Landers Appliance Inc

He said he'd be here between 9 and 1 and showed up a little after 9. He took a look at it and diagnosed the problem. He said it was an expensive part and he asked to see the manual. He pointed out that my product was still covered under the manufacturer's warranty for parts, and suggested I call KitchenAid for one of their authorized repairmen. That was very helpful, because the magnatron is over $200, so I was able to get the part replacement covered by KitchenAid. He was very professional, diagnosed the problem, and was very helpful. He was professional and very honest. He could have sold me the part and done the work and I wouldn't have known any better. It was a very good experience.

The refrigerator stopped working and I called them to repair it. They came out immediately and explained to me what exactly the problem was and that made perfect sense. They knew what they were doing and took care of the problem right away.

I had used another company that couldn't fix it after several attempts. They were very punctual. The guy was very nice. I found them on Angie's List. The technician was wonderful.

They are very punctual and do excellent work and clean up before leaving.

The repair man showed up at 6:45 am when my appointment was at 7:00 am. By the time I got to the door, after only a minute of him knocking, he was walking back to his truck to leave. He was rude, used the bathroom which I specifically told him not to use (directed him to the other bathroom), and left the toilet seat up. After arguing with me about payment (had a credit card on file with the company) my credit card was charged twice and not refunded for 2 weeks. About two months later, and against my better judgment, I called them to come out for an emergency with my refrigerator. I was placed on hold for 10 minutes (not an exaggeration) only to be hung up on after explaining the situation and discussing appointment availability. When I immediately called back after being "disconnected" I was placed on hold for another 10 minutes. When I asked the woman, who said she was the only one answering calls, if she remembered speaking to me 10 minutes earlier, she had no idea who I was even thought I had given her detailed information about my situation and location. I had to re-explain everything. I have never left negative feedback on anything/for anyone before....but I feel so adamantly about how unprofessional this company has been toward me that I am going out of my way to let others know. Seeing their positive feedback score on this site makes me hopeful that my awful experiences are a rarity. Still, judging from my experiences - BEWARE!!

$80 service call. Launders then gave an estimate for a total of $300 to replace $20 switch. I found price to be high. I called ge service. GE stated cost should be about $50 labor plus parts. I spoke with launders service manager who state $300 is the cheapest and that the job involved. I called two appliance repairmen recommended by GE. They stated total cost to replace switch would be about $120. One of them stated it was very easy to replace and told me how. I ordered the part for $20 and replace in less than 45 minutes. I think launders may have been doing some predatory pricing. I live in a nice house and had my elderly mother in law take the service call.

It went very good. The service man was very friendly. He explained everything he was doing and even saved me some money.

The problem: Maytag gas dryer- approx. 4 yrs. old- would not cool down and shut off automatically. The control dial would not cycle down to turn off so the dryer ran continuously and overheated. The technician from Landers after listening to my description of the problem said the dryer vent was clogged. He removed the front of the dryer, looked inside and claimed it was working properly, which confirmed his diagnosis that the vent was clogged. I showed him the vent outlet in the back of the house, that it opened wide when the dryer was running and that hot air was pushed out with significant force. He tested it, but continued to claim the dryer vent hose was clogged somewhere along the line. At that point, we actually pulled up the wall-to-wall carpet in a walk-in closet to give him access to the entire length of the vent hose under the sub flooring. After opening up the access panel, he could see the hose had recently been replaced and feel that it was hot to the touch along the entire length to the exterior wall, indicating that there was no clog. He simply shrugged his shoulders and again insisted the dryer was working properly and there had possibly been a bird's nest in the hose causing the problem even though I assured him the hose had never been clogged with lint or live creatures. We paid the $81.95 for the service call and as he left he told me to get back to Landers if the problem persisted. Frustrated from that experience, I contacted the company that sold me the dryer. It took longer to schedule the appt., but upon arrival the technician immediately diagnosed the problem, even before removing the front panel of the unit to check the interior components, as a faulty sensor unit inside the dryer drum. He ordered a new sensor ($13.00) and returned later to install it, which took less than 10 mins. The dryer now functions properly.

The technician was extremely professional. They worked with the manufacturer to see what other plans might be available. In the end we just repaired it but they really went the extra mile.

Very well. Though if parts are required to make repairs a second appointment is often required.

They came out first time, and said they would have to look at the LG service manual online. They called back promptly, and said the control panel would have to be replaced. Part was ordered. Service was prompt, and punctual. People were very polite. They called to say they over charged me by accident, and agreed for me to write a new check. All in all, a pleasant experience and good work.

The clothes dryer was taking too long and many cycles to dry the clothes. The technician was scheduled in good time, arrived promptly and was very friendly. I was embarrassed to be told the problem resulted simply because the hose in the back was not straight and air flow was not as strong as it could be. No parts were needed and the tech simply straightened it back. He had to charge over $100 just for coming to the house.

Fine, although they were out two months earlier and didn't diagnose the problem on that first trip. They were fair about it, though, and the professionalism of this company is outstanding.

We had them come out to fix our refrigerator and they were very outstanding. Their service was very friendly and on time. Sometimes you feel like they are trying to milk you for cash, but I felt like this guy tried to do the most cost effective repair.

They showed up when they said they would. They gave as an estimate. They stuck to the estimate. We eventually bought a dryer from them. They brought the dryer when they said they would and the deliver price was what they said it would be.

Very well. Our washing machine began having problems, including a bad odor. We called Landers Appliance to come to our home to diagnose the problem and to repair it. The repair team came the following day at the time we were told they would be coming. They gave us a detailed description of the problems they found with our washing machine and their recommendation to invest in a new washer rather than try to repair our current one. They were courteous and helpful with my questions.

Everything was excellent. Although there were some difficulties, he did not stop until both units were completely repaired. He did a wonderful job, and I have recommended him to others.

Water entered washer after spin dry cycle was completed. Service man, John was knowledgeable about old equipment, quickly fixed leakage problem in washer. Water missed ice cube tray and poured into ice bin forming a solid block of ice on the bottom with a few connected cubes on top. John thought he could fix the problem by adjusting the fill tube. When that didn't work, the company ordered replacement ice-making mechanism, which John installed. Ice-maker is now working. I appreciated his attempt to solve the problem at first by a simple adjustment rather than immediately saying the mechanism had to be replaced. The time between visits was two weeks. I am pleased with all aspects of the jobs.

I have 15 year old Kenmore washer. The knob you push in and turn to select a cycle/start the machine broke. The star like gear wheel on it seemed to be stripped. I was able to start my machine using a pair of pliers to push in and turn. Having gotten tired of the pliers, I called Landers and explained the problem to me. The receptionist said she couldn't schedule me until she checked with the parts people to see about part availability. She then transferred my call to parts for me to explain it them. They explained that the part was $29. it would be $89.95 to come out (their listing says no travel fee) and then $102 to do the work. I questioned what the $89.95 was covering if I was spending $102 to do the work. I was told that $899.95 covers coming out (I'd call that a travel expense) and analyzing the problem. I asked the parts gentlemen what analysis; I had told him what happened and he knew what part was needed. He said it didn't matter it was still going to cost me $200 plus part. So I opted to call someone else on Angie's List. I explained the problem to Eric at My Appliance Guy. He asked if I was even a little bit handy and then told me where to and get the part and how to put it on. I paid $29 for the part and spent about 90 seconds putting it on. Eric saved me $200. Thank you Eric. Take a hike Landers!

He was there for 20 min and then took some of the service call price off. What a great company. Professional, kind, showed up on time and cleaned up afterwords.

They came on time when they said they would. They seemed to know what they were doing. I don't think they rushed the job. I was not home when they were here, but my husband was pleased with them.

George (Senior Field Technician) could not have been more pleasant and professional. This is a real class operation.

The service was fair. The customer service was pretty good but the quality of their was pretty average. I had a bunch of frost in my freezer. They said I had to take everything out and unplug it. It didn't work and they had to make two trips before they got it right.

Our refrigerator/freezer was not holding temperature well. We called Landers, and they came promptly the next morning. The technician quickly noted that the problem was years worth of dust/grime had clogged the grille near the condenser fan, restricting airflow. He calmly explained that this caused the condenser to overheat, and as a safety precaution, it shuts down. Thus the warmer temperatures. (He was noted that the area should be cleaned out twice a year, and was tactful and polite in not being visibly alarmed at how dirty it was!). He cleaned the entire condenser area, checked pressure and within a day, the system was back to normal. He also explained that if the system didn't recover within a day or two, the condenser would need to be replaced or a new refrigerator would be needed. At no time did he try to pressure me to buy anything. He genuinely wanted to get this fixed as quickly and cheaply as possible, and took great care to get it done right.

They were able to schedule a next day appointment. There was no problem with me calling the morning of the appointment and adding another appliance repair. The repairman was on time, professional, and extremely knowledgeable. He knew exactly what he was doing and explained the problems and repairs to me. The whole experience was a pleasure, especially after dealing with a less than professional company previously. (I should have checked Angie's List first!)