Rocky HVAC

On Wednesday, 08/28/2024, I used the Angi app because my AC unit was not coming on and had a red light and I had suspected a compressor. Rocky HVAC came to inspect the AC unit. They told me that it had a leak and that they would fix the leak and then add freon for a total of $1,150.00, including a diagnostic fee of $75.00, which I paid same day (08/28/2024). The next day (Thursday, 08/29/2024) I called the provider and asked them to go ahead and repair the unit. They later called me and said that they had fixed it and requested payment. I paid the requested amount of 1,075.00 upon they claim of repairs, but then just a few hours later, my tenant called me that the unit was not working, and that the property was very hot. I called back Rocky HVAC on Friday, 08/30/2024 and explained to them that the unit was not working. They said that they would call me back and after waiting for several hours without getting a call back, I called again and this time they said that they will send someone back to the property. Rocky HVAC finally came the next day (Saturday, 08/31/2024) and upon looking at the unit, they told my tenant that the unit needs to be replaced. When I go to the property, my tenant relayed the information to me, so I called Rocky HVAC and asked why I was not told from the storm art that fixing a freon leak was never an option, but rather replacing the entire unit. They claimed that they had said so but it is extremely disingenuous because if they had ever mentioned that I needed a new unit, I would not have wasted time and money to fix something else. I asked them for a refund of $1,150.00, but they are instead telling me that they would rather credit me $500.00 towards a new unit.

Top notched service and the techs were very professional and knew exactly what they were doing. The owner came out after it was completed which was a nice touch and I felt valued. Last but not least Greg was holding my hand every step of the way. Overall this company headed up by Rocky is the TRUTH!!! No gimmicks, just extraordinary service! Give them a shot, you’ll be glad you did!!!! 👍🏾

When my AC broke in the middle of the heat wave, Rocky HVAC was able to get me on the schedule the same day! My salesperson, Greg, was very knowledgeable and professional and took the time to explain the issues with my system. My unit was repaired promptly, with fair prices and top notch customer service. I would highly recommend them to anyone in need of HVAC or heating system repairs!

Closed the deal on Friday, the next morning 5 guys including the owner Rocky were on site. They removed the old condenser and the entire oil heating system. Then installed the new condenser / heat pump outside and the air handling system inside including an air purification system. The crew was friendly and professional. They completed the entire removal, install and clean up without a problem. My wife and I could not be happier with the results. Thanks to Rocky and his team and to Greg Kim the sales rep who's impressive knowledge helped us make the right choice for our home. I give Rocky HVAC our thanks and the highest recommendation possible.

Rocky's team from Greg to the installation team Santos and sandep Was effective and professional professional my system was up and running in one day. My home is comfortable.i would recommend them to any on needing a replacement system or service.

Rocky HVAC are just excellent. I have been using them for the last more than 10 years. They are prompt, knowledgeable and very reasonable.

Absolutely fantastic service from start to finish! The team at Rocky HVAC was professional, prompt, and incredibly knowledgeable. They diagnosed and fixed my HVAC system quickly, ensuring everything was running smoothly before they left. Their pricing was transparent and fair, and they took the time to explain all the work that was done. I couldn't be happier with the results. Highly recommend Rocky HVAC for anyone in need of top-notch HVAC services. Five stars all the way!

great customer service. Tech was Very knowledgeable and completed work on time.

Rocky is very professional, arrives on time and fixes any issues without complications. I’ve used them for AC, Heating as well as to repair walk in coolers and freezers. They are great!

Rocky HVAC did an amazing job! The technician came on time and was very friendly. They fixed my system quickly and explained everything to me. The price was good, and I’m very happy with how well my system works now. I highly recommend Rocky HVAC to anyone who needs help with heating or cooling. I will definitely call them again in the future!