About us
Business highlights
35 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Warranties
YesEmergency Services
YesAccepted payment methods
Reviews
4.820 Reviews
Showing 1-20 of 20 reviews
Kay S.
05/2019
computer repair
+ -1 moreI'm completely happy with the work MacMedics did for me. They did with repair within 48 hours, kept me up to date with every step via emails, and finally, used their resources to get the repair covered so that it cost me nothing! 100% happy!
Description of Work: Screen Repair on 2015 MacBook Pro
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Yes, I recommend this pro
Jan K.
05/2019
computer repair, computer sales
+ 0 moreLast fall I took my "vintage" MacBook Air in for a diagnosis when it seemed to be dying. The cost of bringing it back to life would have been almost as much as purchasing a newly refurbished MacBook Pro that Mac Medics had for sale. I trusted these guys based on their stellar reviews and the fact that their computers come with a 1 year warrantee. My Mac has performed flawlessly! Now, months later, I had a problem with the charger failing to charge. It turns out that it, too, was covered in the warrantee. The guys at Mac Medics are friendly, professional, and brilliant!
Description of Work: Test/replace MacBook Pro charger
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Yes, I recommend this pro
Mitchell Y.
11/2018
computer repair
+ -1 morePerfect. The computer runs super fast.
Description of Work: Installed a new hard drive and backed up my files
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Yes, I recommend this pro
Julie H.
11/2018
phone repair
+ -1 moreI took my phone to MacMedics to get the battery replaced, I had taken it somewhere else and they told me I would need to be prepared to leave it for 2-3 days. At MacMedics, they asked to keep it for 2 hours, which was wonderful news! I think the repair only took about 30 minutes, which was even better! I would definitely go back to MacMedics. They are great!
Description of Work: I needed my phone battery replaced
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Yes, I recommend this pro
Lou C.
03/2018
computer repair
+ -1 moreService with a smile! My 13 year old dropped our family MacBook Air in such a way as to destroy the monitor in the wee hours of the morning on Saturday. We dropped it off to MacMedics by lunchtime, and have it back now, before supper on Tuesday. These folks couldn't be nicer or easier to do business with. They have treated us like family for over 25 years, and we couldn't be happier!
Description of Work: Replace a broken monitor on a laptop.
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Yes, I recommend this pro
$700
Brian S.
02/2018
computer repair
+ -1 moreThey provided information as to what services were available and what parts I needed to order. They allowed parts to be sent directly to them. They performed the work quickly and efficiently. When I arrived to pick up the iMac they powered it up to show me it was functional and that the drives were installed. Much easier that going to the Columbia Mall Apple store or BestBuy Geek Squad!
Description of Work: I needed to replace the SSD and HDD in my iMac.
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Yes, I recommend this pro
$199
JON H.
06/2017
computer repair
+ -1 moreAs promised.
Description of Work: They installed Malwarebytes, removed malware, rebuilt Spotlight index, updated OS andFlash, then conducted tests.
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Yes, I recommend this pro
$99
Janet S.
09/2015
computer repair
+ -1 more.
Description of Work: .
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Yes, I recommend this pro
Scott L.
05/2015
computer repair
+ -1 moreOn 5/13/15 while visiting a youtube music site updating my music playlist, my MAC computer was infected with a scamming virus claiming to be from Safari with a phone number to call to fix the virus. I shut down my computer and called MacMedic (whom I purchased the computer from almost 4 years ago). MacMedic told me not to call the phone number on the screen as it was bogus and to bring my computer in to the shop. When I brought the computer by, two of the employees immediately started working on the problem and were able to eventually delete the virus. When I asked how much I owed for their services, they said nothing, as I purchased it from them.
Description of Work: Deleted virus from my computer.
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Yes, I recommend this pro
Charles B.
04/2015
computer repair
+ -1 moreunknown
Description of Work: Tested Magsafe & provided a new replacement
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Yes, I recommend this pro
$80
Michael M.
02/2015
computer repair
+ -1 moreThe keyboard was replaced with a used replacement keyboard that was in stock. The replacement keyboard was "scuffy" in appearance. I was told they tried to clean it up but without success. When I got home, I applied an Apple cleaner product to an Apple cleaning cloth and it cleaned up like new! I am surprised the Mac Medics folks didn't do this themselves, thus the "B" rating for quality of work. The keyboard works fine. I was very pleased with how quickly they performed the work.
Description of Work: I had a keyboard replaced on a 2007 MacBook Pro.
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Yes, I recommend this pro
$206
Margaret P.
06/2014
computer repair
+ -1 moreIt went fine. It took them a few days to fix because it had coffee spilled on it. They were very quick and the price was fair. I would tell friends and family that they will do a professional job and it would cost about half the price of Apple.
Description of Work: They repaired my apple computer.
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Yes, I recommend this pro
$450
Janette P.
04/2014
computer repair
+ -1 moreUnfortunately, my issue was an internal flash drive malfunction beyond the ability even of the geniuses at MacMedics. After checking my computer for about a half hour, the tech informed me that my data might be retrievable in a "clean lab" - where the uber-geniuses wear ty-vec suites and dust is mechanically sucked out of the air before it touches anything. He gave me contact info. for that + paperwork about backing up my files in the future. I felt like these folks really knew what they were doing and tried their best to resolve my problem.
Description of Work: After my still-under-warrenty Mac AirBook crashed, An Annapolis Apple store genius sent me to the Mac Medics to see about any chance of retrieving data. The tech ran diagnostics.
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Yes, I recommend this pro
Josef K.
04/2014
computer repair
+ -1 moreFirst of all, I have three things to say: "use them", "use them", "use them". Initially I spoke w. their technician, Chris over the phone, who encouraged me to use their in house lab services, costing $199. After having my computer fixed, I bought additional memory, by my request for $85. One thing that was re-assuring was Chris's people skills. He assured me that they will find some solution and that they could take care of the problem. During the repair process, Chris stayed in touch and told me his game plan, this wasn't a simple fix; especially since another company wasn't successful in resolving my problem. Side note: after having my problem fixed - A college kid came in disheartened, having her hard drive quit. Watching Chris at work, reassuring by giving her a plan of action and a worst case scenario - you could see the change of this clients demeanor, to that of calm in a matter of seconds. I have no doubt that he had another happy client. Thanks again!!
Description of Work: My macbook proforma 2009 stopped working w. my quicken. I went to an online quicken specialist, supposedly, and after 5 hours of working on my computer, couldnt fix the issue. I remember a company that I used 20 years ago, and called to see if they were still around - they were. When I brought my computer to them, after a day of working on my computer, like they said, they had the problem fixed
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Yes, I recommend this pro
$285
Roy E.
09/2013
computer repair
+ -1 moreSee above
Description of Work: I took my 5 year old iMac there because it had slowed down to a crawl. They installed more RAM (I purchased elsewhere) and wiped my iMac clean. Then they installed OS 10.8 and sent my on my way. My iMac is back to its old self. I can probably get 2 more years out of it. The guys were very nice and helpful. I had to call after I got home because I had trouble restoring my data and they were super nice on the phone.
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Yes, I recommend this pro
$49
Maureen V. M.
06/2012
computer repair, computer sales
+ 0 moreFrom time to time, I call with a service question. Everyone I speak to is polite and very helpful. THEY SPEAK ENGLISH, not just COMPUTER-ESE!
Description of Work: The first time I called them was about a year ago. They said I had to bring the computer in, so I drove it from my office in Columbia to their location. Immediately, they saw the problem. It was time to purchase a new model. They recommended several and I agreed to get the Mac Mini, which has been excellent.
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Yes, I recommend this pro
$999
Steven Y.
04/2012
computer repair
+ -1 moreI have been using them for more than 20 years, and they are exceptional in all respects. They communicated well about the problems and availability of parts, and they finished the work a day early. Furthermore, the price was fair.
Description of Work: They repaired my computer.
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Yes, I recommend this pro
$300
Fred G.
02/2012
computer repair
+ -1 moreI added a Seagate external hard drive to my iMAC and by accident loaded some Windows based software onto my Apple computer. The end result was that I was unable to start my computer. I called several Computer Tech company's to help me and it was going to cost several hundred dollars to fix the problem and would take several days. Bad news, I needed the computer running immediately and paying several hundred dollars was not a good thing. I decided to look for a local company that specialized in Apple computers and found MAC MEDICS. I called them and explained the issue and the tech person thought he knew how to fix the problem. He walked me through several steps over the telephone but could not get the computer to work. Unfortunately that meant I would have to bring the computer in. I got to the store later that day and the technician who helped me on the phone came out to take a look at the computer. Fortunately it was an easy fix and he got the computer running correctly. He explained that this was a common problem that he has seen from customers. How much did he charge me, $0.00! Wow what a company! I will definitely use MAC MEDICS in the future. In fact I purchased from them an inexpensive service plan for this computer.
Description of Work: The technician basically reset the computer which reloaded the Apple software.
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Yes, I recommend this pro
Deb G.
10/2011
computer repair, computer sales
+ 0 moreOn top of everything, they are rude. Even the receptionist, Tinika, was obnoxious from the second we walked in the door. No smiles, no "thank you for your business"... just give me the iPad and get out.
Description of Work: Oh my gosh, do NOT trust these people! I took my daughter's iPad in to have the screen repaired because their website says they are Apple Certified Techs. They inspected it and told me they could do it for their advertised price of $199. When they gave it back to me, the glass was not on correctly and it broke again. I took it back and they couldn't deny the shoddy work, so they agreed to do it again. The president of the company, Dana Stibolt, called me and said, "I have a policy to back up my work, but I am not going to uphold it because I can't properly fix this. I'll give you your money back or replace the glass again, but the glass is going to break. You cannot bring it back to me when it does." When I pressed him for more information, he told me his tech had tried to bend the back case to get the glass in." And by the way, we're not really certified to repair iPads anyway." Meanwhile, because of their deceptive advertising, they voided the Apple warranty. What a sham! Then he told me I should call my credit card company and see if they'll replace the iPad under their consumer protection warranty. I did have another warranty through Squaretrade but he voided that one as well! He told me to send it to them anyway and see what happens. I told him that was dishonest and I wasn't comfortable doing it. He told me I shouldn't worry about it, we could probably get away with it. So, I asked him if he is bonded and insured, and if so, would he file a claim on his insurance because he rendered my iPad out of warranty. He said, "How dare you even suggest that to me!" These are NOT honorable people and I would NOT recommend them for any kind of work.
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$204.94
Response from Mac Medics
Steve J.
03/2011
computer repair
+ -1 moreIn addition to doing an excellent job, the owner, Dana Stibolt, spent a lot of time with me on the phone explaining my options. He worked me in that very day, and completed the work in less than two hours. I was very impressed. Although it was quite a drive from where I live, I would go there again should my iMac need service again.
Description of Work: They replaced the hard drive in my iMac.
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Yes, I recommend this pro
$250
Contact information
547 Benfield Rd., Severna park, MD 21146
http://www.macmedics.com/baltimore.htmService hours
Monday:
8:30 AM - 6:00 PMTuesday:
8:30 AM - 5:00 PMWednesday:
8:30 AM - 5:00 PMThursday:
8:30 AM - 5:00 PMFriday:
8:30 AM - 5:00 PMLicensing
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Computer Repair,
Computer Sales,
Phone Repair,
Computer Training
FAQ
Mac Medics is currently rated 4.8 overall out of 5.
Monday: 8:30 AM - 6:00 PM
Tuesday: 8:30 AM - 5:00 PM
Wednesday: 8:30 AM - 5:00 PM
Thursday: 8:30 AM - 5:00 PM
Friday: 8:30 AM - 5:00 PM
Mac Medics accepts the following forms of payment: American Express,Discover,MasterCard,Visa
No, Mac Medics does not offer free project estimates.
Yes, Mac Medics offers eco-friendly accreditations.
No, Mac Medics does not offer a senior discount.
Yes, Mac Medics offers emergency services.
Yes, Mac Medics offers warranties.
Mac Medics offers the following services: MacMedics is an Apple Authorized Service Provider and Apple Authorized Value Added Reseller. We offer both in and out of warranty Apple Macintosh repairs. We are most famous for our award-winning on-site service and consulting.
Contact information
547 Benfield Rd., Severna park, MD 21146
http://www.macmedics.com/baltimore.htmService hours
Monday:
8:30 AM - 6:00 PMTuesday:
8:30 AM - 5:00 PMWednesday:
8:30 AM - 5:00 PMThursday:
8:30 AM - 5:00 PMFriday:
8:30 AM - 5:00 PM