DHI Roofing Contractor

No Well

I found DHI recommended in my neighborhood directory, and gave them a call. Eric came out promptly and inspected the damage. He seemed friendly and knowledgeable. He noted that he would have to order materials and sent an estimate a few days later by email. The estimate did not seem unreasonable, so I agreed to have them do the work. Since he needed materials I let a month go by before getting in touch again by email. At that point he indicated that he had been busy, but offered to start on Saturday or Monday. I indicated that Monday would work best, and he emailed that he would be there between 10 and 11 on Monday. That is the last I heard from him: a week ago. No replies to emails or phone messages left in the past week. Update: After I submitted an Angie's List review with a grade of F for a no show, Eric did contact me claiming an out of town emergency, we rescheduled and after a second no-show he offered a substantial discount. He did come the third time, but his workmen showed up at 9:00 without tools, and he didn't appear until 1:00 PM with his equipment and supplies. The work couldn't start until he arrived, but from that point it went well. He left before the workmen had finished, but they indicated that he would be back the next day (Saturday) as agreed. I didn't know what to expect and at noon on Saturday I left phone messages asking what was planned. Eric emailed me at 1:00, but I didn't check my email again that afternoon, so I was surprised that he showed up at about 5:00 PM, and resumed working. He left after dark and said he would finish the work on Sunday. He arrived at about 3:30 and worked until 8:00--well after dark. When he was here he seemed efficient and his work looked good. He did extra things like cleaning all the gutters, and repainting a flue unrelated to the original request. He cleaned up thoroughly, and when he presented me with the discounted bill, I felt I really should pay more than he had asked for. It is a difficult rating decision. Eric seems honest and his work seems excellent, but I was never sure that he would show up. Still, I got my repair done for a low price and the time from start to the end of the work was exactly what was mentioned in our first meeting.

Prior to having DHI come out this year to do the roof repairs I had contacted several other companies (some from Angie's List and others were referrals from others). The first company did not get the complexity of the project and I knew it would not be done right. The second company kept telling me they did send me an estimate but would send it again ... but I never got it. Two companies said the job was too complex for them. Another company made it more complex than necessary. Those companies that provided estimates were all quite high except the one company who did not understand the job and had a very low bid. I originally did not call DHI for this project because when I had a small repair job a few years ago I called the company. I learned that Eric Denchfield, the owner, had moved to North Carolina and one of his brothers was managing the company. Expecting it to be the same under his brother, I set an appointment for him to come to my home to give me an estimate. It was a horrible experience. He was not here when he said he would be (Eric is rarely not here when he says and calls if running late). The brother was rude and the estimate he gave me for a small repair job was nearly equivalent to what Eric would charge to totally replace the roof. I knew I would not do business with him, and was very sorry that Eric was not working up here any more. After getting all the bids for this year's project, I was sitting at my kitchen table knowing I had to choose one of the companies. The problem was that I was not comfortable with any of them. Then my phone rang and it was DHI making a cold call asking o If I needed any roof work done. Not wanting to deal with Eric's brother again, at first I lied and said I had no need -- as I sat there trying to choose a roofer. Just as I was hanging up, I asked if Eric had returned to the business. I was told YES, he was back running the company again. I was thrilled and asked the woman to have Eric call me ASAP. I got a call from Eric within 15 minutes and he came to my home to see the problem that same day. Of all the contractors who had been here, he was the only one who not only looked at what need to be done regarding the repairs ... but he also discovered the cause of the problem so that could be corrected and the same problem would not repeat itself in another five or six years. Eric really knows his "stuff" and thinks outside the box to find cost effective solutions. The guys that work for him are professional, courteous, good workers and maintain a clean work area. Eric worked with me on price ... especially after the siding contractor that created the problem with a bad installation backed out on redoing the siding/fascia trim. After meeting with a few companies to do the power washing, I hired Eric/ DHI to do that, too. I knew from their other work that they would be meticulous ... and they were! In fact, several areas that I talked to a company about painting no longer needed it after the thorough power-washing job! Plus the price from Eric matched the lost bid; the highest bid was triple that amount! Please consider DHI for your work! I understand there are bad ratings out there because of his brother (who does NOT work for Eric anymore since Eric realized what his brother did to Eric's company while he was working in North Carolina). I have also heard recently that the same brother recently pretended to be an employee of DHI. If you call Eric's cellphone, you will get him and I feel certain he will do the same great work for you that he has done for me! In fact ...I am about to have him replace one of my skylights now that I know he does more than just roofs!

They had quite a bit of work to do. It all went well with them. They were professional and punctual.

It went very well. They were very great. They answered our calls, came out when they said they would and got the work done in a timely manner. They were good at cleaning up and were very courteous.

One of our subs on a rowhouse remodel was moving material across a neighbor's roof and caused the damage. One cut was 2-3' long and the other 8'-10' long. DHI was hired by the property owner to repair the cuts. Once the work was done we took the invoice. The invoice has the work at 3 employees at 3 hours each ( 9 hours total) with a billing rate of $75/hour. They also charged $375 for material. I had two General Contractors look at the job and described the job to one roofing contractor. All of them would have charged less than $500 for the same work and were shocked at DHI's fee. I also called a roofing supply store and they said 50' of very high quality and appropriate repair material would be $50. I presented all this information to DHI and they said their price was already discounted 30% and they would not reduce the invoice total any further. This company may do fine work but I urge anyone considering hiring them to get other estimates.

Poorly.

I have had about five roofers come over for an estimate to replace our entire flat roof and DHI was our second choice. They were prompt in getting back to me, they had the proper warranties in their contract and had all the things I was looking for. We decided to go with another company, however because we got a better price. Their labor and materials warranty was for 12 years and we went with the company that gave us a ten year labor and material warranty because it was cheaper for us.

This experience was awful. I requested that DHI email me the estimate for my roof to expedite the process, which they said they would do. A week had gone by and I didn't hear anything, so I called to follow up. Eric said the estimate had been done and he would email it to me. When another two days went by I called to check in again, and Eric gave me a line about trying to email me the estimate but not being able to find the underscore key on his Blackberry (seriously). I gave him an alternate address, without an underscore, and he promised to send it to me that evening, which was a Friday. An estimate never arrived and I chose another roofer. Today, Wednesday, I just received a call from DHI saying they would be out to perform the estimate. I told them not to bother. I don't appreciate being lied to about an estimate being done when it wasn't. If they were too busy to come out, just tell me that, don't make up some story about sending me the estimate when one was never even done.

Everything went better then expected. I interviewed four contractors in person, received written quotes from all but one. DHI came in a few dollars below the lowest estimate with all estimates being with in about $200. I have never hired a contractor for a project this large and reviewed all estimates with a builder and based on the high quality materials they noted in the estimate that the others didn't use, DHI was recommended. I also selected them because of the professionalism of Kevin Denchfield who did the estimate, the prompt response that I received (he arrived for the estimate very quickly). My appointment was set with ease in a timely manner and the crew arrived at the hour exactly when they said they would. They went above and beyond by pointing out areas of the trim that had rotted and gave me the opportunity to decide what to do versus simply tacking it onto the bill automatically.

I liked the fact that whenever I had any type of question anytime during the project, there was always someone there to answer them. I thought that they were very responsible and they did a professional job. I would highly recommend them to anyone looking do redo their roof.

I was impressed with how fast I received an appointment for an estimator to diagnose the problems with my roof. They came out the next day, and I received my estimate within 24 hours. They were available to answer all my questions.

Personally, I felt that this company was extremely honest. I previously had two other roofers tell me that I needed to replace my whole roof. There were only a few repairs that were needed. Their friendly staff was helpful when I needed all my questions answered.

Overall good thorough and neat job at competitive price, except not very punctual and had to make them return to complete it properly.

I HAD OTHER ESTIMATES AND BASED ON THE WORK REQUIRED THEY SEEMED TO OFFER THE BEST VALUE. THEY WERE VERY PROFESSIONAL AND LEFT THE JOB SITE VERY CLEAN.

WOULD USE THIS COMPANY AGAIN , VERY HAPPY WITH THERE SERVICES. THE HAULED ALL THE OLD ROOFING AND DID A GREAT CLEAN UP JOB. THEY USE A COATING TO INSURE THAT THE ROOFING WOULD HOLD.

THE OVERALL EXPERIENCE WAS FAIR. THE ACTUAL INSTALLATION WAS EXCELLENT QUALITY, HOWEVER I DID FIND THE COMMUNICATION IN PLACING THE ORDER AFTER THE ESTIMATE WAS DONE TO BE LOUSY.