Factor Appliance

I left a message with Factor Appliance, and Adrian called back within 10 min. Since he was finishing a call nearby, he was able to come to my house within 15 min. I was very relieved as food in my freezer was starting to thaw. After checking on several possible problems he found that freon had leaked and the repair would be very expensive. We decided it was better to replace the refrigerator. He gave me the name of a good independent appliance store where I did find exactly the refrigerator I wanted and at a better price and quicker delivery than the big box stores. I would strongly recommend Adrian, Factor Appliance for any appliance repairs.

We had a water leak from our refrigerator, which was dripping into the basement. Initially we thought we had a plumbing problem, but after the plumber checked the pipes out, he figured out it was a leak from the refrigerator. I called Factor Appliance and Simon came out and fixed an obvious leak due to a defective tube connector from the water reservoir. He replaced the tube, checked it out, and everything was working fine. No leaks. However, what neither he or I realized, the icemaker was still turned off . He didn't test that. When my husband turned on the icemaker, a leak started again. This time, Adrian came out, noticed the brittle icemaker fill tube, replaced it, tested it, and everything finally worked fine. Adrian did not charge for a second service call, only the difference between the materials and labor for this visit and the first one, which I thought was more than fair. Both men were professional, neat and polite. This was the first time I had used this company and would certainly use them again.

SIMPLY GREAT!! This is the 1st time we used this company. Have no idea how many employees it has, BUT if it has more and they are like this guy, Adrian, the place has a REAL future. Could not recommend this place ANY HIGHER.

We called the company based on its Angie's List reviews, and once again were very pleased with the results. The technician Simon arrived when promised, determined the problem ( cracked water valve), left to get the necessary part, and returned and repaired our refrigerator. The job took at least two hours and we felt the price was quite fair. Plus, Simon was very likable and professional. We plan to call the company for all our future appliance repairs

Adrian diagnosed the problem, showed me how I could tell if it was happening again, and showed me what I could do to help prevent it in the future. He found what was blocking the drain and fixed it quickly. I could not have asked for more. I am sure that if I have problems with any appliances in the future I will call him first.

Adrian is really great. He collected information about the problem with our washer and offer a potential diagnosis and cost, based upon his knowledge of the repair history of the model, before we agreed to have him out to repair the washer. That left it totally up to us, without pressure, whether we wanted to repair or replace the washer. We chose to repair it and he collected the model and serial number for us by email and ordered the parts for the repair he thought would be needed before coming out. When he arrived and looked at the machine, he suggested that there might be an additional problem with the machine and, again, offered us the potential cost of the second problem before dissembling the machine, leaving it totally up to us whether we wanted to cut our losses and replace the machine or have him repair it. It turned out that the second repair was not needed. He fished about twenty of my daughter's hairpins out of the drain of the washer and suggested she clean out her pockets in the future. He counseled us about the size of load that was appropriate for the washer. We definitely will call upon him again.

It went great. I will use Adrian again. He was down to earth, knowledgable and fairly priced.

This guy is fantastic. He told me straight up on the phone that this problem is very difficult to diagnose and fix, and that it could end up being several different repairs before the unit is clean. He recommend that I call Sears and get a "Service Smart Agreement" which would cover the repair in it's entirety, along with insuring the fridge for another year. He actually lost the business to make sure I was satisfied. Who does that? I am super impressed with his level of honesty and professionalism. I wouldn't hesitate to call him in the future.

Adrian did an excellent job. He was prompt and diagnosed the problem. He was in and out within an hour. I was extremely happy with his service and price. I would highly recommend his services.

Adrian was great. He quickly identified the issue, repaired it, and went the further step of identifying a clog in the dryer ducting to the outside which was causing over-heating and could easily have resulted in a fire. He recommended a service company to clean the ducts which turned out to be an excellent referral. He was knowledgeable, professional, and gave great advice. The fee was very reasonable. We'll definitely use them again.

Mr. Loughlin showed me exactly where the leak was coming from and what needed to be done. He was very professional and the repair was completed in a timely manner. I would definitely use him again.

Great service. Adrian disassembled the freezer, cleaned out the ice, installed a repair part and reassembled the freezer. Adrian was familiar with the problem which is apparently not uncommon on this type of frig. He fixed it just as recommended in an Internet article that I read on the subject except he saved us money by using a part that eliminated the need for ordering the manufacturer's repair "kit." He set out a cloth to protect the laminate kitchen floor and completed the job in what I thought was a pretty short time considering the number of pieces involved in the assembly and disassembly. Adrian is experienced, knowledgable, and personable. He works calmly and very efficiently. Very reasonable price. I will use him again and recommend him to friends.

I understand why everyone loves Adrian and Factor Appliance! He was prompt, responsive, and explained everything. He promptly sent a followup email with the written estimate I requested. He showed up when he said he would and finished the job well. I would call Adrian and Factor Appliance again in a minute for our repair needs!

Contacted the provider and got a recording. Left a message and heard back within a half hour. Described the problem and he made a suggestion as to what the problem might be that I could take care of myself. It was not the problem so I scheduled a service call the next day and was given a 1 hour window. Adrian showed up within the hour, examined the dryer, said what was wrong and got a part from his truck. That fixed the problem. Very polite and explained what the problem was as well as what he was doing to fix it. Would use in the future.

Called Saturday was able to get an appointment for Monday. Gave a 20 minute arrival window. Showed up on time. Was friendly and professional. Bill did not detail labor vs. cost of part, but either way the $200 was cheaper than a new dryer.

Excellent punctuality, explanation, repair and overall service. Took particular care not to mar tile floors, etc. Experience was exactly what he predicted it would be. There is good reason this company's reviews are off the charts!

I can see why so many customers just love Adrian! I called him early in the week because a previous repairman had not been able to figure out why my dryer was suddenly making an awful grinding noise after he had just replaced the belt. I figured it was time for a second opinion since the grinding noise was not abating. Adrian was very thorough in his investigation. He checked the belt, pulleys, and other components, and even changed the belt and pulleys to see if that would help. He did manage to quiet the grinding so that I have been able to get through two loads of laundry successfully without that annnoying sound, but he did determine that the motor is going bad. It would be more expensive to repair the motor on an 8-year-old machine than to just replace the machine. So even though it wasn't the answer I was hoping for, Adrian did give me the valuable information I needed, and he did it for a very reasonable price. I will definitely call Adrian in the future for all of my appliance-repair needs!

Adrian was very responsive and gave me a call after I submitted a request on his website. We talked through the problem on the phone and when he found out what was wrong told me he'd call back with estimates on parts and delivery. My electric oven and broiler wouldn't heat, but the stove top worked fine. Turns out it needed a new clock/computer (which aren't cheap). The oven is old, but it was much cheaper to have Adrian order the part and install it himself than to buy a whole new range. Adrian gave me a one hour window when he'd show up (maybe even a half hour I can't remember)...regardless he was on time, professional, and installed the new part in 10-20 minutes. Then he stayed around to make sure the oven worked and heated properly. Overall, I was very pleased with his service and would definitely recommend him to others.

It's not often that someone has the integrity to suggest that another provider would provide a more cost-effective repair solution. Adrian's assessment over the phone was correct and his advice saved us several hundred dollars. I won't hesitate to call him when we have a problem that he can address. I recommend him highly.

Found the issue right away. Weighed our options and decided to buy a new unit. Glad he saw the crack or we would have fixed the old unit.

Adrian was exceptional. I called in the afternoon, left a message, which he promptly returned. I missed the call, but he called again the next morning and setup an appointment for later that morning. I had tried to fix the dryer portion of a GE spacesaver washer/dryer combo myself as I was cleaning out lint throughout the machine, but clearly needed the expertise. Adrian showed up on time, explained everything as he was doing it; even mentioned that it was probably ok not to replace the bearing receiver, but just the bearing plate on the back of the drum, as it was a little worn and the screws were not stopping where they should (could cause vibration, squealing, and break in the future). He replaced the items and put back the unit to where it is working perfectly fine - actually even better than it was before I had messed with it. He charged me for the quote he stated over the phone, so no surprises and probably could have charged more for the bearing plate he provided. Overall, the price was very reasonable; especially on the short notice and excellent service provided. I would definitely use him again for any appliance issues that may come up.

I sent him an e-mail at around 11 o'clock at night and about half an hour later, he had already responded. He came out the next morning. He immediately figured out what the problem was. He had no problems with me looking on-shore because I am interested on those things. He fixed the problem and noticed we had a problem with the hinge on our door and he ended up replacing that without charging us. He was straight to the point and direct. I asked him numerous questions on the way and he was very willing to explain exactly why he thought the problem was. He diagnosed and explained the procedures. When it came to the time of fixing it, he explained exactly what he was doing and what he expected to see and what he was finding. He was very methodical, friendly and even though he ended up doing more work for us, he still charged us the price that he initially had quoted for us.

One of the best appliance repair places I have ever dealt with. He comes when he says. The last he was here, he taught me how to fix a refrigerator so I wouldn’t have to call him back. I used him twice.

Unfortunately, the problem is my computer part of the maching, which is costly. Adrian arrived on time, was friendly, courteous and knowledgeable. He recommended a new washer instead of fixing it due to the cost. I would definitely use him againa nd recommend him highly.

My upright Whirlpool freezer had developed an odd problem. It was freezing on the bottom but not the top. My sister, who is not in this area, has the same unit and also had this problem. She told me her's needed a new evaporator fan motor. I wanted to hire a small company who would listen to my concerns on the phone before coming out. Hopefully this would save a trip and get my freezer fixed on the first visit. I called and spoke with the owner, who agreed that it was most likely this fan motor that wasn't working. He ordered one and came out a few days later to install it. He came as scheduled and replaced the fan motor. He also fixed another problem I was having with the drain in the back of the freezer. Turns out it had a kink in the drain hose from day 1 and as a result of this, my freezer would build up ice on the bottom. He fixed this also. My freezer is now working just fine, top to bottom. I was most pleased with everything about the whole process and confirms my desire to give my business to the smaller companies. I highly recommend Factor Appliance!