Annapolis Lighting

Not well. As soon as I took the lamp home, the top came off the base again. I brought it back to the provider, who told me essentially that this was the best they could do without possibly cracking the base, which is ceramic. They did not offer to refund my money for a repair that was not done properly.

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In the past I've been happy with Annapolis Lighting. But last visit was disappointing--they couldn't order the parts, they said, so they asked me to. I ordered them easily online, sitting in the car outside the store. Can't understand why they couldn't place the order, which was for fabric cable...pretty basic. Bringing lamp elsewhere for repair.

I brought two custom made bronze base lamps to the store and left them for repair. One was partly working, the other not at all. They put in new cords and - I thought - new sockets. Just over a year later, one of the lamps is working, the other isn't. On that one, the socket came detached and, when looking at it and trying to reattach it, I realized that they used the decades old sockets instead of putting in new ones. Because the warranty period had passed, I couldn't bring the lamp back for repair. Annapolis Lighting has a nice showroom and we have bought new lamps and lamp shades there. The products are good, the customer service is lacking. In any event, I would never again bring a lamp there for repair.

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The work was done on time and as expected.

I was looking for someone to install a dimmer for the lights in my kitchen. We're considering using LED lights and I wanted to see what they looked like in a showroom before we had them installed. This store seemed like a good place to do that since they have a fairly good sized showroom. I walked in and browsed around for about 10 to 15 minutes but didn't see any LED's or dimmers. I stood in front of the cash register for another 5 minutes or so waiting to be helped. There were almost twice as many employees as there were customers in the store but I never got an acknowledgment that I even existed. After being ignored for almost 20 minutes I decided that I didn't want to do business with these people and left. There are no other reviews on Angie's List for this specific store but a quick search on Google revealed that many others have had the same experience. I have no idea how good or bad their service would be once they decided to talk to you.

There was an issue with them answering the phones that they need to work on. Other than that, the quality of work was great. They showed you the repair so you could see that it worked and carried the lamp to my vehicle.

I have visited the Rockville, MD, location of this store on different days and different times of day multiple times over the past few years. However, my experience on each visit was exactly the same: poor or non-existent customer service. The store is woefully staffed. If you walk in expecting someone to greet you with a "Hello sir, how can I help you?" you better go elsewhere. I am always ignored when I walk in and have to wait 5-15 minutes before even being acnkowledged. if I ask someone for assistance, the sales associates seem irritated that bothered them and give me the standard brush-off: "You will have to wait until I am finished with a customer." I have learned that the only way to get assistance is to stand directly at the counter with my arms folded and stare directly into the eyes of a sales associate. Moreover, the store's prices for interior light fixtures (and presumably everything else they sell) are worse than their local competitors and absolutely pale in comparison to online prices from reputable merchants. I was finally compelled to write this review after my most recent visit two weeks ago. I have concluded that this store is worth visiting for only one reason: to use as a "showroom" for online merchants. Go online and find fixtures that you like, then visit the store to see the product in person to make sure it meets your needs. For all other needs, go elsewhere.