Glydon Gardens

I bought a fireplace insert from them. They tried putting it in, they messed it up and they wanted to charge me $300.00 for the materials they wasted. I paid for a fireplace insert and then the installation. The guy came in and tried to do the installation and screwed up. The issue I had was when they tried to charge me for their screw up. Basically his, what happen was, my chimney was not built to code. And they tried to put it, apparently with you have a fireplace insert, there's a tube that goes up the fireplace, the chimney. They tired to put the insert in but didn't have, didn't know how to do it. And what they should have done was when they got, when they hit, hit the wall they should have stopped but they didn't. So they tried putting this thing in and then they couldn't even get it out. That's when, apparently, I can't even remember the nameof the guy I was working with, said his boss would be mad and that's when he tried to charged me, $300.00 for his mess up. And then I sent him back the receipt saying paid in full. Well, that's the end of that. So this guys, even if he would have supervised his workers, he would have said, you can't do this, stop. And they didn't. It was a hot mess. That's when another company came in and rescued me.

I was told there were pins and screws to install it and I was under the impression I wouldn't be able to do it myself. They came to install it and all they had to do is place it in fireplace. I was very upset that is all he had to do. When I called them about it, they raised their fee for delivery and removed the installation fee.