Landers Appliance Inc

Techitianarriivedontimeasscheuled and did an excellent job. Answered all my questions

ok he said i need a new microwave

We followed instructions, but the frost up problem persisted. The tech returned a week later at no charge. This time he correctly identified that the door didn't close properly. He adjust the door hinge and the frosting problem was solved. Landers did solve our problem at the price quoted.

After reading the reviews here, decided to contact Landers. The rep who answered the phone was extremely pleasant and professional. She explained the costs and scheduled the appoint. They called ahead of time and were punctual. Technician was very professional and had the part on the truck to fix the dishwasher. Techician fixed the dishwasher in 15 minutes. Works like a charm now. The stove part needed to be ordered only because of the model and age of the appliance. The technician looked up the part cost and told me the cost and I agreed to have them order the part. So when it arrives, they will call to come back out and install. But overall, I have no complaints and I would not hestiate to use the company again or recommend them.

The service personnel came out immediately after receiving the new control panel. The called first and arrived on time.They replaced the panel and checked out the oven from top to bottom. Once they were satisfied that everything worked, they cleaned up after themselves and departed. They were professional, fast and very thorough in their work. Next day the company rep called to see if we were satisfied and wanted make sure we understood their service guarantee and product manufacturer's warranty. Outstanding company and people to deal with.

My 18-month-old Whirlpool stopped working. The Landers repairman said it had "lost its mind" -- that all the mechanics were working but its brain had stopped functioning. I called Whirlpool to give them an opportunity to make good, even though the machine was past its warranty period, it's only been an extra six months and they should make good. They did, sent me the part. And Landers will come install it.

I had a Samsung refrigerator/freezer that was not cooling. Robert, a tech from Landers Appliance came out for the service call. Robert spent about an hour diagnosing the possible cause of the problem. The fans in the freezer and the refrigerator were completely frozen and encased in ice. Robert suggested several options he could try to fix the icing problem. The one we agreed on was for him to do a manual defrost on the freezer and the fridge. He gave me an approximate price to attempt the repair. I agreed and Robert spent the next 3 hours removing the back panels of the freezer and fridge and manually defrosting and melting the ice from the fans and the coils. When he was finished the freezer and the fridge were both working properly. He put everything back where it belonged and cleaned up the work area before he gave me the final bill which was less the the estimate. Robert was polite and professional. I will use Landers Appliance in the future for my appliance repair needs and would recommend them as a reliable and professional appliance repair firm. I recommend you ask for Robert when you call.

As the appliance gods would have it, three of our 5 major appliances konked out at the same time last year, so we decided to pull them all out, change out the flooring, and put new in-- washer/dryer, stove, microwave hood combo, and dishwasher. The only reason we didn't do the refrigerator is because we had just replaced it in 2010. We wanted to find an affordable way to do the complete update, and choosing Landers allowed us to choose new or scratch-and-dent pieces, which is what we did. The sales rep was great, and the service techs who installed everything came when they said they would.

Great. See above. Although they aren't cheap, in future Landers will be the only place a call for appliance repairs.

I called Landers on Saturday morning and received a return call promptly on Monday morning. I scheduled a service call for the same day Monday between 12:00 to 2:00. Dave showed up on time. He was very professional and heful.

The guy was informed and very nice about explaining the details of the problem and what it would take to fix it.

Mr. Landers told me that it would cost between $129 and $169 and might require using some wood to reinforce the cabinet holding the dishwasher. We agreed that if it turned out to be complicated due to cabinetry issues that he would instead give an estimate. The call was returned the same day, and the appointment made on the day two days out that I requested. Two workmen arrived this morning and were prompt, courteous, and professional, happy to answer any questions I had. They cleaned up meticulously and had brought with them exactly what was needed for the job. I could not have been more impressed and think this company is, as my Dad used to say, "a first-class outfit." The job took about 45 minutes and I was charged $149, which was right in the middle of the estimate and very fair.

Came home after 4 weeks of being away to find GE refrigerator had stopped cooling/freezing food. Called Landers Appliance and they were able to send service tech the same day I called. Service tech was very helpful and professional. He quickly diagnosed the cause and was able to remove and install new part the same day. Very satisfied with service.

We had used Landers a few months before to repair our gas oven, and had been pleased with their service. I called Friday morning and was advised that the next regular-priced appointment window was 8am-2pm on Monday. Both my husband and I work, so that was a fairly large window of time to cover for a service appointment. I asked if a note could be put in the appointment requesting we be put first if possible, since my husband would be home until 12pm, otherwise I would have to take off work and come home. My husband called me at 10am to say that Landers had called and said the repairman wouldn't be there until after 12pm. Somewhat of an inconvenience - not sure if my note requesting we be earlier was paid attention to, but Landers didn't promise anything. Around noon, serviceman called about 20 minutes out to say he'd be there soon, and arrived on time. He checked all of the wiring and then dismantled the dryer and found the problem with the switch. Once he figured out what the problem was, rewiring and putting the dryer back together only took about 15 minutes. Other than the issue with scheduling, we were very pleased with the work and would definitely call Landers again.

On Thursday our refrigerator stopped cooling and I called Lander's Appliance. We were hosting a backyard party the following Saturday and I needed to find out if my fridge could be repaired before the party, otherwise I would have to have a new one delivered. The Lander's repairman came the next day; he was able to make a temporary repair but told my husband that he would have to order another part. My husband paid the service fee and he left. I had already found a fridge at Best Buy, but my husband called and said that the repairman said it could be fixed. I called Landers and informed them that I needed my refrigerator fixed by the following Saturday because I was hosting a party and had caterers coming to drop off food. I explained that if they could not get the part in time for the party, I would just have the new fridge delivered. The repairman ASSURED me that he would get the part in the following Thursday; he added that he would come back to install it Friday morning, in time for the party of 100 on Saturday. I took him for his word. BIG MISTAKE!!! Thursday afternoon I got a call that the part did not arrive, moreover they could not give me any idea when it would arrive. Needless to say that I was left hanging with a catering order of meat on the way! I did not receive any calls to apologize for the mishap, however two weeks later, on Thursday 9/13 I received another call stating that the part still had not arrived! I could have done better if I had called Sears, at least their service fee is not has high. I paid $84.95 for nothing - the fridge stopped working Sunday morning - and still have to go out and buy a new fridge!

Talk about honesty and integrity. I have used these folks many times for major appliance repairs and service. When it can be fixed, they do it promptly and fairly priced. This time the repair of our Maytag Washing machine (12 years old) made little sense. They diagnosed the issues, pointed out the problem and gave us an unbiased direction on what to look for in the new environment of Washing machines. The days of Maytag machines lasting 25 years are over! Thanks Landers!

Our GE Side by Side Fridge went from cooling to warm on the fridge side and slightly cool on the freezer side (the popsicles were slush). Went to Angie's List around 9am for 3 recommended companies. After reading the reviews it was narrowed down to two. One of the companies could not come out till 2 days later and was looking for something sooner. Called up Landers Appliance and was able to set up an appt for the morning slot for the next day. The female receptionist was very nice and couteous when setting up the appt, even though I had to call my wife and verify the morning time slot and call the company back 10min later. We took the 9 to 2 window and gave the home number and my work number. The female whom I could not remember her name, called at 10am and gave me an update on a closer timeframe for 11 and 1pm (Lots of Kudos for that). Then she called me back at work ~10:50 and gave me the heads of that the technician will be there around 1130 (kudos again). I met Dave W. around 1125, he was about 3min ahead of me according to my wife. Explained to Dave what we noticed 2 days ago and he immediately narrowed it down to 1 fo 3 things but was sure it was 1 of 2. He took the inside back cover off and behold, it was a block of ice pretty much. I saw the bad defrost heater, which was his 1st choice. He check his van for the repacement part and gave me the estimate. I agreed. I supplied him with some towels. By the way, we had emptied 75% of the freezer to our chest freezer, but dave had alread removed the rest and the shelves by the time I was back with the towels. Cup of water, his hair dryer, and the part was removed and replaced with an upgraded dual tube defrost heater for our 4.5yr old fridge. Dave was extremely courteous and provided and explanation to what he was doing and answered my curiousity questions along the way. He cleaned up everything and left no mess and put the shelves and the items back in the freezer. Dave and I also talked about a few other things like sports and what not while he was working. Dave was done and leaving the house by 1215 witrh credit card payment in hand. He left a couple of cards too. i will say this, nearly every review was dead on about the company and their technicians with the exception of 1 or 2. I wish the price could have been $50 cheaper, but no matter what the price we all wish it could be cheaper. I do think it was reasonable, but for the level of service from the phone call to the finished work, that was ok with me. I would definitely do/prefer their business again if anything goes wrong in my house. Oh yeah, I almost forgot, I also had gotten a coupon for $10 off from angies website for them too. And Dave I enjoyed our conversation, need to invite him over when I BBQ to get a plate.

Purchase of washer which broke one year and one day from the date it was put in my condo.

My front loading washer would not work while giving me a waterflow error on July 3rd. The technician, Scot, came on the 4th of July at precisely the scheduled time, diagnosed the problem within 30 minutes and provided an estimate 15 minutes after that. The parts arrived quickly and the repair was completed 3 days later on July 7th. There has not been a problem with the washer since.The initial visit included a $95 service fee, which is fair. The service was outstanding and professional. Scot was very thorough in diagnosing the problem and tried hard to find something wrong that would be an easier or cheaper fix. I felt like he was looking out for my best interests vice just trying to sell me parts I didn't really need. I appreciate that more than anything. I would definitely recommend Landers Appliance to anyone in need of washer/dryer repair!

I don't know whether to be mad at LG (the manufacturer) or Landers. I called LG based on an error code the out-of-warranty dishwasher was giving me. LG gave me their "read-from-a-book" diagnosis and I relayed that to Landers when I asked for service. Nevertheless, Landers came out and charged me $99.95 to tell me what LG had told me. They gave me an estimate to repair the issue. The cost of repair was almost 3/4th the cost of a new dishwasher. So we did not go ahead with the repair. I wish there would have been away to get a ball park repair estimate based on the error code from the dishwasher, That said, the repair guy was very friendly, courteous and professional. They provide a 5 hours window when you call but narrow it down to 2 hours the day of the service call. I could have sworn that they said they would pro-actively call the morning of the service call but I ended up having to call Landers to get a confirmation on the smaller time frame. My guess is that Landers is really too far away, geographically, to be of much help in the future but since they were about the only ones in the State that would even look at LG and come to my house, it was worth it. They are very upfront with the fact that the service call of $99.95 is in addition to anything else. So be prepared to shell out the bucks whether you get a repair or not.

The service was excellent. They were very punctual and showed up when they said they would. My husband had already fixed the problem so I just paid them for a service call and they took a look at it. It was a good experience.

I called Landers which quoted $80 to examine the washer and approx $40 to examine the dryer. Since they are not new appliances I initially thought that was a high service charge. But it turns out I was very pleased with the technician, Joe, who was punctual, polite and clearly had encyclopedic knowledge which he was willing to explain so that I understood the pros and cons of undertaking the repair. He also provided a great explanation of the pros and cons of high efficiency washers which made me grateful to be repairing my old Kenmores. Joe explained the problem with the washer and quoted a repair price. He examined the dryer and did the same. Given the age of the dryer the comparatively high cost to replace the faulty timer, I decided to wait on that repair. I will be calling Landers for all of my appliance repair issues in the future.

Very pleased with work done. The price is a bit high for the travel charge, but overall, I would definately use them again. They called when the tech was on the way, a nice plus.

Recently our dryer had started squeaking for the first few minutes but would then go away once the dryer was warmed up. It started lasting much longer. Scott came in, diagnosed and explained the problem and then had it fixed quickly and efficiently. He was very professional and personable. We would definitely use Landers again

We had a small fire on our dual fuel range. We had done a kitchen remodel and had put the stove on our porch during the remodel - seems a mouse had chewed on the wires during this time so when I spilled water on the range it caused a short that had flames shoot out of the handle that regulates the flame. I called Landers afer I had shopped newer rangers and couldn't find one with all the features ours had - They had a repairman there the next morning to access the damage - he provided us a cost and time to repair estimate and said the parts would be in within a week. 3 days later I got a call that the parts had arrived and they could do the repair that day. In addition to the repair caused by the fire I had them clean our 2 oven doors making our old range work and look like new completeing our remodeled kitchen!