AES Builder & Home Improvements

Great service gave assessment for repair because full replacement not needed honest and friendly Steven was very trust worthy great doing business with them highly recommend

The process was a very smooth transition and they did everything we asked them to. The product turned our really good.

AES did an amazing job from start to finish on my kitchen. Stephen and Shawna make a great team and I told them they should get a TV show. Stephen is the project manager and Shawna does all the design and shopping. I have no sense of color and she took me shopping and helped me pick out some colors that turned out BEAUTIFULLY. I can't thank her enough for all the work she put into helping me. I really don't know how I could have done this without her help. You will pay some more to go with AES but it's worth every penny. The service they provide is WELL beyond what i've experienced with previous contractors. I had so many issues when I had my basement finished ten years ago and I swore that I would find someone reputable who actually cared about me and didn't just view me for my check book. AES has earned my respect, my trust and I will be calling Stephen later this year to start the next project that I already have started planning with Shawna.

This was a very satisfying experience for me. It was everything that I expected and more. I would say that the process was very rewarding from beginning to end. Michael was very punctual. He explained what he was going well and gave good suggestions so that we would make decisions together. Whenever I called him he always got right back to me. He was very mannerly while in my home. Shawna was extremely knowledgable. She is the designer and she took me to pick out my cabinets, countertops etc. She is great with colors and coming up with combinations that will look good. Everything we picked out matched so well. She even called to check in on me during the renovation. Stephen was very professional and a good communicator. He helped me shop for my appliances (he was very patient with me that day). He was very pleasant to work with. I would recommend AES to others and plan to remodel my bathroom in the future with AES.

contractor came promptly and gave estimate work was done well house looks terrific A few minor details that were not completed were addressed immediately

This was our second job with AES (the first being a full kitchen remodel), so we knew how it would go - awesome! Everything with AES is first class. Our Sales Rep Jeff quickly scheduled our estimate, and communicated promptly throughout - including stopping by to inspect the work after complete. Jeff is extremely helpful, and just a real pleasure to work with. Our builders - Steve and son - were just master craftsmen. Prompt, friendly, polite, and attentive. Also very patient with my pickiness - he came back multiple times to address minor issues with caulk/aluminum expanding once it got warmer in the summer. And I'm happy to report that the job is now more than perfect. Our original builder poorly installed our threshold in 2001. After years of rainstorms, the wood was thoroughly rotted. In similar disrepair was our Lowes-installed storm door. AES replaced our door with a high-quality replacement, repaired and re-mediated the faulty threshold, and wrapped the entire project in aluminum to keep it extra dry. Now when it rains I can enjoy the coziness, vs. stressing over the water coming in. Thanks again for a stellar project!

Mike, our installer was very easy to work with. He wasn't condescending and answered all our questions. He took care of some little extra things for us too. He got along with my dog which doesn't happen very often. He did great work. Shawna was very good. She was very respectful and very helpful, she is extremely knowledgable in her field. She gave us great idea's for the items in my bathroom and even things that I will buy down the road like my rug. Stephen was very easy to work with. He came when he said he would and he spelled out everything for us so we always knew what to expect. We would recommend AES to friends and family. AES was recommended to us and I will recommend them to you.

I requested an estimate on May 11, 2016. AES was very responsive and set me up quickly with a representative to look at my issue. Kevin arrived in the morning on May 14. He was dressed in a nice AES polo and was very friendly. He came out on time when we agreed. Most importantly he seemed very knowledgable. He said he would have an estimate out to me over the weekend. Of all the contractors I had come out, I was most excited about working with AES; they were very professional. Two weeks went by. I contacted AES on May 31 to inquire about the estimate. The person on the phone apologized and would look into it. It's now June 23 and they still have not contacted me. I'm dismayed about the whole thing; not sure I'd trust them to work on my house now.

I contacted AES Builder about a week ago via Angie's list to get an estimate of work for a fairly major bathroom remodel as well as plumbing/insulation work in the same crawlspace and some other assorted jobs. I was very impressed with their organization and they do have very good reviews. The setup of their callbacks is very professional and they practically insisted on setting up a time where both my wife and I could be present for the estimate (7:30pm on a Friday of Memorial Day weekend, seriously who ever heard of a contractor being willing to show up that kind of time?). I was quite impressed, however the problem I had was the day prior to the appointment I got a call back saying that they had just heard from the owner/manager that they would not do plumbing/insulation/subfloor work in a crawlspace. I don't know if crawlspaces are just a no for the company or if they just didn't want this particular job, I didn't ask and it doesn't matter. I will quote from my original message to the company "...we have a crawlspace that needs to have all the insulation checked/rehung as well as some plumbing re-routed in the same crawlspace". This was the FIRST line of the message that I sent to them. I don't have a problem if they don't want the work, I don't personally want to do the work, crawlspaces suck so I understand and I know a lot of GCs just don't do that kind of work. My perusal of the company website indicates that they do all of the work individually (plumbing/insulation/remodel) but the site doesn't specifically say "No Crawlspaces" but that's the assumption I'm making. I still would use the company for other work, they are highly reviewed. I just wish that I hadn't had my time wasted and had to plan my Memorial Weekend Friday around a visit that I have now cancelled as what they aren't willing to do is the most important part of the work we wanted.

My husband likes everything to be superclean. so he went around each of the 6 days that it took to install all of the flooring and swept and vacuumed before the installer even had a chance to clean up. It would have been even better dust wise, if the furniture could have been covered, as it stirred up all kinds of dust, but overall the new flooring looks amazing and the workmanship was excellent. It looks better than I thought it would, and the recommendation for the waterproof flooring was a good one as the water for the pool will be tracked into the house each day. We have a large family and wanted something durable and low maintenance as we are retiring in this house. We have used AES before and are very pleased with their workmanship and the 5 year guarantee.

My husband and I contracted with AES to gut and renovate an original bathroom in our approximately 60 year old home. We first met with Jeff who was extremely helpful during the planning process. His comprehensive approach and suggestions were very valuable. The renovation included an expansion of the shower base, plumbing adjustments and installation of the shower, sink, toilet, linen cabinets and so forth. It was an extensive project and took about three and one-half weeks. The crew who did the craft work did an excellent job, especially on the tile and wood work. In addition, all of the new products were installed intact (no scratches or marks) and in just the right spaces. They consulted us anytime a decision was to be made and offered suggestions, as well. They were very polite, professional and pleasant at all times. We are very, very happy with the finished product. The new bathroom actually looks better than we had visualized it. We should add that AES was more expensive than other companies who submitted bids, but after having another contractor cancel twice (once 2 days before the scheduled start) it was worth the additional cost.

From start to finish Shawna and Stephen did a great job communicating with us. If we didn't understand something with the cost or wanted to change something they were always willing to discuss it to make us happy with our project. We chose to work with AES because we needed people to walk us through the project and they did. I went shopping with Shawna to pick out everything from tile, to light fixtures. It was really helpful! Mike was the contractor. He was the only person in my house at all times doing the work. He came to my house when he said he would be here, took his shoes off or wore the footies to protect my rugs, and kept everything really clean. When there was a leak from the bathroom to my family room, he repainted the whole ceiling to fix it. The job was completed on time and we couldn't be happier with our new bathroom!

Stephen was prompt and courteous. Gave us good idea's on how to redo the kitchen. Realized that we wanted to stick to a budget and helped us do that. Shawna was able to figure out what we liked and helped us pick out everything. She has a great eye for textures and colors. She helped us match all the finishes and coordinated color choices. She was amazing to work with. Michael has great attention to detail and gave us excellent suggestions on lighting. He was respectful to our property and would like to adopt him to do more work for us! AES was a wonderful company and we would recommend them to anyone looking for home remodeling. We look forward to using them again down the road.

AES helped us purchase all the items inside the bathroom. Shawna took us everywhere and walked us through every purchase. She was a delightful person and we thoroughly enjoyed visiting with her. Stephen was very helpful getting through the whole process and create the idea of the bathroom, going step by step with what available and what could be done. Michael was our installer. He was very friendly, dependable, efficient and adaptable. We are absolutely delighted with how our bathroom turned out. It is amazing. It looks like a hollywood style bathroom, something you would see in a nice hotel suite. We would highly recommend AES to anyone. The cost was reasonable for all the work we had completed.

We have used AES for 4 1/2 bathrooms, kitchen redo, and recently they created a pantry on one of our kitchen walls. It is wonderful and a beauty and looks like it was built at the time the house was built. The people that they are skilled,conscientious and a pleasure to work with. They honor their promises. We will use them again when we need work in the house.

In short, AES fired their Agent assigned to manage the work and never informed me. Before the Agent was fired we came to a verbal agreement to start the work in early to mid January. The owner himself called me in December and said he could start the work later in December, well I left a message asking if we could start in January. I would be on leave and didn't want to start the work during the stressful holidays. I also asked for a schematic of the design and wanted to reduce the size of the bathroom. As i mentioned early, I worked out with the Agent that the work would start in early to mid January. Well it was late january and I heard nothing from AES until I requested a refund based on their apparent breach of the contract given the work was not even started in January. I had heated conversations with the owner in late January and was told he would schedule the job in early Feb. and contact me with a start date and time. Well again, I heard nothing, and AES even breached the Feb 18th date. This is three dates, 2 verbal and one written that AES breached and decided not to perform. Further, now AES states that I cancelled the contract. I would be a fool to do so. I simply asked for my deposit back, $5,900 since AES apparently breached the contract and never performed any work. Further, it seems by the contract I have to allow them to start the work or I would be in breach and I have sent several letters asking them to do the work, AES never asked or attempted to start the job. Unfortunately AES is holding my deposit and refuses to refund the deposit or do the work, even as discussed completing the work or at least $5900 of the work with AES' attorney. Everything AES has done seems to be unethical. gen

First. the provider had to reschedule my first appointment because the estimator called in sick that day so it had to be put off by a week. Once the time for the appointment came, the estimator claims he knocked on my door but I was sitting several feet away from my door and never heard it, so he must not have knocked. Furthermore when the estimator tried calling me back, he hung up the phone immediately and when I attempted to call him back, he didn't pick up and avoided speaking with me. He followed this up with a passive aggressive email claiming that I was in the wrong even though he never showed up.

Scope of work: Demolish a 1960's bathroom and replace tub with walk-in shower. Totally gut the whole room, move the toilet to a different wall. We received estimates from other companies and decided to go with AES based on reviews on Angies List and the price. We signed the contract with AES and set up a date to go with their concierge to buy everything we needed for the remodelled bathroom. Our schedule was accomodated and we packed alot of stops into one afternoon. The concierge was very helpful and knowledgeable and asked the right questions so that we would be selecting what we wanted. . The work started later than was expected but that was not a big deal to us. The time estimate given to complete the work was shorter than the job actually took to complete. The demolition took longer than expected. The above two issues were in part due to the project manager assigned to us. It is very important to note here that Tim Munson could not have been more responsive to our issue with the project manager and everything was handled immediately and to our total satisfaction! Thanks Tim! Dave was assigned to our job. He is a diligent worker and was very respectful our our home. Dave's craftsmanship is excellent. There were one or two things that constituted a punch list, for example, we wanted another towel rack on the wall, and we all forgot about hooks on the back of the door.These were handled without delay. Dave is a methodical worker who takes pride in his work. Throughout the proecess he consulted with us and gave a thought to different ways to install certain items, i.e. grab bars in the shower. In order to make up for some of the time, Dave came in on a holiday and the occassional Sunday. We did not ask him to do this, and it was most appreciated. The end product is beautiful and we are very satisfied.

AES was professional, reliable, and helpful throughout our project. All of the aspects we had planned for (basement work, tile work, and small bathroom improvements) happened on schedule and with high-quality results. The mold repairs were more complex, but no one anticipated the extent of the mold damage in our second bathroom (it was covered up by renovations by the previous owner of our house). AES adapted quickly, gave us reasonable options to fix the problem, and made the repairs faster (and better) than they had originally predicted. Their original estimate was very reasonable compared to others we received, and the expanded work (due to the unexpected extent of mold damage) was much less expensive than we feared. AES communicated with us throughout the project, and we had great confidence in their expertise and effectiveness. We have recommended them to our neighbors, and we expect to call them when we have another home-renovation project on the horizon.

I hired AES to renovate an existing bonus room above our garage including converting an existing full bath to accommodate my elderly parent. Mr. Dave Hill came out and evaluated the project and provided an acceptable estimate. He explained that once the crew began they would only be working on our project until it was completed. The work began approximate four months later. Once work began it was discovered that the subflooring was not level and inadequate to support the proposed tile flooring. Additional time was required for the installation of additional beams to support and leveling the subflooring which added to the expected time to complete the project. We developed a good working relationship with the crew performing the work and they appeared to be doing a good job. There came a time when the foreperson asked if I would consider making the final payment in advance as he needed to get his crew paid and he was nearing the completion of the project. As they had presented themselves to me of high morals and integrity, I agreed and wrote the check. Big mistake. I should have known better from all previous renovations but trusted them. Unfortunately, from that point forward things went downhill. Instead of being there daily, many times no one would show up nor call to say they weren't coming. Numerous excuses were made to explain why things weren't getting done expeditiously including a time when the foreperson was injured, yet no one else was sent to work on the renovation. Time and time again he would say someone was coming and no one would show up. There seemed to be absolutely no concern nor urgency to getting the project done. This led me to believe that they had already begun another project and we were no longer a priority and they would get to us when their schedule allowed. I felt completely disrespected and taken advantage of. I told him to finish the project or I would contact Mr. Munson and get them to send me someone who would finish the work. The foreperson assured me that he would make good and finish the work quickly. Instead he or one of his crew would appear at infrequent intervals over many weeks which became months before they were done. What they left was unacceptable. The tiling, grouting, dry wall, plumbing trim and general overall appearance was of poor quality and certainly not what I paid for. The drywall and painting was full of defects and gaps. The tile flooring was covered in dry wall dust and globs of joint compound. The existing tub was left a filthy mess from the tile work that had been done. I finally contacted Mr. Munson. He was very cordial and apologetic and stated the contractor should never have asked for final payment in advance. He sent Mr. Hill to inspect the work in person. Mr. Hill came and took numerous photos and agreed that the work " looked like *hit" and was not of AES quality. Mr. Munson agreed to fix the problems and make things right. He asked that I wait a couple of weeks so that the person he wanted to fix the issues would be available. I agreed and expected that once the new people began they would finish the work expeditiously. The new crew began around the beginning of November. I assumed that new crew would be scheduled so that the work would be done quickly and that all their scheduling had been addressed prior to them starting to fix the problems. Unfortunately, we again experienced delays such as waiting for the drywall person to be available and the irregular availability of the people performing the work making it seem that they were working on an hourly basis instead of trying to finish. The subsequent work was very good and we finally have the bathroom we expected and paid for. What began in April of last year was finally completed on Jan 2 of this year. I never heard from Mr. Munson or Mr. Hill at any point subsequent to them agreeing to fix the problems to see if the work was going as expected or if we were happy with the new work. I know this review seems unusual due to all the glowing recommendations by others here on Angie's list, but my personal experience was extremely disappointing. I have no idea if the person who was in charge of my project is still working for AES or not. While I do appreciate Mr. Munson's making things right, I will not be using AES for any future remodeling projects.

My dealing with AES from the beginning to the end of my kitchen remodeling was top rate. When I contacted AES and met Mr. Bill Miner, the AES sales representative, for the initial estimate was very positive. He was courteous, patient and explained all that would be involved with this project. Plus he also knew we were working within a budget and worked within this limit. Once we finalized our agreement, Bill Miner and the owner Tim Monsen over saw the entire remodeling from beginning to end. The AES contractors who performed the renovation, Nate and John, displayed the highest level of professional courteous service. They answered any questions I had about any phase of their work. Any issues that were not to my satisfaction were immediately resolved in that same courteous/ professional manner. These chaps really took to heart the name of AES and lived up to the company's respected name. I saw first hand how the company and its staff live up to the well deserved adage " If you're not happy, then we are not done." When they completed my beautiful kitchen, me and my family were truly left happy. I have recommended AES to family and friends. I plan to use them on my future remodeling needs.

First off, the price above is for labor, plus the materials for dry-walling the ceiling and lumber for inside the shower walls. We purchased the other parts and materials separately from Home Depot (shower door, faucets, lights, etc..) for about $1200, and the cultured marble shower parts (walls, shower pan, seat, recessed soap holder and corner soap holder were purchased from Beltway Custom Marble at a cost of $3,612. All in, the cost of these partial renovations came to about $15,512--about $1300 over the original estimate. However, as we chose the items to be installed, that estimate was fair. We would not advise using the recommended Northeastern Supply Company for parts, as the prices there were far higher than our budget allowed. We were able to get high quality parts at Home Depot for about half of Northeastern's prices. Although there was a delay of about a month in beginning the work, once it began it went at a good pace, with the electricians, drywall installer, and the two main workmen working diligently to complete the job in a timely manner. Michael and Josiah, who did the majority of the work, were consistently courteous, hard-working, and pleasant to deal with. They persisted in dealing with the minor problems that arose by retuning regularly until the job was completed to our satisfaction. The owner, Tim Munson, responded promptly to emails and followed up on all of our concerns. Bill Miner, the salesperson/estimator was also responsive to our questions and calls, and was fun to work with. To sum up, we would use this company again and we are pleased with the appearance of our renovations. Though the mess and disruption of renovations can be difficult to deal with, these are made bearable when working with people who show pride in their work and take the customers' concerns seriously. It is not only competence and skill that makes a company worth an A rating, it is also the way they treat their customers--and AES has been outstanding in that regard.

Since I did not have work completed, I can not give info

I'm not even sure where to start with this as just about every step of the way this company failed. The issue is that they sent out a new salesman (related to the owner) who has little experience in this industry. Because of that, he ordered the wrong cabinets, told me that I could use my existing sinks and failed to include finishing on my shelves in the quote. The end result is that what should have been a 2 week job estimated at $13k wasn't finished until 5 months later and at a cost of over $16k. I still have a cabinet that is defective - the owner of AES told me to take it up with the company instead of handling it himself. I also had them back to fix shelves that collapsed after 2 days - there are still shelves with the same issue but they don't want to fix them (he told he if it fails within 5 years he'll fix it). As well, I was forced to buy all new sinks and faucets because salesman told me that I could use the existing hardware (wrong). All on my dime. The most bothersome comment that the owner made to me was 'You signed off on those cabinets' when I mentioned that the problems were related to them ordering the wrong parts. In other words, he believes that it was my fault that they ordered the wrong cabinets. The reason that I hired them in the first place was to make sure that it was done correctly to begin with. I was also charged an additional $1,200 for staining 3 bookshelves and 3 shelves. Again, his response, was 'you signed off on it'. I own 2 schools and a home and have used many contractors and I completely understand that problems arise. What is disheartening to me about this company is how absolutely unapologetic and condescending the owner is. Not once did he apologize or take ownership for their errors. In fact, when I brought these issues to him he basically told me that 'it didn't go as smoothly as we would have liked but now its done so how are you going to finish paying for it? The only redeeming factor here is the 2nd carpenter who fixed the 1st carpenter's poor job and fixed the kitchen issues despite the inaccuracies in product, measuring and more. Had it not been for him this would have never gotten done. Overall, this was a very stressful and unpleasant experience. No doubt I will never call on AES again and I'd suggest that unless you know exactly what you need down to the last screw that you not also. What a sad experience and this is only a small part of this entire fiasco.

The experience from start to finish was out standing, the salesman,listened to me & gave me suggestions that really helped me in making up my mind with the tile selections, & layout of bathroom & ALL the other stuff that goes in a custom bathroom. When the salesmen was here about the bathroom I asked him about my drive way & gave me an extra 15% off because of hiring AES for both projects. And the men that came & remodeled my bathroom Brian & his helpers &the men that came & resurfaced my drive way Charlie & his helpers they were ALL Outstanding. Thank you AES