Purofirst of Metropolitan Washington

Good except insurer was unwilling to pay full cost

Horribly, took them 5 weeks to get the windows.....lied to me about date it would come. First and foremost i used them because they claim to be a restoration company , I live in a condo association and windows all have to match rest of the community (people who live in areas like this understand ) They replaced the windows but didn't match the color of the rest of the building which is tan...they installed white....I had to hire another contractor out of pocket to fix this. Puro First has been harassing me for a year for the $250 fee which is rest of the payment,They have filed in court to make me pay...I am going to counter sue for the cost it took to have another contractor to fix. These people are liars and cheats...do not trust them, they pay people to give them good reviews , other people in my area have used them and have had same experience.... plenty of other honest contractors out there.Pictures submitted below....white windows my windows which do not match rest of building....next picture neighbors windows which are what all windows in building should look like.

Horribly, took them 5 weeks to get the windows.....lied to me about date it would come. First and foremost i used them because they claim to be a restoration company , I live in a condo association and windows all have to match rest of the community (people who live in areas like this understand ) They replaced the windows but didn't match the color of the rest of the building which is tan...they installed white....I had to hire another contractor out of pocket to fix this. Puro First has been harassing me for a year for the $250 fee which is rest of the payment,They have filed in court to make me pay...I am going to counter sue for the cost it took to have another contractor to fix. These people are liars and cheats...do not trust them, they pay people to give them good reviews , other people in my area have used them and have had same experience.... plenty of other honest contractors out there.Pictures submitted below....white windows my windows which do not match rest of building....next picture neighbors windows which are what all windows in building should look like.

It was OK. We actually felt like our old wood laminate floors were a little nicer looking and even glued down a little better. Also, we have a sliding Asian-style screen a couple of inches in front of the glass screen door to the back patio, and along most of the length of this, they installed the wood laminate flooring underneath the Asian screen, so that it went right up to the sliding glass door; however, along one end, they installed the wood laminate so that it stopped at the Asian screen. If you peeked at the space between the Asian screen and the sliding glass door, you could see the cement floor. This seemed sloppy. It's barely noticeable with the Asian screen there, but what if we (or a future potential buyer) wants to remove the Asian screen someday? We asked them to fix it. I thought they might rip out the laminate strips along that edge and do them over, but instead they patched up the unfinished space with very short segments of the laminate. It doesn't quite match the way the other laminate pieces were spaced out, but we decided that it isn't too noticeable and wanted to be done with it. After they installed the carpet, we kept stepping on protruding nails in the doorway. I insisted that we'd never had that problem before, but they were resistant to fixing it. They finally came in and nailed them down enough that we haven't had a problem since. When they were going to replace the kitchen flourescent light, I asked if we could pay extra (above what our insurance would pay) to upgrade to recessed lighting. They were very nice about it but also very resistant to doing this (I think they just wanted to replace everything exactly as it had been before as required by the insurance company so that they could move on to their next job) and briefly talked me out of it...Because they'd just assumed they'd be restoring everything to exactly the same as before, they'd already started on the lighting. True, but BARELY, and anyway it would have been nice if they'd asked if we wanted the same lighting or something different...It would take more time and be more expensive. True, but we were willing to deal with that. Thankfully I recognized that I wasn't happy with the outcome of our conversation in time to run out and insist upon the improvement. I am so much happier with the new lighting. I think if I had just let them replace the old lighting as it was, I would have really been kicking myself later. The improved kitchen lighting was the best thing to come out of the whole experience. It feels so much brighter and nicer in there. People keep asking if we got new countertops, and I say no, just new lighting.

I would give a wonderful recommendation. They were fantastic and extraordinarily wonderful people. They came right away, just as soon as they had been called. They were just so incredible. I am not sure I would be able to pay if it were not for insurance but they are worth it.

.The whole process went very well. The caliber of all the workers was excellent, they knew what they were doing, performed efficiently, and cleaned up thoroughly when they were finished for the day. There were no surprises, except for how well the work was done. The carpets and floors were thoroughly dried; the padding removed from under the carpet, to be replaced with new padding; all of the damaged baseboards replaced and repainted; the vinyl floor in the laundry room replaced, walls painted, replacements made, and the carpet steam cleaned. We are completely satisfied. And apparently the price was right, since our insurance company accepted it immediately.

Water got into the wall space between the outer brick wall of my building and the inner plasterboard during the derecho. The presence of mold was detected in the space and so needed to be removed, space dried out and repaired. Purofirst personnel were courteous and competent. The work didn't take long and the staff were very professional. Excellent, I was very pleased with the work performed by Purofirst.

Good experience. Technician was well informed, courteous able to answer all questions.

The quality of the work is fine. However, there was a lot of disconnect between the mold remediation team and team responsible for making repairs to the house. This caused a considerable delay in the completion of the project.

Purofirst did remediation/tear out but failed to tear out vanity, molding and sheetrock affected by a water leak. (Unfortunately, I was out of the country and not able to keep an eye on them.) As a result, mold developed. Now they are trying to claim that the mold was pre-existing, and they apparently thought they were going to get me to pay them to fix the problems that they caused. They are aggressive in trying to put back up sheetrock ASAP (before you can know if mold will develop) and came back to scope the repair job after I had said that I didn't want them to do the repairs. When unit owners call contractors whom they already know due to work in our building, the Purofirst guys allegedly harass them for "stealing our work." Purofist was negligent, did unsatisfactory work and shirked their responsibility. Do not allow Purofirst into your home.

Their site contact person insisted on a signed contract before beginning work. Would not give an estimate, but only asked for a $300 deposit which seemed reasonable for the scope and area/size of work. When my wife asked what we owed when they were leaving, he said- "nothing". He gave the impression the job was done. He never mentioned there would be a bill. WE WERE SHOCKED WHEN WE RECEIVED A $1900 BILL!($1600 owed). There was probably more time spent preparing the bill than time spent on the job at one time! It is obvious why i was coerced to sign a contract before work was commenced. This was a set up. BEWARE, IT IS MY OPINION THAT PUROFIRST TOOK ADVANTAGE OF THE ADVERSE,INOPPORTUNE, AND HELPLESS SITUATIONi was in. After 6 weeks of discussion regarding the bill they finally offered 20% off the remaining balance. I will pay them because I signed a contract and have no choice, but warn consumers to heed my experience.

They took up two rooms of carpet and put in dryers. They were recommended to me from my insurance company. When I asked about the cost, they refused to give a cost or they would leave. I went ahead and had them do the work. Two weeks later they still did not tell me what the charge was. I thought I had a deductible to apply to this job but it did not apply. They ended up charging me $2237.00. They allowed me to make payments on this but I am not happy with them holding out on giving me an estimate up front.

Purofirst responded very quick. There was two guys, and they did the job pretty quick. One couldn't speak English, and one could. The bad part was that I didn't know how much it was going to cost before they got here. They required $1,000.00 before they would even start the job.