Richards Heating & Air Conditioning Co Inc

The service technician did an outstanding job and provided useful insights.

Vic the technician completed the job-outstanding service were back up and running.

After a lot of effort the technician did find the source of the leak. Also completed inspection

the technician was extremely knowledgeable, quick and focused on quality controls by testing the air conditioners functionality both inside and outside.

Luis was so polite and knowledgeable. Provided fantastic and thorough work

The Richard's technician, Pete, checked the entire system. He was on time, courteous and thorough. I received a call from his office to let me know when to expect his arrival. Pete answered my questions, offered advice about the optimum operation of the system and was generally very helpful. My only issue was the Angie's List ad. The ad advertised this service for $49 which I paid in advance. The technician advised that what I paid was for a trouble call and not routine service call. I paid an additional $30 for the service I received for a total charge of $79. The ad should have been clearer as to what was or was not included.

They did a fantastic job. They have a little higher efficiency than the stuff they took out. They were really good. They have a good price.

Fine, owner very responsive. Technician very capable.

Richard give me a quote for new Carrier Heating & Air Conditioning unit $2000.00 less than 3 competitive companies. Performance? 16 Central Air Conditioner 24ACC6 Infinity® 80 Gas Furnace 58CVA HUMIDIFIERS Carrier EZ Flex Filler The installation was very professional and clean up after their are finish and explain how the systems works. will be recommend to friends and family in the future.

nThe estimator gave me two options. I chose one and a few days later the installation crew arrived with the new machine and air handler. The supervisor and his assistants got to work, removed the old units and installed the new units and a new programable thermostat.. The crew was very polite and professional and used a canvas floor covering where needed. I observed that the heat pump was placed on a leveled platform and inside the fit up from the new air handler to the existing piping was excellent. Overall the installation was outstanding. By late afternoon the job was done and the suervisor Tony took the time to explain to me the new system, the guarantee, etc. I was given a form to fill out and sign which I did. A few weeks later I received a $150 rebate from carrier and a $200 rebate from Dominion Electric. So this reduced the price by $350. Now over 2 and a half months have gone by and the system is performing great. A pat on the back to all who helped with the purchase and installation. Great company, great price. I am a very satisfied customer.

The repairman showed up on time and was professional and informative. They had to order a part but followed up a day later with a call to schedule the installation They came back right on time and called ahead of scheduled time as promised. I would recommend to anyone with a repair request or for a new system.

It went fine. It was a long time ago. It went pretty smoothly. I had no complains or anything. I did not have any other expenses other than the big deal. The worker was nice and good.

The air conditioner stopped cooling. It was supposed to go into the 90's that day. I called Richards and they said someone would come out the same day. The technician (Pete) arrived and checked the unit. He fixed the broken parts and was finished within one hour. It is an old unit and I was afraid I would have to replace it. Pete said it was 20 years old, but seemed to work fine after the broken parts were replaced. He was punctual, polite, and did not try to sell me anything--which I really appreciate. I would definitely use them in the future.

I purchased the big deal coupon for this service and it went really well. They were very timely and professional. Everything seemed to go as planned. They were able to do it even though I was not at home, which was good.

They are good. They were professional and thorough.

Fixed the part that could be fixed but said I needed replacement. The office was supposed to call me to give me an estimate but did not and I had to go find another company

Technician was on time and pleasant. There was a bit of confusion about our address, which had been written down incorrectly, but the company was in contact with us and we flagged down the driver. I thought the $165 Saturday service call price was steep and the 8-4 window annoying, but they did call 30 minutes before coming and arrived more or less within that half hour.

They came in immediately and they located the problem and fixed it.

Probably the best, most professional and nicest service I've ever received. Will stick with Richards for all future heating and a/c needs.

Awesome service. Professional and personable. We will definitely use Richards again!

My outside air conditioning unit stopped working so I called Richards. They answered the phone promptly and scheduled me for an appointment the next morning. Vic, the technician, arrived on time and began to diagnose the problem. Before he even looked at the outside unit, one of the first things he noticed was part of my flex vent was collapsed and needed to be replaced. He explained how the collapsed vent was probably causing the outside unit to work too hard and could have caused it to stop working. Instead of saying he had to come back later with new vent, he called back to the main office and they were able to send someone out with the replacement vent. While waiting for the vent, he removed the old vent and cleaned and replaced the a piece of the drain. I admit I was not diligent in the upkeep of my unit (which is in an attic that must have been around 100 degrees) so Vic was really working hard and sweating. Next he went outside and was able to fix my outside unit. I really thought I was going to have to replace it as it was 13 years old but he told me after he fixed the problem that it was still in good condition. While he was fixing the outside unit, the replacement vent arrived which he came back inside and replaced it. I really believe Vic went above and beyond the call of duty by staying at my place for 3 hours and making sure he not only fixed the outside unit but addressed the cause of the problem. Also, my air conditioning is working better than it has in years! I can't speak more highly of Richards and Vic the technician.

Great experience -- they had installed the unit the year before. They had the best price of four that we checked. The gentleman who repaired the unit for me was pleasant, on time, and explained in detail how to handle the issue.

Arrived on time, completed the system check, added Puron and gave recommendations. Very pleased with the service.

There was water coming out of our AC system and we weren't sure what was causing it. We called Richards at 7:45am and at 8:15am we had a call back saying that a technician was on his way to our house. He arrived promptly, quickly determined that the condensation tube that drains out water from our AC was backed up, he unclogged it, and gave us tips about how to maintain it so this wouldn't happen in the future. We were very impressed with how prompt and helpful they were--and they solved our problem!

They did a great job. The technician found a relay that was broken and replaced it. The service was complete in about 1 hour.