ABC Garage Door Repair

They didn't have to. I thought we had a garage door issue, and they came out. It had fixed itself. The gentlemen explained what often happens about something coming unconnected. All you do is run the garage door a couple times, to hook the cable back together. We didn't do it enough before he came out here. He didn't charge me anything. Nope. He was only here for five minutes. He said what was the problem, I told him this door here won't open look. I pressed the button, and it opened. They came at a convenient time. They called when they said they were on their way. They were very punctual. I felt like a complete fool, not figuring it worked for the week, before the appointment. That was nice of him to not charge us anything. There wasn't any service done, but the explanation was good.

Technician named Roman stopped by and identified the problem was an offset sensor, easily fixed, but stayed and did a general tuneup for us. We'll be having ABC back to replace the rollers.

Roman came out within the given time window, was courteous, did a quick evaluation and gave me the pricing to replace the spring and pulleys. This is the 2nd time I have used ABC Garage Repair myself and have referred them to at least 3-4 clients (I am a residential realtor) and all have been pleased.

My family recently purchased a home that is 10 years old and during the inspection, an issue came up with the safety mechanism that keeps the garage door from closing down on an obstruction (like your car, kid, or pet). I called ABC Garage and the customer service was very thorough in explaining that older models to not have that feature, so she walked me through the various models and pricing in case we wanted to replace the unit. We have young kids, so I knew we'd probably want to go with the upgrade. The day of the service call, the technician arrived promptly and verified that the current system was old enough that it didn't have this safety feature. We discussed the options again (he had all three models in his van) and he installed it promptly. When that was completed, he also showed how the garage door itself could use to be adjusted so it made less noise when opened. I was happy to pay the additional fee to get that resolved. All told, it was a very positive experience - professional, thorough, friendly, and timely. There is a 5-year warranty on the unit and 1-year labor warranty, but I expect this product to last much longer in the future.

Completed work as promised.

This service turned out bad. They had to come back twice. The first time they replaced the springs and the remote and then they came to replace the motor.

After learning that the company wanted $300 for a pair of door sensors for my 1/2hp Craftsman Garage Door opener, I told Dave the technician that I thought $300 for a pair of door sensors was way overpriced and that I could get the parts from Sears for about $30 a piece. For $300, I could get a brand new garage opener! I will not be using this company for any future repairs and will be letting my friends and neighbors of their overpricing.

Tech showed up on time, fixed the door, and left. Not pushy on additional services.

Excellent service. Punctual and highly professional. The tech Giddon did not try to sell any extra service. Quick service and my garage door is working excellent!

I had a time window of 8 am - 12 pm and my only real complaint is that the technician didn't arrive until almost 12 pm. I was given a call 30 minutes ahead of time however, so not too big of a deal. The technician performed a tune-up on my garage door and replaced the rollers. He mentioned that my gearbox is pretty old and may fail within the next year. He didn't try to sell me anything though and told me about replacement options and pricing when I inquired. He said everything was functioning well for now and was polite and professional. If the pricing was right, I would use this company again for garage door opener repair/replacement.

ABC replaced a garage door on a rental property. Jesse was extremely courteous and responsive. The technician showed up and was courteous and polite as well. He replaced the door and the overall process went off w/o a hitch.

It was easy making an appointment. The office staff was helpful and I had a choice of days and times. Appointments are set for a 2-hour window and the technician called one-half hour before arriving. Part of the work was covered by a local online coupon and part was a repair. The technician, David, was excellent. He was knowledgeable and competent at the job and was a pleasure to work with. I didn't know how he would solve the problem of the bracket, which was installed by another company. The replacement looks like it will last as longer than my house lol. The price charged was reasonable, and the work was done quickly and clean-up was perfect. Needless to say, I will use ABC for any garage door work in the future.

They did a good job. I give them high marks on timeliness as well as on completion and everything. They really have a good customer service. They did what they were supposed to do in time.

I did not understand I needed to call back so there was a delay on coming to my location. That was more my fault than theirs but needs to be made more explicit.

The service went pretty good. I think I had to pay an additional $25 on top of the $59 Big Deal for some extra casters. When I called, they came out within seven days or whatever the appointment time. They met the appointment time. They were prompt. The guy provided good service and they left a 24-hour emergency number in case anything should happen.

Purchased a $59.00 special on Angie's list. Prompt response by email to schedule. They offered a 4 hour window 72 hours later on a Sunday with no extra charge for weekends. Repairman called 1 hour in advance and arrived at 10:30 which was appropriately within the 10-2 promised window. Lubricated door, tightened belts, serviced motor and found one bracket which was broken. Charged me $25 to replace bracket, making total cost of service and repair $84. Repairman named David was courteous, friendly, prompt and efficient. All in all a perfect service experience.

Quick, effective and informative -- what more could you ask for.

The tech was excellent! He was very helpful at giving me tips about my garage door and maintenance. He performed a tune-up by tightening screws, oiling joints, inspecting the wear and tear of the door along with its balance. He pointed out areas of the door which he recommended I weather proof and repaint. Scheduling was off as they cancelled on me at my appointment time the day of my initial scheduled service due to a vehicle accident a tech had so they had to reschedule all appointments. I was notified by an Angie's List message though and not a phone call. I was not pleased with that at all. I believe I should have received a phone call at the very least if you are cancelling on me. That would have been courteous. I was rescheduled for a different day but my tech did not arrive until after the 4 hour window I was assigned. He did however call when he was en route to advise me he was 23 minutes away. Overall, I would use ABC Garage Repair again!

The service tech was competent, professional and polite. He quickly diagnosed the problem - that the opener had 'lost' its program. When he told me the bill was $95, I responded that it seemed high for how little time it took. He said he had no control over the pricing, so I did not pursue the matter with him. I subsequently communicated with Jesse, who had arranged the service call and who I presume is a principal of ABC Garage. The exchange was unsatisfactory. She said that it was unnerving to her that I was charged only $95 - that I should have been charged $120. Which would have been even more excessive. Needless to say, I will not use ABC Garage again and certainly do not recommend them. The only reason why the overall rating is as high as C is because of the performance of the service technician. Otherwise, the overall rating would have been D or even lower.

We had one problem and was hoping it would resolve it but we had to spend a little more to replace springs on it as well. We were happy with the service. We were certain that something like that might happen but we weren't 100% convinced what he was doing would resolved the problem we were having. He made a suggestion to what would resolve the problem and he replaced the springs as well as doing the reconditioning. Very professional.

The technician showed up a bit later than the scheduled time; however, was able to perform the job very quickly, in probably 10-15 minutes. I called them because my garage door was frequently jamming and not opening. This service solved the problem. The technician recommended additional replacement of the bottom rollers (which was not part of the package I bought) and replacement of the pulley system. Since I'll likely replace the whole door system and lift next year, I only opted for the bottom rollers. It would have been nice if they added more cleaning as part of the job -- I somewhat expected that as part of the "reconditioning" package. Nevertheless, they performed well on the mechanical aspects of the job.

They are well priced, efficient and responsive; it's all the usual reasons that we like somebody. I would absolutely use them again in the future.

I was really happy with the job. The door raised and lowered much more quietly. The gentleman was very polite and professional and did a high quality job. I used this provider again when I had a spring break. Again high quality, professional work. I highly recommend.

Sean was friendly, he did the garage door tuning when i lost power, i had used lever to manually open the door, i noticed when i tried to close the garage door , door was touching the pully housing, i was able to close it with little push he tightened all the screws, greased the rollers, i guess that aligned the door properly, door started closing , he showed me one of the springs was more wornout than the other, suggested to replace both before the wornout one breaks, his price was $140 per spring, when i showed him cheaper deals in Angies, and actual price of the springs for less than $50 on the web, i thought he Kind of upset, but balanced him in a while, he told me that they replace with better quality springs and lost longer, he offered me 10% discount, since he was already there, asked him to replace the springs, not sur i ended up spending more, $252 itinitially i was upset, i knew the door used to flush mount, he also checked my garage door motor, tried with his circuitary board, tried adjusting the presets to ensure flush mount took a while for him to allign the door flush to the ground, i offered him the stuckup insulation i had for my door to ensure flush mount, it did the trick, he said he will try this next time for his clients he suugested that i might need a new motor

It went pretty well. They did a good job. I'm still trying to get them to come out and fix like a chain issue, a chain sort of dangling from it. It's not their fault that they haven't come out to fix it because we're under kitchen renovation, and I haven't had a chance to send the pictures. They want pictures of it before they come out. So, that's it. Yes, it turned out well.