Landers Appliance Inc

4.8(
649
)

Appliance Repair, Appliance Sales and Installation

About us

We really care about our customers! Everyone at Landers Appliance is committed to providing you with Honest, Reasonable and Reliable service in everything we do! We train our team to strive for excellence, performing to the highest professional standards. And if we ever fail to deliver on these promises, we’ll apologize and do our best to make it right. We have been in business over 35 years. We have 22 FT, and 2 PT employees. No sub contractors. Manufacturer trained professional technicians with "Master Technician" Certification. We charge a flat, fixed service charge and job rate. No travel charges. We are an independently owned service company headquartered in Maryland, owned and operated by Dean Landers.

Business highlights

42 years of trusted experience

Services we offer

Appliance Service and Repair including Washers, Dryers, Refrigerators, Ranges, Cooktops, Wall Ovens, Dishwashers, Microwaves, Disposals, Ice Makers, Trash Compactors, Range Hoods, Window Air Conditioners & Wine Coolers.

Services we don't offer

Small Kitchen Appliance Repair, Appliance Installation (unless purchased from our storefront location)

Amenities

Warranties
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8649 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
8%
3
4%
2
2%
1
2%
Rating CategoryRating out of 5
quality
4.9
value
4.4
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Write a review

Filter reviews by category

Showing 551-575 of 649 reviews
Bruce G.
11/2015
4.0
appliance repair, appliance sales
  + 0 more
unknown
Description of Work: We always use Landers for our home appliances. In preparation for the sale of our house, they fixed the Freezer's Ice maker, a stand alone Ice Maker and tried to fix the Microwave (dated and no parts available). | |They are always timely and know their equipment. Their pricing is ok, not terribly low, though
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kenneth J.
10/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Donna D.
10/2015
5.0
appliance repair, electrician, appliance sales
  + 1 more
unknown
Description of Work: Replaced fuse and thermostat in dryer.
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$285
Margaret L.
10/2015
5.0
appliance repair
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$300
Kate D.
10/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Much to my surprise, the service technician was quite candid in admitting that the cost to repair the fridge was going to be more than the purchase of new one. How refreshing not to be nickel and dimed into a bogus repair! Professional, honest and friendly - nice combo!
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Jay U.
10/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Installed gas dryer. Did a great job. Price was fair but not great.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Daniel C.
10/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: He came right out the day we called, was very helpful but informed us that unfortunately our dryer was beyond repair. We were very happy with his responsiveness and assistance though.
Rating CategoryRating out of 5
Yes, I recommend this pro
SUE B.
09/2015
5.0
appliance repair, small appliance repair, appliance sales
  + 1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Judith T.
08/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Checked noise in clothes dryer. Told me not to put anything heavy on top.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99.95
Andriane T.
07/2015
4.0
appliance repair
  + -1 more
unknown
Description of Work: Robert was my service technician...very knowledge able and provided step by information on what he was doing on my dryer repair. The ladies in the office were very helpful when I needed a followup visit. Thank you
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$375
jamie S.
07/2015
5.0
appliance repair
  + -1 more
Everything went great
Description of Work: repaired thermodor down draft
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from Landers Appliance Inc
Dear Member, You have mistaken our company for another. We have never been to your house and we do still work on both Sub Zero and Thermador. In fact we are the authorized service company for Thermador. Please check your records and correct this post. If you have any questions feel free to call me at 410 682-3232 ext 101 or e-mail me at DLanders@LandersAppliance.com Dean Landers, President Landers Appliance, Inc.
Rebecca C.
06/2015
5.0
appliance repair
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
chris N.
06/2015
3.0
appliance repair
  + -1 more
unknown
Description of Work: replaced a drainon icebox. Tech stated I had two options, 1) wait for ice to melt with power off for 24 hours. or 2) pay $100 extra for drain clearing.
Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$315
Response from Landers Appliance Inc
Dear [member name removed], Thanks for using my company to service your refrigerator. I’m sorry you are frustrated with the repair costs. I do understand and hope by my explaining the entire process you can appreciate why we gave you the options we did. I read the service notes and see you called us in the afternoon on 5/5 and we came to your house the following afternoon to address the frozen water on the bottom of your freezer. In the back of your French door refrigerators freezer section, behind the rear wall is an evaporator coil. This coil is where the cold is produced that is distributed throughout the freezer and refrigerator compartments. There is an electronic control and sensors that monitors the frost build up and turns on heaters to melt the frost in order to keep the proper temperatures in both the refrigerator and freezer sections. The melted water drips into a drain trough located below the evaporator and is funneled into a small rubber tube (I tried to attach a picture of the specific repair kit but the format would not let me) that runs from the drain trough through the bottom liner in the freezer and diverts the defrost water into a pan located underneath the refrigerator, where it eventually evaporates. The drain tube for your model is a modified kit designed by the manufacturer to prevent future freeze ups from occurring. When this tube has to be replace the frozen water that has accumulated has to be removed in order to gain full access but also in order to restore the box to working order. The only options are to remove the frozen ice manually or to let the refrigerator drip dry over an extended period of time. To remove the ice manually requires a technicians time. To remove the ice by letting it drip dry requires patience and a willingness to be inconvenienced as the refrigerator has to be turned off, the food removed and the doors left open for at least 24 hours, allowing enough time for the ice to melt. Please call me if you have any questions concerning this repair or any problems with your other appliances. We are here to help. Dean Landers DLanders@LandersAppliance.com 410 682-3232 ext 101 Landers Appliance. Inc.
Sonya K.
05/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: The removed my very old, broken down wall oven and installed a new one. They even took away my old one, which was unexpected. I recommend Landers every chance I get.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Joe M.
05/2015
4.0
appliance repair
  + -1 more
unknown
Description of Work: Repair Washer and Dryer
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Amelia C.
04/2015
4.0
appliance repair
  + -1 more
unknown
Description of Work: They were fast in scheduing and were prompt. The only detraction was price. But they do guarentee their work.
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$300
Response from Landers Appliance Inc
Hi (removed member name), Thank you so much for being one of our long time customers (1999)! We certainly appreciate your continued business. I went back to the notes from your service call in October on your Maytag dryer. We found the external vent was clogged which caused the Hi Limit thermostat to fail. We replaced the Hi Limit thermostat and you were going to clean the external venting. The total repair price was $210.86. I recognize that prices for all in home services are costly today, including my company. As part of our commitment to our customers we set out to provide an extremely high level of professional, quality service to all of our customers with a money back guarantee when there are problems beyond our control. Please feel free to call me if you ever have a question or concern surrounding our service or if you simply have a question about one of your appliances. We are here to serve! Dean Landers, President Landers Appliance DLanders@LandersAppliance.com 410 682-3232 ext. 101
Tom G.
04/2015
5.0
appliance repair, electrician
  + 0 more
unknown
Description of Work: I was able to do the entire transaction by telephone. The delivery was prompt and efficient, the two-man crew gracious and helpful and very knowledgeable. I could buy at a cut-rate outlet and get a slightly cheaper price, but I'm willing to pay for professionalism and responsibility.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Jessica D.
04/2015
5.0
appliance repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$2,000
REGINA M.
03/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: I needed a key for the coin operated dryer that we have in a building of condos. I was not disappointed with Lander's, but was disappointed with the idea that a key could not be gotten unless the whole coin collector box was replaced. I went to Lander's expecting to pick up the key, but instead had the whole coin box. I was only informed at the time of pick-up that the whole box was needed to maintain secure access to the coins collected. We then had to pay to have a locksmith come and work off the old coin box, which was not easy.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Landers Appliance Inc
Dear Member, I understand the aggravation the situation causes.Having actually removed one of the old boxes for a customer many years ago myself, I do know of the expense and aggravation first hand. As a way of hopefully making you feel better, your property, and everyone else that owns coin - op laundry equipment is safe from theft because the manufacturers of commercial coin box mechanisms have never allowed the coin box key to be purchased separately as they have no idea if you have a legitimate need for the key or intend to use it for illegal purposes. The only way to secure a new key is to purchase an entire new coin box. Dean Landers, President DLanders@LandersAppliance.com 410 682-3232 ext 101
Martha L.
03/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: They sent someone right away and he was very professional. He diagnosed the problem quickly and was very helpful.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Dorothy B.
03/2015
5.0
appliance repair
  + -1 more
My washing machine is "working"!!
Description of Work: Installed coupling, motor
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$222.91
Dorothy B.
03/2015
4.0
appliance repair
  + -1 more
unknown
Description of Work: repaired washing machine
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$200
Response from Landers Appliance Inc
Dear [member name removed], Thank you for using our company to repair your appliances. I'm glad we were able to get out to your home the same day you called to make an appointment. I'm sorry we did not get to your house until late in the afternoon. Sometimes when we are attempting to help a customer by getting to your house as fast as possible we pack our schedule tight which in turn creates a long day for the technicians and can mean we won't get to you until dinnertime. We regret whenever that happens but trust that customers would rather us get there instead of having to schedule the appointment for another day. We do carry a large selection of parts on our service vehicles so that we can complete most repairs on the first visit, as was the case with your washer. If you ever have a question or a problem with our service, please do not hesitate to call me or any of my managers. We are here to serve! Dean Landers, President DLanders@LandersAppliance.com 410 682-3232 Ext 101
Kevin B.
02/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: We bought our new fridge from Landers. They were excellent throughout this process. We also decided to purchase a range for a family member. Both deliveries were performed with two very nice men. They went beyond expectations. Goodbye Sears!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Roy W.
02/2015
3.0
appliance repair
  + -1 more
unknown
Description of Work: Repaired Dacor stove hood. Replaced a touch pad. Mis-diagnosed problem on first visit. Had to make second visit for second diagnoses and correct problem. In my opinion, the labor charges and cost of replacement parts were very very high.
Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Response from Landers Appliance Inc
Dear (Member name removed), Thanks for adding your comments. I am very sorry for any hassle the delay in making the correct diagnosis created for you. Today’s appliances are filled with electronics and the readings can sometimes be misleading. Our technician did initially determine the main control board was defective and ordered it. Upon installing the board we found the unit would still not work and discovered the problem was the touch pad that sends signals to the control board. We reinstalled your original control board and returned and installed the touch pad and the hood worked. We charged you the same labor as quoted for the original repair. You did not pay for our multiple trips to your home or the extra time for our mistake nor for the control board. My service manager, Jim spoke at length to our technician and walked through his testing procedure. Based on his voltage readings we agreed he had made a correct assessment of the problem when he ordered the control board. After replacing the board he found the touch pad was defective. We initially believed it was defective in addition to the control board. However after reinstalling your original part and then the replacement touch pad, the unit worked properly. We charged as if we had made the correct diagnosis from the beginning. We always quote our repair price before any work is done in order to answer any questions you may have. As we explained to you on the phone prior to making any repairs, you only paid for the touch pad and labor to install the touch pad, nothing more. Repair parts are available from several different sources. We always and only purchase from the authorized parts distributors for each manufacturer to insure original parts quality and performance. These authorized parts distributors have brick and mortar stores with real live people to answer the phones to help resolve any questions or problems that may arise in supplying parts, including interacting with the manufacturer. They are usually more expensive than on-line retailers without the same level of service. As a consumer you are now able to search the Internet and find a parts supplier and purchase them for the same price as we can purchase them as a repair firm. We will never be able to compete with them. Our parts are marked up to over our costs as well as to provide a small profit. We warranty the parts and overlay our labor as well when we supply the parts. So if a part we supply fails under warranty we will replace it at no charge for the part AND the labor. Whenever a customer supplies their own parts they assume the part warranty. If a customer supplied part fails during the warranty period, the customer would be responsible for the labor to replace the defective part. For this reason, even though you are paying a higher price for the part it is a better value to you if you allow the service company to supply the parts. If you have any additional questions or comments, please free to contact me at DLanders@LandersAppliance.com or 410 682-3232 ext 101. We are here to serve our customers and live up to our slogan of “Honest, Reasonable & Reliable”.
Gloria C.
02/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: They assessed my washer which wasn't working, they determined it was not financially wise to repair the 15 yr old washer and charged me for the site visit.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100

Contact information

7032 Golden Ring Rd, Rosedale, MD 21237

http://www.LandersAppliance.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Insured
Licensed*

Trade License Number
44874
Trade License Locale
Maryland
Trade License Authority
MD Department of Labor
Trade License Expiration
06/24/2022
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Appliance Repair,
Appliance Sales and Installation

FAQ

Landers Appliance Inc is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Landers Appliance Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Landers Appliance Inc does not offer free project estimates.
No, Landers Appliance Inc does not offer eco-friendly accreditations.
No, Landers Appliance Inc does not offer a senior discount.
No, Landers Appliance Inc does not offer emergency services.
Yes, Landers Appliance Inc offers warranties.
Landers Appliance Inc offers the following services: Appliance Service and Repair including Washers, Dryers, Refrigerators, Ranges, Cooktops, Wall Ovens, Dishwashers, Microwaves, Disposals, Ice Makers, Trash Compactors, Range Hoods, Window Air Conditioners & Wine Coolers.
Small Kitchen Appliance Repair, Appliance Installation (unless purchased from our storefront location)

Contact information

7032 Golden Ring Rd, Rosedale, MD 21237

http://www.LandersAppliance.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed