Landers Appliance Inc

Small business - better assortment and prices than Big Box stores. Highly recommended.

Sadly, despite their friendly visit, they did not do any further investigation to discover the source of the odor, which still remains. I mentioned to them that I suspected that one of our babies' tiny socks could be trapped somewhere in the machinery, or that perhaps drainage was an issue (the units were just stacked in the last 6 weeks). They told my husband that they do not take machines apart. I would have contacted another vendor had I known that they would not attempt to resolve the issue!

To get the negative out of the way first, this provider charged more up front for the visit and diagnosis than others ($100 vs. as low as $40 elsewhere.) After speaking with them, and with four or five others, we hired them anyway, and we did not regret it. They were the only people who could come and fix our broken dryer the same day --- a major factor for us (with two young kids at home). They also went above and beyond to make sure the problem was solved on that first visit. The repairman (Dino) rapidly diagnosed a broken belt, but found he did not have the correct replacement part with him. Instead of arranging a follow-up visit for another day, with another visit charge, he rummaged around in his truck until he found a belt that would at least hold us over until he could come back. He did this at no extra charge. He also gave us a bill for the total charge right there and then, one that would hold regardless of what happened on the follow-up visit. The temporary belt did hold, allowing us to get on with our lives. Dino did come back several days later, with the correct belt, and installed that at no additional charge. So he was as good as his word. While it is possible that another company might have done this repair for a little less total, we doubt that it would have been done so quickly or so professionally. When our refrigerator broke down the week after, we had no hesitation in calling Landers again. The visit and diagnosis fee was the same ($100) --- and again the service was more than worth it. This second repairman (George) diagnosed the problem as a faulty defrost control board, fixed it by "rebooting" the fridge, told us what we could expect in the future (and what it would cost to replace the board) --- and charged us nothing on top of that visit fee.

The experience was good. I didn't shop around for pricing. I would definitely use them again.

Just called and they charge $99 to come give you an estimate. The $99 is NOT applied to the repair. Any repair is on top of the $99. That seems very expensive! I did not have them come out.

It went as smooth as possible. First call was answered promptly and appointment set. Tech on time. Called back same day with price for work. Came back on time and fixed oven.

The control fuse was blown. The technician repaired it. In July, it broke again and he came back out. I was very pleased with his services. Also, He checked my washer and found I needed a new one so I purchased a new one from Landers. Their service is excellent.

The salesperson, Patricia, was very very helpful and courteous and arranged everything to accommodate me and my schedule. On top of that, the company called and was able to deliver and install a day early. Very positive impression of this company.

They were good. They have good customer service. The pricing I thought was fair for both times that I used them. They were punctual. They were able to fix it the day they showed up. They had the parts that were needed on the repair.

I spoke to someone about a repair for a Kitchen Aid dryer. It needed a motor. They quoted a motor at 140.00. $99.00 for a house call and $150.00 to install. I thought $250.00 to repair the dryer was excessive. It had been my experience that the house call charge would be credited to the overall cost. Not the case here. They did suggest I buy a new dryer. Perhaps because they sell dryers.

Unfortunately this service was several months ago and I can't remember the details, but I DO remember being very impressed with the serviceman. He was professional and knowledgeable, and as I remember still in his teens or early 20's. Restored my faith in his generation.

They had to come out three times to finally fix the repair. We were very disappointed with their work.

The repairman came out and hooked up his computer and ran through a number of diagnostic and physical tests. It was a very thorough evaluation. Bottom line, we needed a new drain pump motor. Lander's ordered the part and it was received and installed in a week. We were very pleased with the professionalism of the repairman and the executed washing machine repair.

Technician came on time and promptly did the work and gave some tips on using the new fridge. Everything went well. This was after very bad experience with both Homedepot and Samsung even though per the note inside the fridge Homedepot installers should have connected the waterline when they brought the new fridge. Samsung support vendor took two weeks and cancelled two tickets and never showed up to do the work. So we had to pay someone else to fix the water line.

The serviceman was great, he changed out the water supply line and cleaned out all the ice and my icemaker works great now. Would definetely use them again.

they repaired by washer at a reasonable price. very professional. the washer continues to work well. I'd use them again when needed.

Today, on Christmas eve, they came out as promised and thoroughly examined the machine, checked the hoses (not the problem), and made sure everything was in good working order. The problem we had was not with any work they had performed for us- and yet they charged nothing for the follow-up. Steve spent time with us explaining a great deal about our machine and while advising us on the dependability of newer models, counseled to stay with our machine until repairs started to cost more than its worth. This kind of honesty really inspires confidence in this store and its personnel. We are really impressed.

Salesperson was very responsive and walked me through measuring the available space to make sure the new units would fit. The installation team was superb. It was pouring rain when they delivered the washer and dryer. They explained how to use both units, and the special features. They cleaned up the installation area. I love Landers. While I did find the washer and dryer just a bit cheaper at another dealer, the quality of the service more than makes up for higher cost.

After calling a number of places looking for someone who was open Thanksgiving weekend, I found Landers. They were not only open, but they sent a technician out the same day I called. I was very impressed. The technician came on time, looked over the oven, and checked his computer to see if they had the needed part in stock. They didn't. He said he would order it and someone would call and email to let me know when to expect installation.He didn't talk much - but I was ok with that, as long as my oven was going to be fiixed. I use it almost every day. However, I did expect to hear an update from Landers on Monday, which I didn't. I finally called them, spoke to two very nice women who apologized profusely for not calling as promised. Neither of them could tell me when the part would be in or the install would happen. Each promised to follow up with me on Tuesday. Neither did. On Wednesday, when I phoned yet again, I got a cheerful woman who gave me an appointment on Friday afternoon. While she seemed quite pleased with this, I was not so happy. The wait time was not as much of an issue as the complete lack of follow through and poor communication. The technician on Friday was quick, efficient, and almost completely silent. He promised me an invoice via email. I finally received the invoice a week later. According to the invoice, I got a clock. If you say you'll call on Monday, do it. If you promise an emailed receipt, I should get it the same day. And it should be accurate, for crying out loud.

Came out on Monday morning after we called to schedule repair on Saturday. Dryer was fixed in about a half an hour. Excellent service, however....the only downside to this provider is the fee. They changed us $99 just to walk in the door and then charged additional based on the actual repair. I think that is a high price to pay just for the service call.

It went great! Other service providers couldn't come out until five days later. Landers came out the same day. The repairman was very professional and prompt.

It took three days to get a technician to my house. The first day, they 'promised' to arrive between 9-1. At 1:30 I called and told them not to come because I had a doctor's appointment in an hour. I told them they would get an F in Angie's List. At that point the phone operator said they'd come the next day with a 45 min. call before the technician arrived. Once again, at 1:30 I called and told them to cancel the service call. Later that afternoon the service manager called, apologized and promised to have a technician arrive as soon as possible in the morning. Today the technician arrived and repaired the dryer. I was stunned with the bill however, $220! I didn't believe the trip and the repair would amount to that much. Never, never will use these people again.

When the technician came out, he thoroughly explained what was going on. He gave me the options and told me what I should do and gave me advice on how to handle the situation. They didn’t do any work on the first visit. There wasn’t a gas leak. They checked if there was a problem with the stove and to see where the gas leak was coming from, if there was a gas leak. They were prompt and professional. They explained the work and what they’re going to do. There was no problem.

The repairman (Steven) fixed the problem in about 3 minutes. He was very nice and very professional.

Service manager was willing to have a thorough discussion on the telephone about possible problems with our stove. We were thus prepared for the cost of various possible solutions. We were pleasantly surprised however when the prompt, curteous, and very professional technician found only an electrical short in the system and we escaped for little more than the cost of the service call.