..Called for estimate on shower door and was given price of approx $350 over phone. Estimators sent and they stated that office person had quoted incorrect product. Never received call back with revised quote. I had to call to get it. it was more than two times original quote. Office contact became arrogant when pointed out she had misquoted and recommended wrong door. Sent email to owner that was obviously intercepted ! Sent written letter to owner asking for contact from him. Never was contacted by anyone from there ! This is some of the worst customer service I have ever experienced .
Description of Work: Office contact misquoted product and then had arrogant attitude and blamed mistake on us.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$770
Louis S.
08/2015
5.0
glass repair
+ -1 more
I could not be happier with my mirror! They arrived on time and did a fantastic job installing the mirror. The installers were very nice and polite. The entire process was very smooth. I will absolutely use them again in the future and will recommend them to family and friends.
Description of Work: Installed an 8 foot mirror above my vanity in my bathroom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$340
Michael C.
03/2015
5.0
doors
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,850
Janice S.
01/2015
2.0
doors, glass repair
+ 0 more
I had to call them three times, the last being this morning. We had a little altercation when I called this morning and he hung up on me. The quality of the shower doors were fine, but I also needed the glass shelving and glass for the tabletops done. They never delivered it to me and they were rude and unresponsive when I tried to contact them about it. I would never use them again for anything.
Description of Work: They put in shower doors. I also hired them to do the glass on some of the tables and shelves in my house.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
Response from Jon D Chaudron Shower Door Co Inc
Thank you Mrs. [member name removed] for the review. I appreciate and respect Mrs. [member name removed]'s opinion on the topic. I recognize her frustration and wish our company could have served this client better. However, there are some key elements missing from the complaint that are crucial to understand our motivation to continue working for this client. Mrs. [member name removed] did not hire John D. Chaudron Shower Door & Mirror Co. Inc. directly and our relationship was not with Mrs. [member name removed] but rather Huber Fine Homebuilding. Our contract and agreement was solely with Huber and not with Mrs. [member name removed] so, there is a minor misrepresentation. Secondly, Huber has not paid us for the work completed as far back as October when the custom shower door and mirror were installed. We did a wonderful job on the glass and Mrs. [member name removed] agreed in her response. The real issue is we hesitate to continue working for a client when we have not been paid for work completed especially when it has been more than three months. Mrs. [member name removed] may or may not be aware of that payment situation with Huber and we did not want to complicate our relationship with Huber out of respect. Mrs. [member name removed] was frustrated and simply operating on the premise that we were being inattentive and irresponsible which we were not. We provide excellent services and products delivered professionally for more than 30 years. I invite Mrs. [member name removed] to reach out to us and we will gladly complete the new glass table tops. Hopefully we will have been paid by that time and can serve her properly.
Michael C.
12/2014
5.0
glass repair
+ -1 more
Very pleased. Workers showed up on time. They even took off their shoes so they would not dirty up my carpet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Michael C.
12/2014
5.0
home remodeling
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,750
Donna A.
05/2011
3.0
glass repair, home remodeling
+ 0 more
We were not pleased with how this turned out. Our shower door rests about a quarter inch open all the time, allowing quite a bit of water to escape. I would have been better off not doing this repair at all. Now I have to hire someone else to come in and fix the job.
Description of Work: Reinstalled glass door that had been removed earlier for repairs.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
2.0
$130
Response from Jon D Chaudron Shower Door Co Inc
The member originally had a heavy plate shower enclosure by another company. She was having a leakage problem and had water damage from the leak. Again this WAS NOT our door. Her tile man had removed her door so he could replace her damaged walls. After the work was done, the member called us and asked us to put the door back on which we did. The door was reinstalled. The bottom hinge was still in the sill and never removed. All we did was mount he top hinge in the SAME holes as created by the original installation. We certainly had no control over how this door operated, any gaps, or leakage.All we did was what was asked which was reinstall HER door. There is no way we can guarantee the operation of this door when we did not see the door prior to removal. The member never called our office to voice any dissatisfaction or we could have seen what options we could have offered her. This customers was advised in the beginning and her invoice was noted according that NO WARRANTIES can be issued because we did not originally install this door. I am sorry to say that customers like this have forced us to decline when requests are made in the future to reinstall another contractors work.
Ann W.
05/2011
5.0
glass repair
+ -1 more
His advice was that the location that I wanted to use was not appropriate. The mirror is very antique, big, and heavy. He wasn't sure that it could be secured. He was certainly professional enough to say that we couldn't do it. He said he thought we were taking a big risk. I appreciated his honesty. He was on time and plesant. He looked at the mirror and wall. He did some tapping and looking and then gave me his opinion. He said I was risking having the mirror fall.
Description of Work: I got a consultation from Jon D. Chaudron Shower Door to look at a mirror that I wanted hung.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JOYCE A.
10/2009
5.0
glass repair, home remodeling
+ 0 more
It went wonderfully. They did a beautiful job. The guys even brought donuts and were a pleasure to work with. They cleaned up and vacuumed after the work was done. Their price was excellent as well. I would highly recommend them.
Description of Work: They put in a full wall of mirrors in my livingroom from ceiling to floor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$950
06/2005
5.0
home remodeling
+ -1 more
DOWN HOME COMPANY THAT PUTS OUT VERY NICE RESULTS. THEY PROVIDED A GREAT PRODUCT AND LEFT THE AREA SPOTLESS. THEY TAKE THEIR TIME AND DID IT RIGHT AND THEY CAME OUT FOR A SERVICE CALL LATER WITHOUT COMPLAINT OR CHARGE.
Description of Work: MATERIALS, TAXES, AND LABOR TO FURNISH AND INSTALL 3/8' THICK HEAVY PLATE SHOWER ENCLOSURE.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Glass and Mirrors,
Kitchen and Bath Remodeling,
Doors
FAQ
Jon D Chaudron Shower Door Co Inc is currently rated 4.3 overall out of 5.
Monday: 7:00 AM - 4:30 PM
Tuesday: 7:00 AM - 4:30 PM
Wednesday: 7:00 AM - 4:30 PM
Thursday: 7:00 AM - 4:30 PM
Friday: 7:00 AM - 4:30 PM
Jon D Chaudron Shower Door Co Inc accepts the following forms of payment: Check,Financing Available,PayPal
No, Jon D Chaudron Shower Door Co Inc does not offer free project estimates.
No, Jon D Chaudron Shower Door Co Inc does not offer eco-friendly accreditations.
No, Jon D Chaudron Shower Door Co Inc does not offer a senior discount.
No, Jon D Chaudron Shower Door Co Inc does not offer emergency services.
No, Jon D Chaudron Shower Door Co Inc does not offer warranties.
Jon D Chaudron Shower Door Co Inc offers the following services: Shower enclosures, insulated glass, frameless glass enclosures, custom sandblasting