel that they took advantage of me. I chose them because of reviews on Angie's list, but I will never use them again.

Richard was everything you hope for in a service agent: He did a great job very quickly, in a friendly and professional way, and didn't mind putting in a little extra effort to make everything right.