Tru Integrity, LLC

landscaper, well, basement waterproofer,

About us

We take great pride in our experience, expertise, quality and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety and quality, regardless of how large or small the job.

Business highlights

14 years of trusted experience
Emergency Services Offered
Veteran Owned & Operated

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

CreditCard

Reviews

4.986 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
97%
4
3%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.9
responsiveness
5.0
Showing 26-50 of 86 reviews

Claire R.
06/2018
5.0
Seldom if ever, have we had a company come into our home that has done the exploratory work that Tru Integrity did. The employees are pleasant, efficient and did a terrific job under quite difficult circumstances. Interestingly, they were the lowest bidder. We believe that their name - Tru Integrity - speaks for itself. We are quite grateful that they were able to solve our problem and we would not hesitate to recommend them. Thank you Mr. Matthews.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
4.5

Yes, I recommend this pro
$5,389

Renae P.
06/2018
5.0
Very nice guy, friendly, personable and explained everything to me.

Rating CategoryRating out of 5
quality
4.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Ryan O.
06/2018
5.0
Great experience. Guys did a very thorough job. We had bad flooding issues and after they installed sump pump we haven't seen an ounce of water since.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$9,100

Joseph B.
06/2018
5.0
I recommend TRU ENTEGRITY for basement projects. Mr. Matthews went above and beyond to make this project beneficial. I would rate him six stars if I could.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

M D.
05/2018
5.0
No Comments

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$500

Nicholas S.
05/2018
5.0
After our recent week of rain we had a leak in our basement that we eventually found out was caused by bad fittings on the pipe coming out of one of our sump pumps. We hired Tru Integrity, LLC and they were able to diagnose and fix the problem quickly. They were very responsive and very quick to provide an estimate and schedule a time to complete the work. We had a couple companies take a look at the issue and Tru Integrity, LLC was the only one to even consider that it was a smaller issue and recommend a least invasive option. Highly recommend!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$530

Ethel J.
05/2018
5.0
I was very impressed with the service and Mr. Matthews professional demeanor, job knowledge of my situation. He approached the job with the determination to satisfy me the customer. I want to thank him and God Bless. I would definitely recommend him to others for a job well done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

amy j.
05/2018
5.0
they came quickley during the storm

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jerry M.
05/2018
5.0
Wendell was very professional, courteous, thorough and easy to work with. He gave me the right solution for my situation and also some recommendations on how to improve a 2nd sump pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jennifer B.
05/2018
5.0
Mr. Matthews is very knowledgeable and efficient. He tested all components of sump pump system and determined our battery was almost dead. Had new one on truck and replaced. Very professional. Will refer to friends and family.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

steve d.
05/2018
5.0
He is friendly, courteous, professional, reasonable, very knowledgeable... GREAT. They are our #1 Sump Pump go to company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Cassandra G.
05/2018
5.0
This company did Waterproof in my basement and I am very happy with their work. The owner of the company personally came to provide an estimate and I thought this was great because to me this was a guarantee on the quality of the work provided. The workers took great care to protect my furniture and other items from dust and breakage. The workers were polite and did the work quick and efficient, they did not waste my time. The drainage system, sunk pump and window well changes were all aesthetically pleasing. The workers did an excellent clean up as well. My review for Truintegrity LLC is FIVE STAR. This is a honest company and it was great to have honest services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Eric K.
04/2018
5.0
Wendell is the real deal. It has been truly a great experience working with him. Top notch customer service and an overall great guy who shows care and detail to his work. I have absolutely nothing negative to say about Tru Integrity. The perimeter drain tile system he installed looks fantastic and his crew is hardworking and respectful. Wendell and I are currently discussing other projects that need to be done, and he is also coming back to extend the drain tile system as promised due to inability to access the area near my HVAC unit when we first began the project. HomeAdvisor customers, look no further than Tru Intergrity as this companies name applies wholeheartedly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$5,000

Vic M.
04/2018
5.0
Wendell Mathews the owner came out looked over the job and gave me a fantastic price. We agreed and he went straight to work and completed the job in no time. The job he did was fantastic and the concrete wall looks brand new. I would hire TruIntegrity again with no hesitation. Thank you Home Advisor for the referral and thank you Mr. Mathew for a great job, well done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Michael D.
04/2018
5.0
Mr. Matthews works promptly and professionally. He even spreads concrete while dressed in a crisp shirt and snappy hat. He is also creative and willing to put in the extra effort to make sure the problem is fixed and fixed properly. His first strategy for repairing our leak involved extensive work outside the house. When that didn't work, he returned quickly to create an impenetrable seal from the inside. He's top-notch. Hire him.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Brian F.
03/2018
5.0
Very professional and informative.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Elly Y.
03/2018
5.0
Expertly repaired water intrusion and cracks in retaining walls on outside basement stairway, complete with parging of all. Removed and re-poured new concrete on front step and in rear at top of basement stairwell. Wendell recommended a water proofing procedure (V-grooved and Epoxy). This was completed in one day as promised. Tru Integrity truly exceeded my expectations with a very thorough and professional job. I would highly recommend them for there honesty and customer service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,920

Patricia P.
03/2018
5.0
highly reccomend, go out of their way, and they tell you of other problems without pressure, great

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$900

Robert C.
02/2018
5.0
Turned out my sump pump was fine. No service was required or provided. Wendell did not charge me one cent.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Janet I.
02/2018
5.0
Wendell was right on time and very professional. He repaired my sump pump and communicated what the problem was and how he was going to fix the problem and his fee was very reasonable. He lived up to the name of his business! I have already recommended him to others.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$120

valda j.
02/2018
5.0
Very professional and efficient. I was explained what was being done and told the cost. After the service was completed I was shown several problems that need to be taken care of. I will use this company again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,200

Devin M.
02/2018
5.0
Great service. Came out in a matter of hours and replaced the broken sump pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Shantice K.
02/2018
5.0
Yes, I had water everywhere and he didn't charge any up front fees. Cleared all the water up and was very nice and professional. I would surely call him again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Martel M.
02/2018
5.0
This started out as an estimate because I had other appointments but after he found the issue, he was very thorough to make sure no other issues existed before he came to this conclusion. He was very efficient, the tools and parts that were used were of great quality. He didn't cut corners, the pricing was phenomenal and it did not take long to complete the job. It was done on my lunch break. On top of that, his service came with a seven year warranty. Their is no way you van lose there. I would recommend him got anyone and I already sent his information to a few people. Best money I spent since becoming a home owner 12/21/16.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Contact information

7711 East Classic Ct, Severn, MD 21144

http://truintegrityllc.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 6:00 PM
Sunday:
8:00 AM - 6:00 PM

Licensing

Insured

Licensed*

Trade License Number
103671
Trade License Locale
MD
Trade License Expiration
11/21/2025
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

landscaper,
well,
basement waterproofer,
concrete repair contractor,
hardscaper,
egress window installer

FAQ

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 6:00 PM

Sunday: 8:00 AM - 6:00 PM

Tru Integrity, LLC accepts the following forms of payment: CreditCard
Yes, Tru Integrity, LLC offers free project estimates.
No, Tru Integrity, LLC does not offer eco-friendly accreditations.
No, Tru Integrity, LLC does not offer a senior discount.
Yes, Tru Integrity, LLC offers emergency services.
Yes, Tru Integrity, LLC offers warranties.

Contact information

7711 East Classic Ct, Severn, MD 21144

http://truintegrityllc.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 6:00 PM
Sunday:
8:00 AM - 6:00 PM