Champion Windows and Home Exteriors of Baltimore

Salesman was straighforward. Good communication throughout the whole process. Good installation. Pricing was fair

Superior customer service and attention to details. We had siding, shutters, new windows, porch rails and a new roof installed. We are extremely happy with their service.

Very well - the siding project may the house look brand new

Champion will not honor the warranty. Champion installed the deck lights in a faulty manner, not in accordance with the contract and fabricates ridiculous reasons for not honoring the warranty requirements.

Large Scratches on the Door Finish and sloppy installation. When we confronted them about the issues, they would not return calls. Over 8 calls placed with messages left. I would avoid this company at all costs

Three of six bedroom windows Champion installed in 2006 had their seals fail. Champion came by in November for a $99 service fee and ordered three new windows. For the next five months the Baltimore office never answered the phone or returned any messages left. We called the Champion national office and a month later three replacement windows arrived. However two of them were not sized properly and were forced in. We called to see if they could be fixed and three weeks later no return call from the Baltimore office. Looks like we’ll need to hire a different company to replace the windows.

It was fine. We've had them random times. They did a very good job. We were very satisfied with what they did. They were prompt and efficient.

The results were excellent and it gave the areas in the house a much more modern look

It was very fast, professional, and top notch. They were very courteous.

They thought I wanted a new sun room and would not represent mine as it was not their product

We picked them for the windows because we were pleased with the work they had done on the roof and the doors, the year before. So we didn't do a lot of price comparisons. The price seemed not as much as I was expecting it to be.

The service went extremely well. The price was not the cheapest, but I think it was the best value for the money. I have been tremendously pleased with the service. We had a problem with the screen door on the sliding glass door that I had done. They came out until it was fixed. They eventually had to replace the screen door.

It worked out fine, we've been very satisfied with them.

I contacted the company's local office repeatedly to get it repaired as a warranty-covered item. I scheduled the date/time for the repair person to come (taking the day off work) and they did a "no-show" - no call, nothing. I contacted Champion locally and was brushed off with "the scheduler had the day off" -- not certain how that affects a service call scheduled several weeks prior and they offered no satisfactory explanation. I attempted to schedule another day for the repair and was told that they only have one service/repair person for the entire suburban DC and Baltimore area and that they only service my area one day a week. I decided to contact the main office and finally spoke with someone in customer service who said they would look into the situation and call me back -- this never happened.

From start to finish the job was seamless. The salesperson came to discuss what door we wanted. He was really professional and was able to answer all my questions. When the door was ready for installation the crew came out and the installation went smoothly. Over two years later and the door is still perfect with no problems.

The person who supervised and handled the installation impressed me greatly . (I think he was Mr. Chan, but I may have the name wrong.) He was extremely efficient, knowledgeable, and professional. I would certainly want him to manage any other business I might have with the company.

Champion Windows gave me a 2 hour sales pitch for new windows. It was similar to the Windows Nation pitch in that it was top-heavy on accolades and media coverage, and light on their window quality and performance. The cost for 23 windows from Champion was quoted at $33,000, or about $1,500 per window. He then computed a "discount" that dropped it to $23,000, pushed the quote towards me, and waited for me to say "yes" as if it were a forgone conclusion. The salesman called back a few days later, on the last day of the month, saying their office was competing with another office for the most windows sales, and that my sale would "push them over the top" for the month and help them win the bet. (!!) Given, he also said he was willing to give me a "better deal", if I would just help them a little. What arrogance. Don't deal with them. Best I can say about them is they were on-time.

This is an old house, so working on it can be difficult. I've had them out in the past and I was really pleased with their work, so I trust them to do a great job. Previously, they installed 10 windows for me.

The window replacements were done 3-4 years ago. The windows are good quality. The measurement of one window was not done properly and the installer did a fix by adding spray foam. The deck was done 2 years ago. The deck installers were fired as they made so many mistakes. The deck install was suppose to be done in a week, it took 3 weeks. I had a service tech com out to check a deck problem in May. He is no longer working there and was laid off with almost all of the staff in Gaithersburg. I called over a week ago for a service follow-up call. The receptionist in Baltimore answered the phone, as there is no one in Gaithersburg and the phones are forwarded. I am still waiting more than a week for a follow-up service phone call to be returned by the person who schedules service calls. I have no idea how long it will take before someone can come to my home. I am concerned that if I had a major problem, I would be waiting months to get a window repaired.

The service went smooth but afterwards I had an issue with this company within 2 to 3 months. I had water leaked in the house. Problem with door, they installed it too tight, manager was ordering a new door, when it finally came it was the wrong color. He said can not be fixed that's why a new door was ordered. Very poor customer service. I will not recommend this company to anyone. It was problem after problem after problem. I was getting the run around all that time.

We have a slow leak in the front bedroom that causes the plaster to p***** and powder but not turn to paste. We hired Champion to stop the leak. They said we needed a new roof, our slate was worn out [after 80 years]. We got the new roof. However, the roof continued to leak IN THE SAME SPOT as it had been doing for decades! Champion came back out the same week we called. The worker stayed up on the roof for about an hour with a caulking gun. Like the original crew, he was very prompt and professional. And like with the original crew the puckering and powdering returned with the first rain that followed. They are scheduled to return this month to check the problem again. I am very dissatisfied. We really thought if we "bit the bullet" this time and shelled out bucks for a full blown licensed roofer AND replaced the WHOLE roof this time, the problem would finally be fixed. We were wrong. Worse yet, there does not seem to be any brainstorming, strategizing or meeting of the minds by Champion to determine WHY the same spot continues to show evidence of the leak, something I had hoped for from a large company that we finally hired to replace the whole roof. I am dissatisfied. I am disappointed. I have been hiring all levels of contractors off and on for over 25 years to fix this same leak. Champion is not alone. None have succeeded. 8/22/15 'Turns out brainstorming is exactly what was needed. Thankfully I found my own source! I learned that after becoming wet, plaster can become "diseased" and continue to flake and powder, even after the best scraping and spackling job. The answer is to apply "Kilz" first THEN spackle! Result? No more puckering and powdering! 'Glad I didn't have to wait for them to figure it out. They were completely baffled. The wall is dry now when it rains! I will get a different company for future projects.

We were very pleased with both the service and quality of the product. They did a very nice job of installing and the product is great. The people were really nice and very cooperative. Actually they came back today to work on we actually had a door put in as well and it needed little bit of adjustment so they came back and adjusted it for us. They stand behind their products very well. I would absolutely use them in the future.

.Work was great, had issues with the administration office for financial issues but the installation was good job got completed. Price wasn't the issue but the financing n the office, paperwork wasn't filed properly had to redo. The sales and installation fine haven't had problems with the door. Came on time and finished on estimated time that was given. Office staff demeanor wasn't 100%

The whole process was relatively smooth. the sales person was good and knowledgeable. After signing the contract, two person crew came to measure. It took about a month and a half before windows were ready. Scheduling during the winter was a bit difficult, but it was not their problem. In bad weather, I would not want them climbing a tall ladder to install the window. Install was done professionally. We are satisfied. We would use them again.

They were very good. We were very pleased with the windows. They did a great job and they were good at installing the windows. The overall service was very good.