Rockville Interiors

This project took linger than expected. The drapes initially did not hand properly but after repeated calls they did come out and fix them. Disappointed it took so long and many phone call not returned but they did stand by things and correct the issue.

Great job. A designer brought numerous leather samples to my home in the District so I could match them against the sofa's current color. The job was delayed by 3 weeks when they discovered that the leather supplier was out of stock of the sample I had chosen. So the designer quickly came out to my home again with new set of samples. Cost includes pickup and delivery.

Quality work, but expect the job to take twice as long as promised.

The designer called last minute (when we were on our way) to tell us that he was not going to be able to see us. He suggested that his colleague had lots of experience. However the person who he appointed not only was not interested but had no idea about motorized shades. A different sales person tried to help but could not answer any of our questions and other than being able to open an close the shades she could now provide any information on the materials or systems. I never got a follow up call. Waist of time.

Outstanding workmanship After the work was complete they explained all the instructions on the shades and went far and beyond our expectations with their customer service . We are very happy with our purchase and we look forward to having them do our new condo in the future. We highly recommend them .

unknown

We've used Rockville Interior's several times over the past 20 years and have always been delighted with their fine workmanship. We recently had a sofa, love seat and 2 chairs reupholstered and they look gorgeous. They also redid the cushions and they are so comfortable now. Their friendly and professional staff helped up choose the right fabric from their vast selection in their beautiful showroom. We saved a lot of time & money reupholstering our old furniture that fits our space perfectly versus searching for and buying new furniture that just doesn't seem to have the quality as our old furniture does. Rockville Interiors makes everything like new again. Highly recommended.

unknown

I have found on multiple occasions that various employees of this company have a very demeaning way of talking to their customers and they do not have an interest in trying to be helpful during any part of the process (selecting, ordering, and/or if an issue occurs, etc). Esther (the owner?s wife) was very rude on several occasions, both in the store and on the phone. It took 6+ weeks (should take 1-2 weeks) for my first fabric order to arrive because she forgot to place my order with the fabric company (and blamed me for her mistake). When I had to reorder more fabric (which took several unanswered phone calls), the second order of fabric looked to be a completely different color from the first order. Gabriela, who was very polite and tried to be helpful, explained the issue with die lots (which I learned was a common issue?if so common, I would have expected to be advised on it beforehand) and offered me an exchange/reorder of the fabric, minus a 20% re-stocking fee and a $25 shipping back charge. Although frustrated at the situation, I was willing to do this, as she was showing a good faith effort to try to help me, and I thanked her for that. She also suggested (which I again feel should have been suggested in the first place) that I order a sample first, to make sure it was the correct die lot this time. This time the die lot was correct and I was about to place to the order, but not until then, was I told by Esther that she would not honor Gabriela?s offer. Not only that, she was very rude to me on the phone and told me there was nothing she could do for me as ?it wasn?t their problem?. Regardless if there was or wasn't something they could do, a little empathy and kindness would have been appreciated, instead of being yelled at. I asked several times to speak to the owner Tom, and received various answers, such as ?he will call you back shortly?, ?he is out of the country?, and ?he won?t help you anyway?. For these reasons, I do not recommend working with this company.

She never called back to check with us. Not professional, in our opinion. In the end, we went with another upholsterer.

Both Dan at the Silver Spring store and Eugenia at the Rockville location were most patient and helpful as I looked at fabrics for the chairs and window treatments. Eugenia came to my house with fabrics, as well, and offered great advice on colors, materials and design accessories that complemented my other furnishings. The project was completed in the time it was promised, and the installation was quick and done well.

terrible service

We have recently moved to DC and I reached out to an Architect for a recommendation of a store where I could see samples of window coverings as well as order them. Rockville Interiors was named. I had done my homework online and narrowed my choices to several Hunter Douglas products, but wanted to see samples and swatches before ordering. I realized that the cost at Rockville Interiors would probably be more than the dozens of competitors that sold Hunter Douglas in the area, but was willing to pay additional for design advice as well as customer service. Arrived at the store with several pictures of the windows as well as measurements. Met the receptionist, told her what I needed and she said I'll get an Interior Designer for you. So far so good! Experience went downhill from there. Designer put a couple of huge books down on a table for me to review and offered little help. Ok, I'm pretty self sufficient. But when I did ask several questions, wanting her opinion, every response was, "it's just depends on what you want". She didn't volunteer a single opinion or suggestion. When I asked her to give me the pros and cons of this over that, "it just depends on what you want". Maybe this is why I've never used a "Designer". I've been to many fabric, paint and covering shops all over the country, and never left empty handed. Do you have a brochure on product. No. Do you have any swatches or color samples I can take home to see how they match. No. The only offering was that if I purchased this very expensive window covering they would send someone to take measurements. No thank you. I left Rockville Interiors and went to the highest rated dealer on Angie's list and had a terrific initial experience. More on that later. I have never before posted a review on a service or product, but felt compelled to with this disappointing encounter and rude behavior.

THE OVERALL EXPERIENCE WAS QUITE PLEASANT. ROCKVILLE INTERIORS AND FABRICS REUPHOLSTERED THE CHAIR FOR $250, BUT IT WAS WELL WORTH THE PRICE. THEY DID A GOOD JOB.