Response from Landers Appliance Inc
Dear Member, Thanks for calling us and using our free phone and e-mail consultation service. Whenever we are dealing with a customer over the phone or by e-mail it is, as you can imagine, exceptionally difficult to determine a problem without having a professional service technician examine the appliance in person. Our goal is to ask as many questions as we can and to give as realistic a perspective as is possible from our own expertise. Because we have a tremendous amount of service experience our recommendations are normally accurate, but as with anything else that is done in this manner it is still a best guess situation. Whenever we send out a technician to determine the cause of the problem we guarantee our diagnosis. If we are wrong in our diagnosis, as happens from time to time, we will return for free and re-diagnose the appliance. If parts have been replaced that were not needed we will determine the correct cause and re-quote the repair as if we had made the correct diagnosis in the first place. If the repair price is too expensive, we will remove the parts and refund the original repair money (parts and labor) except for the initial service charge. You can read more about our policies on our web site. and as always feel free to contact me if you have any questions or concerns about our service. Dean Landers, President, CSM, CAT