The Somerville Showroom

I'm not sure I've ever seen a business run as badly as this. We were there Wednesday morning, by appointment, and selected a shower and two bathroom sinks, along with matching accessories, from your showroom. The salesperson said she would have us a quote by the end of the day. Nothing came. Tried contacting Thursday and no return calls or emails. Friday the manager of the location was called, and he said we'd definitely have our quote by the end of the day on Friday. Nothing. Stopped by Saturday and they said they were just "too busy". I don't see how a place like this even survives - what an awful, unprofessional experience. We took pictures of what we wanted on Saturday and will just buy from another place.

Good quality Kohler products that are discounted than other stores. I ordered in February and it took until May for them to get all the products in to deliver. Good Service within the store-nice and professional customer service to deal with. The deliver person was not good and I got my delivery charge refunded as a result with no problems. I would use this provider again in a heart beat.

There were many options to choose from and in addition, Andrew showed us other styles in catalogs. In a short time we were able to make our selections. I recommend making an appointment so that you get the full attention of the sales consultant as we did.