If you don’t mind your cans being thrown back into your yard partially filled with trash, left right in the middle of your driveway, lids being left open in the pouring rain allowing them to fill with water, damage being done to your personal cans, or your trash just not being picked up at all, then Chesapeake works. But any normal person wouldn’t want to put up with this type of service. Chesapeake has no respect for their customers, and don’t care that their operators perform service like this. The owner(s) should be ashamed of themselves. Do yourself a favor and switch to a company that cares, like Seagull Disposal, that is cheaper every quarter anyway, has great service, and cares for their equipment, employees, and most importantly, their customers. As other companies scoop up all of Chesapeake’s customers, my hope would be that they realize that what they are doing isn’t working, and they fix their issues.
Description of Work: Weekly Residential Trash Pickup
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
Mrs B.
11/2017
1.0
garbage collection
+ -1 more
Garbage collection not picked up. Customer service agent replied the driver reported no can was out. Our can and the neighbors are always out the night before and both of us had the same experience..full garage. A fee of $25 was offered to send the driver back, or wait until next week. We know a scam and don’t appreciate a company Suggesting we are untruthful. Check the Better business bureau listing for Salisbury and you will see numerous complaints over several years for this company. No they are not members! Other online searches showed similar results. The agent would not provide the owners name, which tells you something. Angie’s list should delete this company from their site. We no longer contract with this trash service
Description of Work: We have used this trash service for several years. It was a contractor for a large waste mgt company. We cancelled our service after speaking with a customer service agent. Our trash and a neighbors was not picked up. We called to report it and was told the driver replied no can was out. This was not true for both neighbors. Our cans are out the night prior. The agent said they would send the driver back for a $25 fee or we could wait for next weeks pick up. Naturally telling your customer they are wrong and essentially taking the drivers word above your customer is not the right answer. The owner would not provide her full name to us and we felt the company is really running a scam. A good company would fix the issue to the customers satisfaction. After looking online with both the better business bureau in Salisbury and the yellow pages, this company has numerous complaints over many years. It’s not just an isolated incident, Buyer beware. Angie’s list should remove this company from their client list.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
$63
GAYLE&SHERRON R.
12/2016
5.0
garbage collection
+ -1 more
Upon moving we signed with another company for service without first looking to see which company the neighbors were using. Over time the cost of doing business with the initial company steadily increased. During the years I noted that Chesapeake picked up from many of my neighbors, & I got to directly observe their service for the neighbor across from us. Over the years the service was always consistent as they picked up all kinds of refuse from that house. Yet another fee increase with the initial service company was the impetus for us to sign up with Chesapeake. We had no problem signing up for service, and the refuse pickup is exactly the consistent service we have seen Chesapeake render to our neighbors for 8 years at half the cost of the initial trash company. It was a positive decision for us.
Description of Work: Weekly trash removal.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$71
LYNN B.
03/2015
5.0
garbage collection
+ -1 more
unknown
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Joan R.
10/2013
5.0
garbage collection
+ -1 more
great service from the guys on the truck. The people in the office are helpful and great to deal with. I was with a larger company but left because of their poor customer service. This company is locally owned and operated and it show. When I call I get a person on the phone not please press #, and when I tell them where I live they know exactly where it is.
Description of Work: Removes our residential trash once a week
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Service Categories
Garbage Collection
FAQ
Chesapeake Waste Industries LLC is currently rated 3.4 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Chesapeake Waste Industries LLC accepts the following forms of payment: Check,Discover,MasterCard,Visa