I WAS a paying customer of Taylor Pest Control and maintained a contract for pest services. The technician that serviced my property was the ONLY reason I stayed as long as I did with this company. I am no longer a customer because of the following: Office staff is incompetent, lies and has failed to respond to service requests. Brad Taylor whom I was told was the owner, would rather cover for them instead of provide the services that I paid for. My initial issue was that I signed a contract and it was subsequently lost by office staff and I did not receive service for months until I inquired about why my property has not been sprayed in about six months. Second, after never having a pest issue since purchasing this property in 2018, I had an ant infestation this past Friday and called to request service since I had a contract with them. I left a message at 9am after no one answered the business phone. I called back multiple times throughout the morning because with Easter being on Sunday and family coming to visit, I did not want to spend the holiday with ants crawling all around the house and guests. Finally, later in the day, I get a call from Taylor Pest and was advised that they were closed "since it was a Federal holiday" I was perplexed as I knew this was not true, and advised the caller of such. The story then changed and was then advised that the reason now was because they are a small company and like to treat their staff well. I guess Brad thinks it is more important to give a three day weekend for your employees than to provide services for your customers? I guess you rather your customers jump through phone prompts and leave messages rather than just advising that the business decided to close on a normal workday without notice. Anyway, after getting the runaround from them and the caller not being able to advise whether someone could come out or if I would be charged an additional fee "for emergency service", I decided to go out myself and purchase supplies to get rid of the ants. Yesterday (Monday) morning, I again called about the issue and was advised that Brad would contact me to schedule service. I did not hear him. Today, I called and after again explaining my issues with the office staff, I was eventually left a voicemail advising that I would not receive service until Thursday (a week later) which I felt was ridiculous given the circumstances. I called the office and the phone was answered by the owner (Brad Taylor) who after hearing that being a current and up to date customer with a service contract, I was not satisfied with the timeframe of waiting a week for emergency service. He decided that a contract doesn't matter and said they were no longer going to provide the service that I paid for and to look elsewhere for my pest control needs. Brad Taylor tried to state his reasoning was because of the way I treated his staff; however, if calmly providing feedback to the office staff of a company about their shortfalls and how a company that values their customer should have handled the situation is "wrong" then I don't want to continue service with this company and you probably don't want to be served by them either. I would like to add that I had not talked to the office staff between the time Brad left a voicemail advising that I was on the schedule for Thursday and my calling him to let him know my concern about the wait. So, his rational about the reason for terminating service was a lie. Now I know his office staff get their values.
Description of Work: Preventive pest control
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$95
michelle B.
07/2017
5.0
pest control
+ -1 more
Matt himself showed up on the day of heat treatment. Usually one person will come and discuss and get you to sign the contract and usually you don't see that person again. I was surprised to see Matt again. Both men were great. They heat treated the one room that had the biggest problem. They heated the room to almost 140 degrees. It took hours to get the temperature up that far and to keep it at that temperature for a while to make sure the bugs and eggs got hot enough to die. Matt told me I could call him back of I wanted another room done since we were being occasionally bitten in all 3 bedrooms. I thanked him and told him I would call again if needed. It worked, my son's bite marks are going away and his skin looks great now.
Description of Work: Matt Mumford came to my home and he discussed 2 ways to deal with the bedbugs we had. He discussed chemical treatment or heat treatment and the prep to be done for each, and the cost differences for each. He did not pressure me to do the whole house or to do multiple rooms. He let me make my own decision. I was relieved because I had called another company the day earlier and they were only offering to do the whole house, which would have been impossible for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Paul S.
09/2016
5.0
pest control
+ -1 more
Outstanding
Description of Work: Bug Treatment!
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
Vivian A.
05/2016
5.0
pest control
+ -1 more
unknown
Description of Work: We have service with them every 3 months.They are great to do business with . Any time I have to call they get someone out ASAP. Have been using them for years.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Mark M.
08/2013
5.0
pest control
+ -1 more
Good job, no hidden costs, professional tech, will hire in future to do fungicide treatment
Description of Work: Check for termites
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Maria luise W.
11/2012
1.0
pest control, home builders
+ 0 more
The inspector refused to check under the house for termites since he determined that the entry to the crawl space was too small ( all other servicemen had entered the space without difficulty) The inspector failed to notice termites in the house and on the outside wall. When I showed these areas to him and demanded that the areas in the house be treated I was informed that these areas were not in the estimate and could not be treated. THe bait stations around the house were not installed properly and moved above the soil. The work was done with a high degree of unprofessiobnalism.
Description of Work: Termite inspection in and around the house.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$1,100
Toni P.
09/2012
5.0
pest control
+ -1 more
The inspectors, Matt and Paul, and applicator, Richard, were very professional, friendly and informative. The inspector (Matt) came the same day I called their company, Taylor Termite and Pest Control. The crawl space under my home is quite narrow, and Matt determined that he was not going to be able to get under my house to make a thorough inspection. So, he called another inspector (Paul), who came over that same day. Paul was under my home for about 15 minutes inspecting and reported that he saw no active termites. That was great news, however we felt the need to protect our property from any future termite invasion and decided to have the Termidor applied. Inspection was done on a Tuesday and they came to apply the termiticide that Friday. We were very happy with this company, their staff and how the product was applied. I would recommend them to anyone who wants their property protected from termites.
Description of Work: We had the termiticide application (Termidor) applied around our home. The applicator (Richard) arrived on time and we first talked about what he was planning to do. He told me he would be digging a trench around my home before applying the termiticide into the soil against the block foundation around my home. Also, he would drill small holes into the concrete patios, so the termiticide could be applied to those areas, as well. (He sealed the holes in the concete when finished)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$830
Linda M.
04/2012
5.0
pest control
+ -1 more
This is the first time I have EVER had ants....no matter what I did, they kept coming back; so I called Taylor. They came out within a couple of days. We signed up for a yr. 4 times...$85 each time. He had to come back 3 times for the ants before completely getting rid of them. We were very pleased with their responsiveness and reassurance that whatever it took...they would see it through! Yes, we are very pleased and will continue to recommend them!
Description of Work: He first inspected everywhere to try to determine where they were entering the house. Then he target sprayed certain areas...we have pets and so I was concerned but he reasured me that the spray would not affect them (and it didn't) When he came back the second time, he added bait which they would take back to their nest...but it didn't totally work. The third time was the charm! He used a different bait and it seemed to work fine....no more ants...(crossing fingers)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Linda D.
12/2011
4.0
pest control
+ -1 more
I am very happy with them. They call ahead of time to let us know when they are coming. They are just very friendly.
Description of Work: I use Taylor Termite & Pest Control LLC for pest control services. The last came out in August for a service. I pay them a quarterly fee of $85. They do termite and pest control. They spray around the outside of my house for crockets and bugs to keep them from getting into the house.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$85
Beth M.
05/2011
5.0
pest control
+ -1 more
rick the technition came in and looked around.....saw traces of the bug problem.........he knew where to look......told me ahead of time that i would need to remove my animals from the house and keep them and myself out for 3 hours .......after he was finished and i had paid him , he went back into my house to get my coat as it had gotten colder outside. 2 weeks later he was there for a follow up visit........this guy really put my mind at ease.........told me that we got the problem before it became a real problem
Description of Work: i had called around and decided to go with this company becasue they seemed to understand my fear of bugs...the technition was there on time....very thorough.......put my mind at ease... 2 weeks later he came back for a follow up.........i had asked him to spray outside because i was seeing ants in my house also.......he did so for me.......i asked him about a contract because i didnt want to see anymore bugs.......he put me in touch with the gentleman in the office to set up a date for him to come back out........gave me a price on that contract.......i am very pleased and would definitaly recommend this company and will continue to use them
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Service Categories
Pest Control,
Homebuilders
FAQ
Taylor Termite & Pest Control, LLC is currently rated 4.1 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Yes, Taylor Termite & Pest Control, LLC offers free project estimates.
No, Taylor Termite & Pest Control, LLC does not offer eco-friendly accreditations.
No, Taylor Termite & Pest Control, LLC does not offer a senior discount.
No, Taylor Termite & Pest Control, LLC does not offer emergency services.
No, Taylor Termite & Pest Control, LLC does not offer warranties.
Taylor Termite & Pest Control, LLC offers the following services: Residential and commercial pest and termite control & wood treatment.