495 Garage Door

Late, high price, no receipt. Appointment was 12-4, didn't show until after 530PM. Charged $750 to replace two garage door springs-not sure both were needed (includes 1 year warrantee), tried to talk me into $850 for 3 year warrantee and better springs. Hard to understand technician. Confusion over how to pay, tech said office would call, then called back and said he had to do it. Had to repeat credit card info 8 times until he got it right, had to repeat spelling of my name multiple times-need better system. Charged 3% for credit card use. Card charged promptly, never got a receipt from the company.

BEWARE: American Home Shield sent this company to my home to address an issue with my garage door. The technician told me that one of my issues was that the garage door opener needed to be replaced, was at the end of its life,, and was a safety concern. They said that they would call AHS to see what was covered under my plan. Later, he told me that AHS said that nothing was covered and that I would have to pay for everything out of pocket. I asked him why and he said that they would send me a report. A few days later I called AHS after receiving nothing and they told me that the technician never called to give a diagnostic or seek pre-authorization, but that all electrical components, to include my garage door opener, were covered under my plan. So, the technician lied about calling and lied about what needed to be repaired. When I told AHS what occurred, they reached out to the company, who then told AHS that I voluntarily asked for an updated garage door opener and that nothing was wrong with my existing one. This was absolutely a lie. I would not voluntarily spend $750 for something that I did not need. SCAMMERS. Equally, if they had actually called AHS the garage door opener was in fact covered under my plan, so why scam the customer out of my money for something that you would have been paid for anyways? That also makes it interesting why he asked for cash as his preferred method of payment, which I am glad that I did not do.

I had a service call through a home warranty. First of all, the appontment time was change last minute and a guy finally showed up around 4pm. Second, my garage door opener was not working properly. When the service tech showed up he didn't do anything, he just push a button on my opener and pushed it again then asked me to pay my co-pay $75. I thought he fixed the issue, but he didn't. Without telling me what's wrong with my garage door opener he tried to sell me a $350 tune up package for my perfectly working door. I wanted him to fix the opener but he was completely ignoring what I said. After that I asked about if my opener is fixed, he said no, my opener is too old and need to be replaced. MY OPENER IS NOT OLD, and the purpose of the service call was to have him to fix the opener. At least open the door opener and do a diagonosis. He didn't even bother to check it or use a ladder to see what's going wrong. He also tried to sell me an opener for $1000. The technician stayed for 10 minutes and spent 9 minutes trying to sell me extra "services" that could cost around $1000. So I paid $75 co-pay through my warranty and nothing was being done. This company is shady and scam and I am going to work with my warranty company to get this refunded. The terrible sloppy technician's name is Issac per dispatch's email. Update:2 days after they didn't do anything but charged me $75 co-pay. I did a youtube research and I fixed the issue by myself! It costed me $6 and a run to Walmart, so the issue was the garage door antena opener's receiver need to be extended so I extended the electrical wire of the signal receiver and I diagnosed the issue with a few minutes of research on youtube. Now my garage door is working perfectly and do not need to be replaced. 495 Tech Issac did not even care to diagnose my garage door but insisted on selling me "packages" and replacing my garage door for opener for $1000. That tells me what kind of shady company they have. AVOID THIS COMPANY. IAM ALSO OPENING A CASE WITH THE BBB.

The chain drive on my opener seemed to fail. Called them on Friday and scheduled repair for Sunday. Samir showed up on time, diagnosed the problem quickly, gave me the cost and went to work. He did a great job and made sure everything was in tip top shape before he left. I highly recommend this company for their quick scheduling, job completeness, and reliability.

The tech was on time and professiknal

Anthony was very courteous and helpful. Answered any questions that I had. Replaced my keypad and didn’t leave until I was satisfied with my repair. I would use them again and I’ve already referred them to my sister if she ever needs service to her garage.

Excellent customer service! This was from everyone I spoke with at 495! This started with the estimate to call center and the representative that called me back so quickly! I am impressed with the service I received! The company showed they value my business! That's important to me!

Great. Eli was knowledgeable, courteous and very professional.

The Service Tech did an excellent job fixing it!

We contacted 495 Garage Door Company for the service for our garage doors. Their Tech, "Hollis" did a great job. We are very happy with their professional work, customer service and very reasonable pricings. We will share our experience with our family, friends & the neighborhood. Thank you.

Please, never use this company. Save your money! We have a home warranty with Old Republic. Regrettably, they sent us 495 Garage Door Inc. when our garage door stopped working. This is truly the worst company I have dealt with in my entire life, and I am 50! The customer service reps are extremely rude and useless. We had an issue with the garage door not closing and the door opener light not working. The technician came to our home, stated one of the door sensors is not working and the light socket needs to be replaced. He went to his truck, pulled out an old sensor, and replaced ours with an old sensor! These sensors only cost $5 new, but no, he replaced it with the old one. He then stated he doesn't have any light sockets in the truck, so another technician will come out and replace the socket tomorrow. He did, however take a check for $75, for a five minute job and used part. A couple of days passed and no one came. I called them and inquired when someone could come and finish the job. They stated the technician would call. Of course, no one called. I then placed another 4 phone calls over then next two weeks, all of which ended with a rude customer service agent stating "the technician will call", which never happened. After so much time wasted on this issue, I called Old Republic, our home warranty provider to get some type of resolution. They contacted 495 Garage Door Inc. who stated: We replace the light socket as a courtesy to our customers and we decided not to replace theirs. First of all, that's discrimination, plain and simple. Second, the technician did not state that when he was at our home. He clearly stated to me and my husband that a technician would be coming the next day to change the socket. Third, during 5 different phone calls, not one person made that statement. Not one of reps stated no one was coming. Quite the contrary, they stated the technician would contact us to arrange a time to come finish the job. Fourth, even if they do it as a courtesy, the technician made a commitment on behalf of the company. The company is required to honor their commitment. Done waste your time, energy and money on this company. They are rude, extremely unprofessional and discriminatory. They never keep their commitments but are very quick to take your money.

Outstanding; Randy worked efficiently in 30 degree temperatures and had a smile all through the process. It took the same time that the previous installation at the home took and I wish I had done all the work when they repaired the right side garage door. Use this firm.

Everything went well. Called early in the morning for a free estimate and the garage door was fixed by 7pm! Roman was the best!

Repair accomplished quickly and professionally. Roman showed how to fix it myself next time. Thank you!

Patrick Smith arrived exactly on time, was polite and professional and completed the work in a timely manner - all on Christmas Eve Day and a very last minute call for service.

The technician was very professional the did excellent work. I would definitely recommend them to anyone.

Great experience throughout the estimate process. We have not ordered a door replacement yet - 495 Garage Door company is on top of our list for their professionalism and support.

Hollis from 495 Garage Door saved me today! My car was stuck inside my detached garage and I knew I would be stranded at home until I could find a way back into my garage. Hollis arrived within 2 hours of me calling 495 Garage Door, was extremely kind and helpful, the repair was reasonably priced, I can't recommend this company highly enough!

The staff was very professional, considerate and knowledgeable. They did not have me wait all day for an appointment and kept me in the loop for when the technician would arrive. Roman Davis was our repair tech and he was professional, on time and knowledgeable about what needed to be repaired. Pricing was also very reasonable as well. I would strongly recommend 495 Garage Door

great work and great price. good communication.

Randy, the represenative was very professional. Randy explained in detail what the problem was and what it would cost to repair it. The repair didn't take long. The springs over the gagage was broken. Randy informed me that there was a 1 year warranty on work done. I would use them again. Infact this is my second time useing this company.

Hollis did a great job with fixing my garage door. It was a simple fix but he went above and beyond to make sure everything was working properly. I was pleased with his workmanship. He was courteous, friendly and easy to talk to.

Technician was timely, friendly, and professional. Repair was completed in less than 30 minutes.

My garage door was not working and I needed to get it fixed quickly. 495 Garage Door was one of the few companies that agreed to send a technician to my house the same day. Mr. Roman came at the appointed time and it only took him one look to tell me that I had a broken spring. He gave me the price to get it fixed and when I agreed, he had it done in 15 min. I asked him to check and see if I needed new rollers and a tune up, but he told me that everything was in good shape. I was very happy to see that he did not try to upsell me something that I did not need. Mr. Roman was very professional and did a great job. I highly recommend him and 495 Garage Door. I will definitely use them again when needed.

The service was prompt and the company provided updates on the ETA to our house. The repairs were performed efficiently and accurately.