Factor Appliance

Reviews

5.090 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
1%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.7
responsiveness
4.9
Showing 51-75 of 90 reviews

kathy d.
10/2012
N/A
Came when scheduled with right heat resistant bulb and was done quickly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$75

James W.
10/2012
N/A
Adrian was the Service Technician that repaired our refrigerator. He responded to my call for service quickly, arrived exactly when he said he would (quickly to boot); was courteous and professional. Excellent value for the money. Highly recommended.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$79

Paula Z.
10/2012
N/A
Called on a Saturday re: my refrigerator and he came out on a Sunday. My refrigerator was fixed within 24 hours of iwhennit stopped working!

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
5.0

Yes, I recommend this pro
$330

Lucy H.
09/2012
N/A
Very efficient, personable and knowledgeable. He did his work and explained how to care for and avoid the problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$92

Tia S.
09/2012
N/A
Adrian Loughlin was very responsive and professional. The motor in my dishwasher would have costs too much to repair. He suggested that I buy a new dishwasher to avoid the costs for labor and parts. I appreciate his honestly. I highly recommend him and will use him for future repair jobs.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

lindsey k.
09/2012
N/A
Adrian was very knowledgable about our appliances and was able to fix the problem quickly and inexpensively.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$284

Laurie S.
09/2012
N/A
Adrian was professional, on time, diagnosed the problem quickly and fixed it right then. His pricing was fair and very reasonable. I highly recommend Factor Appliance!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$259

Ellie M.
09/2012
N/A
Adrian was great- professional and got right to business figuring out what the problem was. Knowledgeable and did a great job.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Levent D.
09/2012
N/A
He showed up the same day and did a great job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jill G.
09/2012
N/A
Service was excellent, repair man was honest and helpful. My dryer was so defunkt it was not worth fixing, so no repair was needed, but I will DEFINITELY use factor Appliance for any future repairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Bob R.
09/2012
N/A
In my entire life, I have never dealt with a more: knowledgeable, openly candid and, most of all, scrupulously honest man....even more than an appliance repairman. Adrian is the best appliance repairman I've ever met in my life and maybe the most honest. For the record, I never met Adrian until I met him when he came to our house. I first read about him through the reviews here. They understated how he is the consummate profession. I recommend and trust him explicitly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Diana N.
09/2012
N/A
Adrian was courteous, professional and very responsive. He provided instant feedback on the problem and moved forward with providing a solution immediately. He guarantees his work and his prices are competitive and fair. I definitely recommend Factor Appliance -- I will be using Adrian for all my appliances needs moving forward!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Ralph T.
08/2012
N/A
Adrian was prompt to both appointments and very diligent in tracking down an interimitten problem in my dryer. He clearly explain the various troubleshooting tests he planned to perform and the implications due to the results he got. His solution worked like a charm.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Robert S.
08/2012
N/A
The service tech showed up on time, was polite and friendly. He identified and fixed the problem promptly.

Rating CategoryRating out of 5
quality
5.0
value
3.0
responsiveness
5.0

Yes, I recommend this pro

Contact information

451 Hungerford Dr, Unit 119-212, Rockville, MD 20850


Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
Closed
Sunday:
Closed

Service Categories


FAQ

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: Closed

Sunday: Closed

No, Factor Appliance does not offer free project estimates.
No, Factor Appliance does not offer eco-friendly accreditations.
No, Factor Appliance does not offer a senior discount.
No, Factor Appliance does not offer emergency services.
No, Factor Appliance does not offer warranties.

Contact information

451 Hungerford Dr, Unit 119-212, Rockville, MD 20850


Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
Closed
Sunday:
Closed