EstateMax Estate & Downsizing Sales & Auctions

"Thank you [Member Name Removed], We appreciate your trust and business. We had to light the wood stove in the garage where we set up the collection of 300 die cast toy tractors sold in two days, dug out of every corner of the home and property. Also uncovered the safe in the basement with the coin collection, and organized all the furniture and household goods. Start to finish 10 days from our initial meeting."

"Hi [Member Name Removed] and [Member Name Removed], We were happy to run your sale for another day, by exception, and did so because weather made the sale a little difficult over the weekend. It is not a normal for us to do that. We appreciate your positive review and trust in giving us your business. Have a great 2019!"

"[Member Name Removed], Thank you for your review. Best to your mom and thank you and her for your trust and business!"

"Thank you [Member Name Removed]!"

"Hi [Member Name Removed]; We handled the liquidation of both sought after and normal day to day goods. Your sale was advertised to over 40,000 people on the internet and over 5500 persons clicked on the sale links. We had approximately 350 people come through the door to shop. The average sale was $96. Being that the property sits high up above the Potomac River on a private road and was advertised as such, following your request that we minimize traffic, and take people in by appointment, that is a very good turn out. Taking all people in by appointment was unnecessary and parking was not ever a problem. Furniture WAS sold by appointment, pre-Sale. The classic Mid Century modern furniture was sought after. I sold a chair for you before the sale even started, a month ago, for $6000 on line. I promised you $3500 on the day I met with you, which shocked you and I got $6000! The rest of the goods do not hold equal value as that chair but still had a market or were badly soiled. I shampooed the sofa myself to see how bad the soiling was. I suspected it was urine and it would not all come out. I sold the sofa set regardless to a dealer who will invest $4000 in them to reupholster. 90% of the furniture was sold to collectors or dealers before the weekend, to alleviate the pressure and dickering with uneducated derelicts who frequent estate sales, over the weekend, and so that I could negotiate the best prices for you and your sisters. Your mother's Chickering antique piano needed $5000 plus work done to it, to get any kind of a price, or any interested party. It was a white elephant. I spread the word among the piano restoration community in DC area and they are aware of it. I told you you might get a call about it at some point in the future. We took your sterling and gold before the sale started, to the right gold dealers and sold them, comparing values to what I could sell it for wholesale on the market. No one shows up at an estate sale ready to pay retail for gold and silver. Again unless it's collectible, or antique it's worth the weight of the precious metal. Your jewelry, some valuable, did not sell during the sale, because I would not give it away and I left it there in the house when we left. I communicated with you often, sometimes numerous times a day. Clients are not permitted on the estate sale site during prep or during the sale because it poses more complications that it solves problems, typically and is a conflict of interest with buyers, and not in your, the client's best interest. You wanted to be on site and I told you no- up front. All details of my process are in your contract, all of them. I couldn't have been more responsive. You are not the only client I work with at a time and running an estate sale demands focus, time, energy and knowledge. Your questions during the sale were ambiguous " How's it going?" which i answered with "Fine" no problems", but that was not good enough. You hired me as a professional service and project manager. I did not need you to manage my work for you and touching base at every movement was unnecessary. You gave me the OK to come to the property as I needed to , to sell and set up. I am an insured company and have top ratings, and am fully vetted .I even told you I would refer you to the auction house to sell your painting that Sotheby's sent me to. We feel that we exceeded our normal efforts to make your sale a success. $19,000 of sales proceeds, most of it by pre-sale. My job was to sell and manage your project which is what we did very successfully, with the exception of this review. I take this seriously, [Member Name Removed] and asked you to discuss any concerns. Your lack of gratitude and appreciation for what we did for you leaves me incredulous...some clients are just more demanding and have more time on their hands, and a different definition of "professional" based on their real life experience, than others."

"Thank you, [Member Name Removed]. We sold approximately 85% of salable goods overall. In the 5000 square foot garage we sold volumes of tools, thousands of books and LP's. What did not sell were fixtures ( bookshelves and cabinets in the garage that were en masse that held 14000 books and albums) Classical albums, and sundry random items that the right buyer just did not show up for. In the house old furniture and nice but plentiful small china items and such did not find buyers. The property posed the challenge to buyers of driving down a 200 yard gravel road to access the sale. It went well overall with a few issues, mostly from people who's driving skills are lacking. We had a full time parking attendant in the lot at the bottom. We remain available to hold another sale for you and your brother to clear out these things as well as a salvage sale of architectural elements, fixtures from the house."

"Hi [Member Name Removed], thank you for your praise. We are always up for a new challenge and your project certainly was that. Your house was FULL of beautiful, expensive furniture and decor a lot of oversized upholstered goods. The only drawback was that we could have used another weekend to sell- and we produced some very good results in a short period Of time and you were really under the gun to move I have the house cleaned out. We provided an extra 6 hours on Thursday as a preview sale afternoon/evening to promote the sale which brought in buyers after work. One service we were able to help you with was last minute packing then after the sale, locating carpet cleaners and house cleaners at the last minute. I was happy to help you with that since I was there watching the truck being loaded for charity. By the way Habitat for Humanity ReStore was overjoyed with your donations. Thank you very much and best of luck to you and your family."

"Hi [Member Name Removed], thank you for your review. Because you were removing Furniture after we were complete with our cleanup we did not prioritize broom sweeping and the fact that. you were having the house cleaned as well immediately after....typically that's not even an issue as we remove all Goods that are left over to charity and make sure the place is broom swept otherwise. The total cost for the sale our participation was $3500 I assume you noted $4500 is including trash collection clean out of the trash left in the basement and your husband's three outbuildings. Not anything to do with our commission just so that's understood for anyone reading this review. Anyhow how we hope that you were pleased with our hard work which was a little more complicated working around your last minute move out and consideration that we did not get to see what was in the wood shop until the day the sale started. Thank you and we hope you're getting settled in your new home."

"Hi [Member Name Removed], Thank you for your persistence in leaving this review on A.L. And thank you for your trust and business. Best of luck to you in your new domicile."

"Thank you [Member Name Removed] for your review. Yeah your parents house is beautiful and large and spread out people had a great time I'm going through it and especially the storage room over the garage that was like a treasure hunt was a lot of fun. Good luck with selling the home with Stacy Reno and call us anytime thank you."

"Thank you [Member Name Removed]"

"Hi [Member Name Removed] and [Member Name Removed], Thank you for this detailed review. Your parents home was full of goodies and was fun to work with. We do our best to sell it all but what didnt sell went to use through donation. Thanks again for your trust. P.s.How did all A's add up to a final "B"? Lol"

"Thank you for your perspective as a shopper. See you at the next sale!"

"Hi [Member Name Removed], Thank you for the wonderful review. We appreciate your hiring us, putting your trust in us to run the estate sale of your dad's property. I know you said it sold in a short time and that is great! Hope all is well. Thank you."

"Thank you for the review! We try to keep our commission in line and are one of the least expensive, most experienced companies in the DC market. We were able to step in and get your parent's sale set up and conducted and cleaned up within 14 days of your call. It is a nice property and we were happy to help! Thank you for your thinking of us and putting your trust in us. It means a lot!"

"Thank you [Member Name Removed], We appreciate the review and most importantly putting your parent's home in our hands. It was a last minute booking, which we were happy to accomodate. It worked out great. Best to you and your family. Laurie and Steve"

"Thank you [Member Name Removed] and [Member Name Removed], Your sale was a big success. Our sell through was almost 100% of furniture, minus a few small items. Nice, clean, quality products like yours can make the difference in a lovely setting. Thank you again for your trust. Laurie and Steve"

"Thank you . I don't know how much more responsive we could be from beginning to end.[Member Name Removed] we appreciate your trust and business. Name Removed]."

"Thank you [Member Name Removed]."

"Thank you [Member Name Removed]. We appreciate your trust and business."

"Thanks much, [Member Name Removed], it was our pleasure to help. --Steve & Laurie."

"Hi [member names removed], Thank you for the glowing review. You've been exemplary clients to work with. Your beautiful brand name furniture was great to have at a downsizing sale and you were attention to detail while you packed and moved out prior to the sale really assisted me and setup and efficient process during the sale greatly appreciate your business and support and we wish you the absolute best in your new home."

"Hi [Member Name Removed], If there is no reason for us to contact our client during set up, sales and clean up of the job, we don't bother them. We typically discuss issues only as needed and report to the client the day or so after the sale is over, with a final sales estimate. You contacted me during the sale setup and asked how it was going, by text. I said it was going fine. If there is nothing to report, I am a person of few words and a lot of action.. I introduced you to Heart2Heart MOving who moved your stuff to your new home and brought other things back to the old home, site of the sale. They handled the prep for us with you so I thought your questions would all be covered. We handled your sale with the utmost professionalism efficiency and did everything we knew how to do to drive traffic to your secondary rural location. We handled the sale as effectively as possible and cleaned up to meet your deadline for settlement on the property. I don't know what else we could have done to satisfy you in and above the requirements of our contract and to assure you a satisfied client. You brought Furniture into the sale from your fiance's house, sight unseen, that was very esoteric and not in great condition yet we included it and promoted it on all of our social media sites before, during the sale weekend and continue to promote all of the pieces we brought back to the warehouse for further liquidation on an ongoing basis. We will be in touch as things sell. Thank you for your business ."