Two Men and a Truck

Took a lot longer than expected but overall great job

The movers worked hard, and every leg occurred as planned. However a lot of damage was done to our belongings. We took out the comprehensive coverage to insure our move and submitted a claim. Damage was done by the trucks to our asphalt driveway, several wooden furniture pieces were damaged, and some of our natural stone topped items were damaged. I submitted a claim with details and pictured for each damaged piece and have been working with the claims department since the move. I was asked for an estimate on the cash value of my damaged pieces, but they opted to send a worker out to repair things instead of paying the estimated amount. A few of the furniture pieces were repaired quite nicely but the main item, an antique white set that included a bed and dresser was damaged. They didn't install the bed properly (and lost the screws to it) and the dark blue dye from the moving blankets used heavily stained the dresser. The dresser top and drawers were taken to a furniture repair facility that was to restain/paint the dresser to fix the blue damage. I was told it would take about 5 days to complete the work. It took nearly 7 weeks and what I received was a different color (overly yellow) that no longer matched the bed. I complained and escalated the issue and was told that they could paint it again but were unwilling to do anything further to fix the issue. I was also told that they would pay $250 toward a $1500 asphalt repair bill and that they would not repair the damaged marble because it was a natural stone with natural faults (yet their technician attempted to repair it with chemicals and advised me to call the office because he could not successfully repair it). I would caution anyone that cares about their belongings, and values customer service to use ANYONE other than this company. Moves are stressful enough and to add the lingering impact of fighting for repairs after paying the extra money for insurance is just not worth it.

While I did not choose this company, their professionalism and willingness to explain everything to me was outstanding. Their rates were competitive as well. I would recommend people to check them out.

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