Superior customer service and attention to details. We had siding, shutters, new windows, porch rails and a new roof installed. We are extremely happy with their service.
Description of Work: SIDING
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50,000
Pam P.
10/2018
1.0
decks
 + -1 more
Champion will not honor the warranty. Champion installed the deck lights in a faulty manner, not in accordance with the contract and fabricates ridiculous reasons for not honoring the warranty requirements.
Description of Work: Deck replacement
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$15,000
Shawn T.
05/2018
1.0
replacement windows, doors
 + 0 more
Large Scratches on the Door Finish and sloppy installation. When we confronted them about the issues, they would not return calls. Over 8 calls placed with messages left. I would avoid this company at all costs
Description of Work: Patio Door and Windows
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$6,000
Christopher D.
05/2018
1.0
replacement windows
 + -1 more
Three of six bedroom windows Champion installed in 2006 had their seals fail. Champion came by in November for a $99 service fee and ordered three new windows. For the next five months the Baltimore office never answered the phone or returned any messages left. We called the Champion national office and a month later three replacement windows arrived. However two of them were not sized properly and were forced in. We called to see if they could be fixed and three weeks later no return call from the Baltimore office. Looks like we’ll need to hire a different company to replace the windows.
Description of Work: Replacement windows under warranty
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
4.0
responsiveness
1.0
punctuality
4.0
$99
Joyce T.
09/2017
5.0
replacement windows
 + -1 more
It was fine. We've had them random times. They did a very good job. We were very satisfied with what they did. They were prompt and efficient.
Description of Work: They replaced some windows.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Michael S.
04/2017
5.0
replacement windows, sunrooms
 + 0 more
The results were excellent and it gave the areas in the house a much more modern look
Description of Work: Replaced old style transem windows in living room, sunroom, and over front door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Anastasia S.
01/2017
5.0
replacement windows, doors
 + 0 more
It was very fast, professional, and top notch. They were very courteous.
Description of Work: Replaced kitchen and dining room windows. Also replaced front door and back sliding doors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
David S.
12/2016
4.0
replacement windows
 + -1 more
They thought I wanted a new sun room and would not represent mine as it was not their product
Description of Work: Re-seal the existing sun room
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Jon U.
09/2016
5.0
replacement windows
 + -1 more
We picked them for the windows because we were pleased with the work they had done on the roof and the doors, the year before. So we didn't do a lot of price comparisons. The price seemed not as much as I was expecting it to be.
Description of Work: They replaced all of our windows.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Diane H.
09/2016
5.0
replacement windows, doors
 + 0 more
The service went extremely well. The price was not the cheapest, but I think it was the best value for the money. I have been tremendously pleased with the service. We had a problem with the screen door on the sliding glass door that I had done. They came out until it was fixed. They eventually had to replace the screen door.
Description of Work: Champion Window put in new windows and doors about a year ago.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Joyce T.
09/2016
5.0
doors
 + -1 more
It worked out fine, we've been very satisfied with them.
Description of Work: They adjusted a door.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Paul H.
06/2016
3.0
doors
 + -1 more
I contacted the company's local office repeatedly to get it repaired as a warranty-covered item. I scheduled the date/time for the repair person to come (taking the day off work) and they did a "no-show" - no call, nothing. I contacted Champion locally and was brushed off with "the scheduler had the day off" -- not certain how that affects a service call scheduled several weeks prior and they offered no satisfactory explanation. I attempted to schedule another day for the repair and was told that they only have one service/repair person for the entire suburban DC and Baltimore area and that they only service my area one day a week. I decided to contact the main office and finally spoke with someone in customer service who said they would look into the situation and call me back -- this never happened.
Description of Work: The lock on the patio door installed by Champion broke.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Norene G.
11/2015
5.0
doors
 + -1 more
From start to finish the job was seamless. The salesperson came to discuss what door we wanted. He was really professional and was able to answer all my questions. When the door was ready for installation the crew came out and the installation went smoothly. Over two years later and the door is still perfect with no problems.
Description of Work: Our old front door was removed and replaced with a brand new front door and storm door. They had to redo all the trim on the outside of the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Kathleen D.
11/2015
5.0
doors, replacement windows
 + 0 more
The person who supervised and handled the installation impressed me greatly . (I think he was Mr. Chan, but I may have the name wrong.) He was extremely efficient, knowledgeable, and professional. I would certainly want him to manage any other business I might have with the company.
Description of Work: Replaced three sliding glass doors in my townhouse.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,000
Steven R.
08/2015
1.0
replacement windows
 + -1 more
Champion Windows gave me a 2 hour sales pitch for new windows. It was similar to the Windows Nation pitch in that it was top-heavy on accolades and media coverage, and light on their window quality and performance. The cost for 23 windows from Champion was quoted at $33,000, or about $1,500 per window. He then computed a "discount" that dropped it to $23,000, pushed the quote towards me, and waited for me to say "yes" as if it were a forgone conclusion. The salesman called back a few days later, on the last day of the month, saying their office was competing with another office for the most windows sales, and that my sale would "push them over the top" for the month and help them win the bet. (!!) Given, he also said he was willing to give me a "better deal", if I would just help them a little. What arrogance. Don't deal with them. Best I can say about them is they were on-time.
Description of Work: Champion Windows gave me a quote to replace all the windows in my home.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
5.0
punctuality
5.0
Marlene G.
07/2015
5.0
replacement windows, doors
 + 0 more
This is an old house, so working on it can be difficult. I've had them out in the past and I was really pleased with their work, so I trust them to do a great job. Previously, they installed 10 windows for me.
Description of Work: They are installing a steel door and four new windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Pam P.
07/2015
3.0
decks, replacement windows
 + 0 more
The window replacements were done 3-4 years ago. The windows are good quality. The measurement of one window was not done properly and the installer did a fix by adding spray foam. The deck was done 2 years ago. The deck installers were fired as they made so many mistakes. The deck install was suppose to be done in a week, it took 3 weeks. I had a service tech com out to check a deck problem in May. He is no longer working there and was laid off with almost all of the staff in Gaithersburg. I called over a week ago for a service follow-up call. The receptionist in Baltimore answered the phone, as there is no one in Gaithersburg and the phones are forwarded. I am still waiting more than a week for a follow-up service phone call to be returned by the person who schedules service calls. I have no idea how long it will take before someone can come to my home. I am concerned that if I had a major problem, I would be waiting months to get a window repaired.
Description of Work: Replaced many windows and replaced a deck
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0
Yes, I recommend this pro
$10,000
Morgan and Latasha R.
07/2015
1.0
doors, replacement windows
 + 0 more
The service went smooth but afterwards I had an issue with this company within 2 to 3 months. I had water leaked in the house. Problem with door, they installed it too tight, manager was ordering a new door, when it finally came it was the wrong color. He said can not be fixed that's why a new door was ordered. Very poor customer service. I will not recommend this company to anyone. It was problem after problem after problem. I was getting the run around all that time.
Description of Work: Windows and doors (sliding)
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$11,799
Karla H.
05/2015
4.0
replacement windows, roofing
 + 0 more
We have a slow leak in the front bedroom that causes the plaster to p***** and powder but not turn to paste. We hired Champion to stop the leak. They said we needed a new roof, our slate was worn out [after 80 years]. We got the new roof. However, the roof continued to leak IN THE SAME SPOT as it had been doing for decades! Champion came back out the same week we called. The worker stayed up on the roof for about an hour with a caulking gun. Like the original crew, he was very prompt and professional. And like with the original crew the puckering and powdering returned with the first rain that followed. They are scheduled to return this month to check the problem again. I am very dissatisfied. We really thought if we "bit the bullet" this time and shelled out bucks for a full blown licensed roofer AND replaced the WHOLE roof this time, the problem would finally be fixed. We were wrong. Worse yet, there does not seem to be any brainstorming, strategizing or meeting of the minds by Champion to determine WHY the same spot continues to show evidence of the leak, something I had hoped for from a large company that we finally hired to replace the whole roof. I am dissatisfied. I am disappointed. I have been hiring all levels of contractors off and on for over 25 years to fix this same leak. Champion is not alone. None have succeeded. 8/22/15 'Turns out brainstorming is exactly what was needed. Thankfully I found my own source! I learned that after becoming wet, plaster can become "diseased" and continue to flake and powder, even after the best scraping and spackling job. The answer is to apply "Kilz" first THEN spackle! Result? No more puckering and powdering! 'Glad I didn't have to wait for them to figure it out. They were completely baffled. The wall is dry now when it rains! I will get a different company for future projects.
Description of Work: Champion put on a new roof. They list as a Window/Sunroom/Roof/Home Exterior company.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$10,000
Response from Champion Windows and Home Exteriors of Baltimore
It has been determined through multiple visits that the roof hasn't leaked since Champion installed it. In fact, there was dust in the attic above the spot described as continuing to leak. The customer has agreed that the water in the plaster from the original leak before Champion was contacted had been the cause of the wall and ceiling continuing to show damage.
James H.
05/2015
5.0
replacement windows, doors
 + 0 more
We were very pleased with both the service and quality of the product. They did a very nice job of installing and the product is great. The people were really nice and very cooperative. Actually they came back today to work on we actually had a door put in as well and it needed little bit of adjustment so they came back and adjusted it for us. They stand behind their products very well. I would absolutely use them in the future.
Description of Work: We used Champion Window of Gaithersburg about a month ago and almost all our windows were replaced. We had already replaced a few of them, but most of the windows in the house were replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20,000
Charles R.
05/2015
4.0
replacement windows
 + -1 more
.Work was great, had issues with the administration office for financial issues but the installation was good job got completed. Price wasn't the issue but the financing n the office, paperwork wasn't filed properly had to redo. The sales and installation fine haven't had problems with the door. Came on time and finished on estimated time that was given. Office staff demeanor wasn't 100%
Description of Work: .installed sliding glass door from home onto the deck
Rating Category
Rating out of 5
quality
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$2,400
Kenneth A.
05/2015
5.0
replacement windows
 + -1 more
The whole process was relatively smooth. the sales person was good and knowledgeable. After signing the contract, two person crew came to measure. It took about a month and a half before windows were ready. Scheduling during the winter was a bit difficult, but it was not their problem. In bad weather, I would not want them climbing a tall ladder to install the window. Install was done professionally. We are satisfied. We would use them again.
Description of Work: replaced windows on second floor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$2,500
Brian H.
05/2015
5.0
replacement windows, sunrooms
 + 0 more
They were very good. We were very pleased with the windows. They did a great job and they were good at installing the windows. The overall service was very good.
Description of Work: Champion Window of Gaithersburg did some services for me. They did the windows in the main floor of the house.
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*Contact business to see additional licenses.
Service Categories
Windows - Safety & Security Film,
Window Treatments,
Window Tinting,
Egress Windows,
Awnings
FAQ
Champion Windows and Home Exteriors of Baltimore is currently rated 4.5 overall out of 5.
Champion Windows and Home Exteriors of Baltimore accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Champion Windows and Home Exteriors of Baltimore offers free project estimates.
No, Champion Windows and Home Exteriors of Baltimore does not offer eco-friendly accreditations.
Yes, Champion Windows and Home Exteriors of Baltimore offers a 0% senior discount.
No, Champion Windows and Home Exteriors of Baltimore does not offer emergency services.
Yes, Champion Windows and Home Exteriors of Baltimore offers warranties.
Champion Windows and Home Exteriors of Baltimore offers the following services: Windows. Patios. Vinyl Siding. Doors. Roofing. Sun-rooms.