Landers Appliance Inc

Very good experience. Good customer service from the person who answers the phone, the dispatcher and the technician. I would certainly use this company again.

He replied to one email one week later. I spoke to him on the phone once but could not get a call returned later to follow up.

It was a pleasure to deal with a company that never tried to sell me any services or products I did not need. When I called them about the replacement racks they made sure to tell me that I could save the delivery charge if we picked them up ourselves. And when we did pick them up the person at the store made sure to tell us just how to put the top rack in. Their magnet is on my fridge and they will be the first place I call if I ever have any other appliance problems.

The lid closed sensor came unscrewed/broke and a piece fell behind the drum. I called Landers around 10am and they had someone here by 2:30pm the same day. One of their competitors couldn't have anyone here until the week after next! The price was in line with other quotes. The technician had the part available and repaired the piece. He pointed out another piece that was damaged and was able to replace that as well. Washer is working again and everything was back in place. Thankfully I didn't have to buy a new washer :)

I was a new customer to Landers Appliance, but their service could not have been more prompt, polite, or thorough. From the telephone operator to the actual service technician, Landers Appliance was a pleasure to do business with.

Great couple of guys! Arrived promptly after giving me a call to say they were on the way. I had moved this freezer recently from Chicago and it was given to me by a neighbor that hadn't used it in many years. Dave opened the thing up and checked it out and told me the compressor was frozen from sitting for so long. He was honest about the situation and didn't try to sell anything. Gave good advice about looking for another one. Their service call fee is extremely reasonable and well worth it. A lot of people forget that it costs money to run a business and these guys are not working out of a garage somewhere. Compared to Chicago pricing it was a steal! Will definitely call these folks if any other appliance misbehaves and refuses to work.

Our gas oven/range took an extremely long time to reach cooking temperature (over an hour in some cases). When I called Landers, they offered to have a technician come to the house the next day, their costs were slightly higher than other quotes, but they offered the quickest response time. The technician arrived within the appointment window. He diagnosed the problem with the igniter and had the replacement part in the truck. He finished the repair within 30 minuted of arrival. I would definitely use Landers for large appliance repair in the future.

They did a great job. They came to us on a Saturday. He was very efficient and fixed the problem. We have not had a problem with it since. I would use them again.

They promptly returned my call. The serviceman was very knowledgeable. They resolved my problem and provided a follow up call.

Set up appointment and repairman, Dave arrived on schedule. Spent a bit of time taking apart dryer and was able to convincingly show that the dryer was a goner. Did not try to force a lot of repairs or sell a new dryer. We got a new dryer elsewhere. The dishwasher had a bad gasket and the repairman also identified a broken part that was causing a good deal of noise. He got the dishwasher working temporarily and ordered the part. That was installed about six days later, again on schedule (though the "window" was large). The initial visit was about $120 that I considered a bargain. The second visit was $190 - a bit on the high side. However, I consider the service (and the serviceman) to be of high quality and would recommend using them.

The repairman arrived around the appointment time and immediately began work. It took him about 15 minutes to take apart the dryer and diagnose the problem. He explained the problem to me in detail and told me what the repair cost was: $280. To my surprise, 30 minutes later he finished the repair, cleaned up, and was on his way. He was very polite and professional, so I have no complaints about that. What shocked me was that I was charged $130 labor for a half hour of work (in addition to the $80 charge for coming out and diagnosing the problem and $65 for parts). For the repair it came to an effective labor rate of $260/hour. I called to ask the company about this and found out they are a "book rate" repair company, meaning the charge in dollars (not the hours to charge) comes from a "rate book" (in this case Original Blue Book) and that's what they charge no matter how long it takes. In this case, it was an extreme ripoff. It was a relatively simple repair that ended up cosing me $260/hr for labor. I know that I agreed to the repair, but since I'm not an expert at appliance repair (if I were would have done it myself), I have to put some trust in the repair company not to overcharge me. In my opinion, these "rate books" enable repair companies to charge high fees for repair while not doing anything overtly "shady". In the future I will try to find a reputable company that charges an hourly rate.

Dave really knew his way around a dishwasher. He was very kind and patient. He did not leave until we were totally satisfied. He made sure it came on before he left. He was wonderful. He was very thorough in his explanation. I will use him when ever I have an appliance issue.

Polite and professional. Could have charged us for multiple visits and could have recommended an expensive fix. Explained it all to us and gave us a choice. Highly recommend this company for this type of repair.

Everything was handled in the most professional manner, starting with the initial telephone call to the receptionist and ending with the actual work undertaken by JoJo. Just before JoJo showed up each time, I received telephone calls from the receptionist(s) indicating that he was on his way (and then he showed up shortly thereafter). Both during the service call and the follow-up visit, JoJo was professional and competent and clearly knew what he was doing. He explained things and answered my questions. It all went very well. The price seemed a little high, but I couldn't have asked for better service all the way around.

The technician was very knowledgeable and knew immediately which piece in the defroster was broken. He was professional and did an excellent job.

It was like minimal work but they did a fine job and they were very reasonable. They were kind enough to tell me that the problem that I was having with my oven was that I had put the oven rack in up-side-down and they did not charge me for explaining that to me. It was keeping the door open so the light did not work. They are all A's and they were great.

We've used this company several times and have always been pleased. I have no reference to evaluate price but it seemed reasonable for a simple repair. They were prompt (waiting when I arrived home) and efficient.

They were fine. They could fix the appliance, but it cost me more than the price of the oven, as it's an old oven and it was not worth fixing. So, I declined to have the service done. They were prompt and courteous too. I felt that their estimate was fair, as I did a bit of research online. They had also brought a part with them, as they thought that they can use it to fix the oven, but that wasn't the problem. They didn't charge me for that part, but they did charge me for the visit. They were highly responsive and they did come when they said they were going to come. They were very polite too.

I liked them. They came out quickly, were responsive and were very honest. The person who came out told me what he thought was wrong even before he checked, and he happened to be right, which was nice. I knew what I was spending upfront. He fixed the problem quickly. I would rate them highly and would use them in the future, if necessary.

They have always been good to use. The price is comparable to other companies. They are knowledgeable and friendly. They also show up when they say they will. I would use them again.

Overall, I had a nice experience with them. They did a good job, and their price was reasonable.

Called for an estimate on a dryer repair, was quoted a price of $79 to have them come out and look at it, and then when they arrived, charged me $99, because it was a new model, which would have been fine had they informed me of this when I made the appointment.

Scheduling the visit was easy --they were able to come the next day. Repairman arrived at the scheduled time and was polite, professional and honest. I was hoping to avoid having to buy a new machine, but appreciated that he didn't try to convince me that a temporary or partial fix was possible.

Called after first choice was not able to respond. Made and kept their appointment. Appointment was not as soon as desired, so tenants were without dryer longer than I wanted. Gave options before making repair. Required part was on truck so fix was made in one trip.

Unfortunately, after the technician made calls to several suppliers, he determined that my oven was too old and that the parts are not available. But he was prompt and very friendly and the price was as advertised.