Carpet Palace

Don't count on them to do your cabinet design! Their salesperson (Patrick) made several costly errors with my order, costing me over $2600. When I sought some remedy for these errors, the salesperson stopped returning my calls and then after I spoke with the manager, he also did not call me back even though he had said he would speak with the salesperson and call me back. I should not have to bear the cost of errors in the design of the cabinets. Because of them, I paid for a microwave cabinet that I could not use because it was too small, crown molding that I could not use because the doors on the cabinets I had selected did not allow enough room to nail in the crown molding - leaving my kitchen to look not as finished as I had wanted and costing me $ that they would not reimburse. They also sold me four roll-out shelves that were the wrong size for the cabinet that where I wanted to place them (the pantry - which they knew when we ordered them) because they were too narrow to be installed into the cabinet the way they were supposed to be placed. And other items had to be repaired because of having to move the cabinets once we realized the microwave cabinet was the wrong size and could not be used. Ultimately, I had to buy another new microwave to fit the space available since all the other cabinets were already in place and then had to sell my original microwave at half price since I was unable to return it and get my money back. Don't be fooled - they will be responsive as long as you are in the process of buying something but don't expect them to own up to their mistakes or make you whole. Go somewhere else if you need professional assistance designing your new kitchen. I feel bad writing this because I really enjoyed working with Patrick up the point where they would not own up to their mistakes and at least try to help by letting me return items I could not use (at a minimum) and compensating me for their errors. GO ELSEWHERE! (Sorry, Patrick, I tried to work this out with you all but your non-responsiveness left me no choice but to give you this bad review.)

All went well. Alan, the salesperson we dealt with, was very professional and responsive. He helped us select carpeting without being too pushy. He was very good about scheduling the measuring and the installation -- people came right at the promised times. On a couple of the stairs, the carpet probably should have extended an additional half inch to the edge, and I found a couple of scuff marks made by the installers, which is the only reason I gave a B in quality. But these were minor complaints. The price seemed reasonable. We would use Carpet Palace again.

everything went very well. I will look for other opportunities to use this company.

Price was great! Carpet looks great! 2 guys installed within 1 hour! There is a couple of spots where nails stick out! But overall not bad!

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It went very well, very professional, and very pleasant to work with. Slight mix-up on the timing and coordination of the delivery but the final result erased any concerns. The delivery folks were not insync with Carpet Palace and Carpet Palace owner made it work by personally delivering the remainder of the product.

The sales person took time to help us select the right carpet for our space. She asked great questions to identify our needs and helped us select among the myriad of options. Installers were punctual, respectful and left everything clean.

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We installed 3+ inch pre-finished red oak. Original wood sent from the wood supplier was incorrect size, so Carpet Palace arranged for its replacement with the ordered size. Installation crew was highly professional, little mess, all cleaned up, beautiful oak floor with oak steps completely trimmed. We dealt with Sharon Fitzpatrick, who knows a great deal about wood flooring, and the store manager who also visited the site. We are continuing to work with Carpet Palace on rug replacement and the substation of a wood floor for existing ceramic tile.

They're terrific. What I appreciate most about them is that they have a lot of choices including high end choices. They did a good job with the installation on stairs. They also gave me installation options and pointed out the details.

I thought they did a very good job. The sales person was very nice and helpful. I ordered the carpet and they were diligent in getting the order out because I was in a little hurry. When they came out they did a very professional job of installing the carpet.

It went very well, as fully described above.

I went to the store and selected a number of carpet and one wood flooring sample, which were brought to my house for my selection. The salesman measured the areas and was helpful in providing information and gave me price and requested a 50% deposit which I gave him. The price seemed reasonable and he was very helpful. I am awaiting to hear from them as to the date, which he indicated would be in the next week or so.

Carpet Palace Remark #1: "...Other carpet that the member selected were either more than what his budget was or lower in quality compared to the carpet we suggested originally." Customer Response:This merchant did not know my budget. The carpet that they suggested was so inferior that I didnt want it in my house (I was actually looking for better quality). Also of interest is that both sales people left the showroom and, although I waited at the desk with selections, there was no one to help me. Carpet Palace Remark #2:"... Weekends are the businest time for us and even though we strive to give personal and unlimited attention to each and every customer we are not always successful when there are many customers in the showroom." Customer Response:I took a day off work to come to the shownroom on a weekday (just so I could avoid the problem that he states). If all you are looking for is a place to buy carpet, and if you are willing to blindly let the salesperson guide your sale, then Carpet Palace is okay. I ended up going to Home Depot (where prices are posted and the sales people were interested). (BTW, they did a fantastic job.)

I will never do business with this company again. He gave me a quote originally that it $100 more explaining that they needed to make a 40% profit. They did honor their originally quote only because I pressed him about it. After my experience I am very unhappy with their service.

I went into this store on a weekday so that I could be sure to get the attention of a sales person. I was looking for carpet. I explained that I wanted good quality, but did not want a high-end product as we would be moving in 1-2 years time. I was shown one sample that they thought would meet my needs. I was told that they currently had it in stock. I asked about other choices that might fall in the same price range. I was shown something very inferior. I asked again for a few more choices similar in quality to the first sample. The sales person (Mark) seemed impatient and was not interested in showing me anything else. I find it hard to believe that with all of the displays in the show room, he had nothing comparable. He waved his hand across the show room and said, "Well, we have Shaw, and all of these other brands, you'll have to look." He left me to browse the show room. No pricing appeared on any of the floor displays or samples. It was impossible to figure out what was within my price range. I picked a few and then returned to the sales area to ask for pricing. Everyone had disappeared; I ended up leaving. I came to this store to look at what was available in a particular price range and then to select what would work for me -- not to have someone else determine what I was going to buy and then act distracted and impatient when I asked about choices. I would not recommend this store unless you have no problem with someone pushing carpet that they already have in stock.

The only thing that bothered me was that they got some glue on newly painted surfaces in my basement where they installed the vinyl flooring. The carpet installation went great though.

It was okay, not fabulous. The person on the phone was helpful, but told me I could just walk in and they would be cut while I waited. I went there directly, and it turned out that the cutter was out. I decided to pay and come back the next morning. When I called the next morning, it still hadn't been done. It was finished when I went to pick it up a couple of hours later. I had been told that they would both be single pieces, but one of them (the larger one) was two pieces that I had to duct-tape together myself. It wasn't difficult to do this, but wasn't what the front desk had told me to expect. Also, I discovered that another place had a better quality pad (9-lb instead of 6-lb density) for the same price. I wish I'd gone there instead.

I DISCOVERED THAT THE WOOD FLOORS IN MY APARTMENT WERE IN VERY BAD SHAPE AND I NEEDED TO HAVE A CARPET INSTALLED BEFORE I COULD MOVE IN. CARPET PALACE WAS ABLE TO REARRANGE THEIR CALENDAR TO ACCOMMODATE MY VERY SHORT TIME WINDOW AND AT NO ADDITIONAL COST. THEY PROVIDE A VERY HIGH QUALITY PRODUCT. THEY ARE VERY FRIENDLY AND PROFESSIONAL. I WOULD HIGHLY RECOMMEND THEM TO ANYONE.