Landers Appliance Inc

It went well. They came in and the guy was really honest and said it would have cost more to repair than to replace it. I would use this provider again in the future.

Technician was honest about replacement of appliance and suggest to run one more load if that went well I might get a few more uses.

The housing for the transmission was cracked. The machine, as the service technician noted, would cost more to repair than replace. He answered my questions regarding advice on purchasing a new machine, which on the whole turned out to be good advice. All of my contacts with Landers were pleasant and efficient. I would use them again.

Dean Landers and his team did a great job from my first phone call to the completion of the job. We had 3 kitchen appliances removed and new appliances installed. The team was neat and very professional. Great work!!

Outstanding. Our fridge is 30 years old and I was prepared to hear it could not be fixed. I was pleasantly surprised that George diagnosed the issue very quickly, checked part availability, ordered them and came back the next day. He installed the Defrost Thermastat and the Defrost Heater. It now runs better than ever. I will use Landers for all my appliance repair needs in the future.

It was late on a Wednesday when we noticed the refrigerator was not working and everything in the freezer was thawing. At that time there was nothing we could do but wait until the next day to contact a repair. I immediately went to Angie's list to look up who serviced my area. I found three different companies, but Lander's Appliance were the only ones who answered the phone with a live person for me to talk to. That really rated them high on my list because I wanted to ensure I could get same day or at least next day service. I understand that the service call of $99.95 is much higher than some others; however, at least I knew someone would be coming that day. They even went so far as to understand I was at work and called me within the time frame I gave them to let me know the service technician was on his way. This gave me enough time to get home from work to meet him and didn't cause me to sit around for a 4-5 hour time block just waiting. The service technician, who was a master technician, was very knowledgeable and explained the process of what he would do and how it would get diagnosed/charged. Essentially you pay the $99.95 no matter what - whether it is fixed or not - but they do consider the age of your appliance and whether they themselves would fix it or just buy a new one. It ended up being my control panel luckily and not the compressor. A compressor would have meant a new refrigerator. Ultimately my repair was around $316 if you consider the $99.95 which I would have had to pay anyway which made the repair worth it to me and my husband. I was also able to use the $10 Angie's List coupon to get to this price which was nice. Within a matter of minutes it seemed, the refrigerator was up and cooling ;-) The technician left and I went back to work. When I came home later, my husband said he noticed later that day that the water/electronic temperature gages were no longer working which they were prior to the repair. I called Lander's the next morning and the same technician was sent out to see what was wrong. I was hopeful that it was just a wire that was perhaps not correctly connected back or not as tight as it needed to be as the appliance was otherwise working. When the tehcnician arrived, I shared that was my hope and at first he seemed put off that I would even suggest such a thing and told me that if it is not the control panel (which can sometimes be faulty at replacement) that the repair would be more. I was taken back as i was just having friendly conversation and sharing my hope that it would not cost any more. The good news was that if it would have been diagnosed as something more, they would have refunded my money (they have a 90-day gurarentee) and taken back the part they put in if the total repairs would have been more than I wanted to spend. Utlimately, the technician did find that one of the wires was dislodged. Once all was reconnected everything worked fine. Even though the service call was higher than most, I would use Lander's again. They were prompt and professional both days.

The service was not cheap and they were very thorough. My interaction with the service provider was fine and they fixed the problem. They are a little expensive, but it seemed to be worth it.

They were courteous, efficient, and timely. He did the work in a minimum amount of time. He knew what he was doing.

Our Frigidaire stopped cooling the refrigerator compartment late in the evening. I called when Landers opened the next day and was able to get an appointment that day but was told the service time would be 9-5. Not only was the problem quickly identified and repaired but the technician arrived by 10 which allowed me to get to work on time. The refrigerator is working perfectly. The technician was very competent and friendly, and I was charged a fair price. I would definitely call them for an appliance repair in the future.

We have used Landers before, based on Angie's List recommendations, and once again had a phenomenal experience. Our refrigerator died. We did some research on line, and called various trade associations, the manufacturer, and, ultimately, service and sales firms. As usual, Landers was the most knowledgeable. Their main business is repair, so they apparently go to a lot of training events. They asked good questions and gave solid, unbiased advice. Even though they are not conveniently located for us, we drove out there to look at what they had; their selection is more limited than big retailers. There is absolutely no pressure, and the salesman was helpful. We looked at scratch-and dents, priced lower, and ended up buying one. We could not see any imperfection in the store or in our home. (Everything is guaranteed.) They not only added a promotional discount, they added a discount from an old coupon to that! I should mention that we had bought a scratch-and dent dryer from them a few years ago sight unseen - it was just going to the laundry room. Turns out that dent was even more inconspicuous that described. Thay delivered the refrigerator the next afternoon. (We had just missed the delivery to our area for same day.) No extra charge for fast delivery. There are charges for delivery and for installation, both of which are typical for our area. There is a $10 charge for removing the old refrigerator. Delivery was without incident, the installers were pleasant and efficient. They even told us some important information about allowing the refrigerator to come to stable temperature - info that is in the manual, but it sure was convenient to have someone tell us upfront what to do. A side note: we needed dishwasher service on a holiday a year or 2 ago. They came out, no extra charge. I will use them for appliance sales and service every time.

The refrigerator stopped working late Saturday evening. I went on line and placed a request with several appliance repair companies. A very polite young woman, Jackie, from Landers Appliance called at 8:00 am on Monday and scheduled the appointment for that day. She gave a time frame from between 8:00 am to 5:00 pm; but indicated that I would receive a call approximately (15) minutes before the technician arrived. As promised, I received a call at around 11:00 am informing me that Technician Joe was on the way. He arrived a short time later and within minutes had diagnosed the problem with the refrigerator as a malfunctioning fan that was not transferring the cold air from the freezer to the fridge. Joe had the part in his van and was able to replace the fan immediately. Throughout our interaction Joe was very polite, pleasant, and took the time to answer several questions regarding our refrigerator. We also made Joe aware that we are going to have our kitchen remodeled in 2015. He mentioned that Landers sells appliances and made recommendations regarding some quality brands that are reliable. Based on our overwhelming positive experience with Landers (Jackie and Joe) we fully intend to visit their showroom to get our appliances. Great company with outstanding employees. Thanks for the outstanding job Joe! I checked the refrigerator this morning and it is working perfectly. I highly recommend this company.

My old electric Whirlpool dryer wouldn't start. Landers sent Robert, who was very courteous and professional. The dryer ran fine once the electric cord and thermal fuse were replaced. I am satisfied with the repair. The cost to repair the dryer included the service call flat fee, parts and labor. The dryer is over 15 years old, so when it bites the dust again it will just get replaced with a new one.

Was only there a few minutes and said the washer had to be replaced. He didn't do any repairs.

Great. They were prompt, and did the work quickly and well.

It went fine. Robert even phoned LG to see if they had other recommendations. They didn't.

It was a great experience. Landers went out of their way to fix the problem. Although it took a few days everything was done to perfection. Time delay was waiting for parts from the manufacturer. What could have been a rather expensive venture, was not. Landers went out of their way to research when and where we purchased the dishwasher and and if the parts were under warranty. The dishwasher was only 2 years old. Fortunately, the parts were under warranty and the only thing I paid for was the labor. Amazing, I have dealt with other repair companies and no one has ever gone that length in customer service. The young gentleman that serviced our dishwasher was prompt, courteous and explained everything. I will definitely use them again. Also, no money exchanged hands until the job was totally completed.

Despite sticker shock we agreed to the replacement of the compressor unit. Within a week, the unit was making loud noises. Landers sent out a senior tech who arranged for a warranty replacement of the compressor.

Both washers need to be replaced because fixing them would be more than a new washer. We really liked Robert a lot. We would definitely use Lander's again.

The refrigerator is working fine now. I felt the overall charge was steep but I really have nothing to compare it with. The labor was expensive for the amount of time involved in the repair. Nevertheless, I was pleased overall.

I think what i've already explained above and several weeks ago is pretty much what happened.

Without our asking they also checked out the motor to make sure all was well. Excellent and reliable service.

We were charged nothing for the delivery. I know nothing was actually installed but still two guys did have to come out. Greatly appreciate it. I can't say enough about this company. They are fast, personal, and know their stuff. Len Walker took so much time explaining our options with absolutely no pressure.

Technician was able to come out the next day and arrived on time. Was quickly able to diagnose the issue (compressor), which we had suspected was the issue - though sometimes, it could be the relay switch, a repair the tech said he could have done on the spot. Explained what he was doing and testing. We decided to replace the refrigerator.

The tech was very nice and knowledgeable. He went out of his way to be thorough. However, the quote was just too high for me.

We didn't end up hiring this contractor due to the expensive diagnostic fee. (See details above.)