Landers Appliance Inc

I could not have been more happy with Joe from Lander's. Everything about this service visit was excellent. All communications with the company in scheduling and follow up were excellent. Would not hesitate to use again or recommend to others.

I contacted Landers Appliance and explained the problem over the phone and shared pictures. Dean told me this was something I could fix myself and walked me through what to do, said he could help if needed, but suggested I try it first and save the cost of a service visit. His suggestion worked! I will definitely use Landers if I encounter any future problems I can't deal with myself since I know Dean is a straight shooter who wouldn't take advantage. Thanks, Dean!!

I WANT MY MONEY BACK THESE GUYS ARE A JOKE .

One of my Fischer-Paykel dish drawers seemed "dead"--it had no power--whereas the other attached drawer was working fine. I scheduled the service for two days out and selected the window of 9-1. The repairman arrived about 12:40--It's irritating when the service is completed after the assigned window, but cannot complain-he arrived within the window. I was informed beforehand that the cost of the visit to diagnose the problem would be $119.50. The repairman "Paul" came in and immediately pushed a button that made my dishwasher come back to life--within 5 seconds it was working. I asked "How did you fix it?". He responded that the "lock button" had been inadvertently pushed and he just needed to release it. While he spent 10-15 minutes I guess trying to charge my credit card, I was trying not to beat myself up for the fact that I had just wasted $119.50 for something that I could have fixed myself if I would have only read the manual. After a long period of time he told me your total is $139.50. I said "I thought the total was $119.50" He said "There is $20 labor." I said "You're going to charge me $20 for pushing a button?" He said very condescendingly "I came out and I'm leaving with your problem resolved" He said nothing else--I then waited another 5-10 minutes while he continued to work on my invoice/credit card. I had given him a $10 coupon so my total was $129.50. He asked for my email address so that he could send the receipt which by the way I never received. Before he left, he must have intuited that I was not really pleased and he asked me if there were any other appliances I had questions about. I said no and he left. Bottom line: I have been using Landers since 1993. I usually have had George as my repairman and loved him. I had never had this guy Paul before and even though as he stated, he came and resolved the issue, his attitude towards me left a bad taste in my mouth. I definitely think $119.50 should have been enough to cover 5 seconds of work and travel time. It is definitely not the $20, it's the principle of bad customer relations. Jamie Brilliant UPDATE: This is an updated review ---After seeing my negative post on this site, i was contacted by the owner regarding the "repair" of my Fisher Paykel dishdrawer. He did concur with my view that I should not have bee charged $20 "labor" for pushing a reset button on my dishwasher. He promptly sent me a refund for the $20. I explained to him that my issue was not so much the $20 but the way I was treated upon questioning the labor aspect of the fee. He assured me that the repairman had been counseled. Because the owner is obviously very concerned about his customers, I will be happy to continue to use Landers in the future as I have for the past 20 years.

I called for an appointment on October 9; they promised a service call between 9 and 1 the next day. We received a phone call within that time frame that the technician was on his way (he arrived within 15 minutes). Nice guy, careful, professional, courteous. Had the job finished within 30 minutes. He was very responsive and we were pleased.

I used them based on a friends recommendation. I thought the service was fine. We concluded that it would be better to replace the machine.

I loved Landers. Everyone I spoke with was courteous and informative. We live in an older home and I needed to find a new washer and dryer that would fit through our doorway and fix into our basement area. Landers had a great selection of smaller appliances and the prices were good. The thing that sold me was they do their own installation and have an excellent service department. I had spoke with them about possible repair service for my old dryer ( 19 years old). They were very thorough and answered all my questions.

The service tech came the day I called and first fixed a blocked hose but found a sensor which was inoperative and had to order the part. As soon as the part arrived (2 days) the tech returned and installed the part in only a few minutes.

Dino was efficient, professional, and very honest. He could have just told me that we needed a new track, but instead gave me the option of having a perfectly functional appliance without spending the extra money for a costly repair. He removed a broken spring mechanism on the right track, and it immediately solved the problem. Now all I have to do is defrost the fridge, and it will be virtually as good as new, absent one small part that isn't really necessary. What a relief!

I tried to contact GE as my appliance was made by them. There online system for scheduling service is messed up. I scheduled an appointment on Monday, September 9, 2013 for an open time slot on Tuesday, September 10, 2013 between 1pm-5pm. I received a confirmation of the appointment's acceptance. By 3pm that Monday, I received a voice mail and email informing me that my appointment would not be honored as the technician was booked for the week. Customer service at GE took the liberty of rescheduling my appointment for Monday, September 16, 2013 and sent me a "thank you" email for rescheduling. I told them I never requested to be rescheduled and informed them that their online scheduling was flawed because it still showed openings for the same week that they were supposedly booked for my zip code. I went Angie's List. Left a voicemail with Landers Appliance requesting service. We were contacted promptly Tuesday morning for an appointment on Wednesday, September 12, 2013 between 1pm-5pm. The customer service from the office was superb. They followed up with us to confirm the appointment. The tech arrived shortly after 1pm. He was courteous, wiped his shoes, in uniform, and very professional. He listed to what I thought the problem was with the dryer. Informed me that there would be a diagnostic fee and that he some parts for my model dryer on the truck. Upon his inspection he found the dryer was in pretty good condition and it just needed cleaning. In the end, all my dryer needed was a little internal cleaning and it runs just as good as it has over last six years. I recommend Landers. They are top notch.

They were very professional, great service, were orderly, explained everything to me, advised me how to take of care of things for later and cleaned up after themselves. It was easy to get an appointment as well.

Landers Appliance was very good. They were prompt, very clean in their work and very professional. They are extremely reliable and even their office staff was very responsive. You'll have a good experience. Their price is very reasonable and they were here when they said they would be. I would absolutely use them again.

He was on time and very professional. I'd call them again in a minute

Very courteous, organized and informative

Took half an hour from arrival - clean, efficient and low cost job. Very pleased. The repair guy - Steven - was both courteous and efficient. Landers can be more expensive than some of the competition, but they have competent TRAINED techs and have never disappointed us.

The person who handles the phone had very good customer service manners. The service man was prompt and professional. He explained my choices and then performed the work perfectly. This was the first time we had used this company - a friend had recommended them. Will definitely use this company again.

Great service and appreciated the honesty and professionalism of the tech.

I had a very positive experience with Landers. The technician was professional and arrived within the window provided. He quickly diagnosed the issue and installed a new circuit board, which got the compressor running again within a matter of minutes. Later in the day, I thought the unit wasn't working again. Although I turned out to be wrong, the tech came out the next morning at no charge to ensure everything was working fine. I would use Landers again in the future.

I do not recall the exact date or cost of the service, but wanted to share our experience. We moved into a new house and on move-in day, the fridge was not working in the mother-in-law unit. We chose Landers based on Angie's List reviews and were very happy with this company. They were quick to come out, prompt, professional, diagnosed the problem within minutes, had the part needed to replace, and had the fridge working in less than 30 min. The cost was competitive based on internet price shopping. The person who fixed our fridge seemed very knowledgable. I would recommend this company and use them again in the future.

Our Kenmore Side-by-Side Refrigerator/FreezerTuesday July 9 - The technician showed up within the window provided (1 pm to 5 pm). A heads up call was made to notify that he was on his way and he showed up at 2:30. The technician asked some questions and did a brief analysis of the situation and determined that a Defrost Timer needed to be replaced. Within the hour the part was replaced and the unit appeared to be operating properly. The total bill was $232.00 Thursday July 11 - The unit was demonstrating the same problems as before - refrigerator was not cold and freezer items were melting and dripping. We called Landers and they made an appointment for Friday 1-5 PM. Friday July 12 - The technician arrived around 2:30 and ran further diagnostics. It was determined that the Thermostat would have to be replaced. The part was not on the truck nor readily available. The technician asked if he could come back Monday and we said no. We had already taken off two afternoons from work to be here for the repairman.Arrangements were made to have the part installed on Saturday Saturday July 13 - The technician arrived about 9:30 AM and proceeded to install the Thermostat. The unit is working properly. No additional charges were assessed for the part or labor beyond the original $232.00. IF this repair is final, I will be pleased with the service and I appreciate Landers' responsiveness and their desire to folllow up after the first attempt. They are a good honest company and the technician was incredibly professional and respectful, even though the repair took more than one try.

The work was completed however it took at least four visits to finish the entire job. The cost of the job truly dampen the experience. I am not sure if the problem was accurately diagnosed.

I own an investment property and the dryer of a stackable washer/dryer stopped working. I scheduled the appointment and asked for a call an hour before the tech arrived as this is my investment property. They called and let me know it would be an hour. They were there in a half hour. Fortunately my renter was at the house, but I specifically told them I could not be there on short notice which is why I wanted the call (which is why I put responsiveness lower). The dryer is in a closet and the tech made it a point to let me know he saved me $75 (approx) because he was able to diagnose the issue without pulling the dryer out of the closet as that was their fee if they have to move appliances. He then spent the next hour testing and determined the problem. I asked if he would be able to fix it. He said no, they had to order the part and would not be able to fix it until the next week and the service call was $100. I probably could have asked more questions about their service, but I assumed they would be able to fix an appliance the same day as that is what people need. I canceled their follow up service and found other means to get the situation fixed. I was very dissapointed with their service as they didn't even try to meet my needs.

I made an appointment on 6/3/13 for 6/6/13 sometime between 9am and 1pm. The technician arrived about 10:15am. It took him about 5 minutes to diagnose the problem (burnt wire in the control panel). He tested the washer and wrote up the bill. He was done and gone by about 10:35am.

I've used Landers Appliance for a number of years. They have different people who come and some are better than others but I continue to use them because of the owner and he's always willing to do anything. The owner is very helpful and he always send out a survey to see what your experience has been. They do try to correct anything that hasn't been satisfactory. He will always take your calls and work with you.

Service tech did a nice job. Also cleaned out dryer vent.