Schaeffer's Piano

Fine job. Very pleased with results.

The piano technician was very friendly and punctual (to the minute). He tuned a piano that we recently acquired from a family member. The piano had not been tuned in years so we knew this was going to take some work. The technician did a great job of giving the piano an initial tuning and recommended additional work on the keys at a later date, which seems reasonable considering the time passed since the last tuning. He even went the extra step of calling his office to date the piano since it is an antique. I appreciated that a lot.

It went great! It took three visits because the piano needed lubricating before it could be tuned and there was no additional charge. We are thoroughly satisfied and would most definitely use them again!!

The piano needed tuning badly. The technician arrived on time, tuned the piano, and recommended that the next tuning be done by a specialist within his organization to refine some of the piano movements in the upper register.

Working with Schaeffer's Piano was a pleasure from beginning to end. Scheduling was easy, the techs were really professional and on time. They worked hard, were knowledgeable and friendly. The move went without a problem.

The movers were extremely professional and friendly. They did a great job!

Tuning work executed in a professional and efficient manner. Jeff did a great job and was a pleasure to chat with.

Friendly and professional

Very well, piano tuner was professional and competent

It went very well. Very clean, very quick. He has tuned it a few times in between as well, and they've always been excellent. Always on time as well!

It was wonderful! They were extremely professional. They overcame adversarial circumstances, steps. They were on time, clean. They were perfect! They set the piano up, were congenial. They were 100% professional! I am a professional pianist and have been playing for 40 years and know what a good piano sounds like!

Very good he is a professional guy. He was on time took care of business.

After one month I called to check on status. Parts had not been received and main tech on vacation. No date given for when work would be completed. Steinway can ship these parts within days. Understanding that I was not satisfied with this breach of promise and waste of over a month of my time, the owner offered to refund my deposit and return the action. Still waiting for the refund of my deposit and may have to contact my Visa card company for action.

Bare bones operation. Basically two guys willing to lift pianos and a truck. They were 1/2 day late. No calls. Had no paperwork. No plan or equipment other than brute force. That said, the two movers were courteous, and got it done without any significant issues. A felt backing to underside of piano was torn from one leg when sliding it into place on a carpeted surface. Not a significant issue.

They sell pianos and they also offer piano tuning. Sometimes you get a free piano tuning out of the deal. You can sign up for regular tuning with them after the purchase. I have had the tuner guy come out several times. He is very punctual. He comes to my house and tunes the piano really well. He gives me a lot of information. He talks quite a bit, but he does a good job. It’s fun to hear him play. He is very good at what he does. He is a conversationalist. I spent about $140 to $150 for the last service. It was the recommended standard service. There was definitely nothing extra. I don’t believe there is any discount version. I haven’t done any comparison shopping on the price.

People with Schaeffer’s Piano Company are very knowledgeable. Their knowledge is very well rounded. My piano was made by my grandfather. Only two were made and the people from Schaeffer’s Piano Company seemed to be very familiar with it. They did the appraisal on it for me. They have also stored my piano when I was overseas. However, I think that they stopped storing pianos couple of years ago. The people that come out to my home are always very pleasant. I would use them again in the future if required.

ABSOLUTELY FABULOUS. RICK SCHAFFER IS ONE OF THE NICEST PEOPLE YOU EVER WILL MEET. HE IS EXTREMELY KNOWLEDGEABLE AND HELPFUL. THE ENTIRE STAFF WAS GREAT.