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American Pool Service

1.0(
1
)

Pool and Spa Service

About us

A family owned swimming pool company, servicing Washington DC, Northern VA and Southern MD areas. Specializing in indoor/outdoor, all types of residential swimming pools and spas.

Business highlights

15 years of trusted experience
Emergency Services Offered

Services we offer

Anything to do with swimming pool we can do it...services, repairs, replacement, maintenance, chemicals, installations, orientation, openings, closings, renovations, etc. Please visit our website for more. www.americanpoolsrvc.com

Services we don't offer

Building and construction

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

yes

Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

1.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%
Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0
Write a review
Showing 1-1 of 1 reviews
Eric D.
05/2014
1.0
pool cleaners
  + -1 more
First of all, Amir and his helper were more than one and half hours late. I had to step away for something else. I put trust in him as a professional to do their work and hopefully retain him for future pool services. Big mistake! When I came back, pool was not started. Pool wall was not brushed. Debris and leaves were all over the pool bottom and surface. These are the very basic things that need to be done to open a pool. I called Amir numerous times and finally got to him on the next morning. Right of bat, he became very defensive and claimed he spent nearly one hour to vacuum the pool. What a big lie!. Our camera showed that he vacuumed the pool for only 16 minutes. I asked him to come back to finish the unfinished business. But he had to charge me for $99. After a few exchange over the phone, he became angry and hang up on me. Overall, I am very disappointed at his service. I feel he is very unprofessional, not trustworthy and just tries to make a quick buck. I won't hire him again and I won't recommend him to anyone.
Description of Work: Summer pool opening. According to his flier, he is supposed to perform: Remove cover, brush pools walls, vacuum pool, skim water surface, 1/2 hour complementary clean of loose debris and leaves and many others
Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0
$279
Response from American Pool Service
Mr. [Removed Member Name], Despite our very busy schedule and all the new customers calling this year, we still accepted you as a new customer to our company, which was in fact a bigger mistake from us. Had we known what type of a customer you are, we would have never taken your pool account! Cheap one. In fact Mr. [Removed Member Name], you have been completely fired by our company and will never get any service from us, ever again. We have in fact showed up on the same day as promised to open your pool, our reciept indicates that. In this business we never promise an exact time as we are on the road all day. But we have kindly done you a favor and told you the time window frame, and we showed up on that time frame. So you cannot say that we were late! We also gave you the promised courtesy call when were on the way. You have bargained the price down with us and we lowered our cost for you to keep you happy but a customer like you will never be satisfied. You stepped out of your house in the middle of our work (not our fault), saying you will be back in 30 minutes or 1 hour, and you never came back the entire 2.30 hour we were there working on your pool. At pool opening time, we use a portable pump to vacum pools so we dont put the debris in your filter as your swimming pool was very filthy. So as we vacum from our portable system we lower pool water a bit (which was all explained to you upon our arrival). Since you spoke English, we assumed that you understood us! But apparantly not. So pool water was low at the end of our opening, preventing us from starting your system. However, system was installed and fully reassembled, ready for starting. We left all our notes on ticket and also spoke with your wife upon departure explaining to her, who seemed to be happy with our service actually, and who was also watching us most of the time from window, aside from your cameras. Every pool opens differently, meaning that some pools open pretty clean with only a dust coat on the bottom of them. Other pools open looking like a swamp! Your swimming pool had so much leaves and debris on bottom at opening time. We (as explained so many times to you) cannot spend more than a certain time (30 min) vacumming pools with many people on schedule as a first reason and also to make it fair for everyone. Your pool was vacummed for 30 min+, additionally, sir, your swampy spa was drained and cleaned (which is actually an additional $50 charge, minimum) and we never charged you for that! We spent a few minutes discussing your pool with you before you disappeared, and gave you a bunch of good tips and information. We really do not do that in the business either, as we provide orientation classes for that for a charge, but again of course you want it free. We exaplained to your wife also that pool will need a follow up service, and that she needs to fill pool to middle of the tiles and start system. We did not hear anything from you the same day, however, next day you called our company trying to obtain a free service, using the excuse that your pool was not vacummed, when in fact it was vacummed, skimmed and brushed. We also brushed your copings, tiles and deck, which was partially extra, and you never appreciated it. We even cleaned your pool cover before bagging it and you witnessed that before you left. You were told that you need a service and it is $99, but you insisted to have us come and clean your pool for free! Please refer to our website, under "Rates" tab and read the entire page, somewhere in the page it states that opening pools does not mean it will be sparkling blue and ready to use. Some people open their pools and do 2 or 3 services until pool is ready to use, whether they do the services themselves or with us, its the customers that understand how the business goes. You sir have mentioned that it is your second season owning the pool, and we specifically asked you if you know how to start system after pool has filled up and you said "yes" and that you know! It is as simple as just pushing the buttom. Also when you called we tried explaining that on the phone, that we spend a certain amount of time vacumming pools and if needed, a customer should obtain additional service visits. If you remember correctly, we also spent about ten minutes upon arrival figuring out your electric issues (FOR FREE), and helped you to get power to the outside and pool system. Additionally, when you returned the day of the opening and allegedly saw the pool messy as you claiming why did you not call our company same day instead of waiting for the next day? When you called the next day, your phone call was answered immediately (history is available on caller ID and on phone billing cycle statement). When you failed to get your free service from us, you then passed the phone to your wife (who obviously did not understand English, when she pretended she did the day before upon completion of pool opening), and while trying to explain to her, she was the one to hang up the phone on us. So you cannot say that we hang up on you as we never did and never will do that to a pool customer. That is a complete lie... [Removed Member Name], our company has been in the business since 2009, and never gotten a complaint. Our cusomers are with us since we established company. Our technicians, like (Amir) are 14+ years experience though. Most of our customers do referrals for us easily. We therefore believe that your claim is false and ask you to immediately remove your comments on Angie's list as it can affect our business dramatically. We also ask you to remove any such false claims that you may have posted elsewhere online. You will be given only this evening (June 2nd, 2014) to do so. Shall you choose not to remove any of these comments sir, you will be hearing from our attorneys soon and furthermore taken to court for falso claims and degrading our company's reputation, on which day you will be asked to really show your evidence and cameras recordings and paying for damages that will include, but not limit to, all the discounts and free work performed at your swimming pool opening, located at 12606 Lake Normandy Lane, Fairfax, VA. Thanks

    Contact information

    13413 Grenoble Dr, Rockville, MD 20853

    http://www.americanpoolsrvc.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 4:00 PM

    Licensing

    Insured
    Licensed*
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Pool and Spa Service

    FAQ

    American Pool Service is currently rated 1 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: 10:00 AM - 4:00 PM

    American Pool Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    Yes, American Pool Service offers free project estimates.
    Yes, American Pool Service offers eco-friendly accreditations.
    No, American Pool Service does not offer a senior discount.
    Yes, American Pool Service offers emergency services.
    Yes, American Pool Service offers warranties.
    American Pool Service offers the following services: Anything to do with swimming pool we can do it...services, repairs, replacement, maintenance, chemicals, installations, orientation, openings, closings, renovations, etc. Please visit our website for more. www.americanpoolsrvc.com
    Building and construction

    Contact information

    13413 Grenoble Dr, Rockville, MD 20853

    http://www.americanpoolsrvc.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 4:00 PM