Description of Work: The roofing services were in Baltimore and the one we used was Weather-Seal Corporation.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$7,000
08/2006
2.0
handyman service
+ -1 more
A few weeks later, another piece popped out. I tried to call the company several times and got no response. I wrote a letter to the President of Weather-Seal and got a nasty letter from the President of the company telling me I was wrong. I spoke with him and told him I would let others know this is the way they treat their customers and he hung up on me very angry. Fortunately, my son-in-law fixed the problem, but I wouldn't recommend this company to anyone. They have no idea what the phrase "customer service" means.
Description of Work: One piece of my vinyl railing popped out. They came out and fixed the problem because if dirt and water get in there, the railing could become unbolted.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$2,562
Response from WEATHER-SEAL CORPORATION
FIRST OF ALL WE ARE NOT HANDYMEN. WE ARE A GENERAL CONTRACTOR AND HAVE BEEN IN BUSINESS FOR 22 YEARS WITHOUT ANY COMPLAINTS. PLEASE REFER TO THE MD HOME IMPROVEMENT COMM. AND THE BBB. ON 5-8-06, WE COMPLETED THE INSTALLATION OF VINYL RAILINGS FOR THE MEMBER. A COUPLE OF DAYS LATE,R HE CALLED THE OFFICE AND SAID THAT ONE BOTTOM PIECE OF A POST TRIM HAD POPPED LOOSE. WE TOLD HIM WE WOULD HAVE SOMEONE FROM PRODUCTION CALL IN ORDER TO SEND A PERSON TO TAKE CARE OF THE SITUATION. THE PROBLEM WAS RESOLVED WITHIN 1 WEEK. APPX. 6 WEEKS LATER, HE CALLED AGAIN TO SAY ANOTHER PIECE HAD COME LOOSE. RAUL MUNOZ (PRESIDENT) PERSONALLY SPOKE TO HIM AND TOLD HIM THAT MISS KIM FOR PRODUCTION WOULD CALL HIM TO SET A SERVICE CALL. WHEN MISS KIM CALLED HIM, HE TOLD HER THAT EVERYTHING HAD BEEN TAKEN CARE OF. AT THAT TIME SHE CALLED THE OFFICE BACK QUITE CONFUSED, AS WE ALL WERE. APPX. 10 DAYS LATER HE CALLED THE OFFICE AND WITH A VERY NASTY ATTITUDE TOLD THE OFFICE MANAGER, MISS SHANNON, THAT HE HAD CALLED AND LEFT SEVERAL MESSAGES AND NO ONE WAS CALLING HIM BACK, AND HE WAS GOING TO COMPLAIN IF WE DID NOT FIX THE PROBLEM. RAUL MUNOZ SPOKE WITH HIM THAT SAME DAY TO REMIND HIM OF THE CONVERSATION WITH MISS KIM, WHERE HE TOLD HER EVERYTHING WAS TAKEN CARE OF. THE MEMBER SAID HE THOUGHT SHE WAS REFERRING TO THE FIRST PROBLEM. WHAT KIND OF EXCUSE IS THAT! I TOLD HIM HE NEEDED TO CALL THE OFFICE AND APOLOGIZE TO MISS SHANNON AND WE WOULD TAKE CARE OF THE PROBLEM. HE DIDN'T DO THAT.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Roofing,
Handyman Services
FAQ
WEATHER-SEAL CORPORATION is currently rated 3 overall out of 5.
Monday: 9:00 AM - 5:00 AM
Tuesday: 9:00 AM - 5:00 AM
Wednesday: 9:00 AM - 5:00 AM
Thursday: 9:00 AM - 5:00 AM
Friday: 9:00 AM - 5:00 AM
WEATHER-SEAL CORPORATION accepts the following forms of payment: Check
No, WEATHER-SEAL CORPORATION does not offer eco-friendly accreditations.
No, WEATHER-SEAL CORPORATION does not offer a senior discount.
No, WEATHER-SEAL CORPORATION does not offer emergency services.
No, WEATHER-SEAL CORPORATION does not offer warranties.
WEATHER-SEAL CORPORATION offers the following services: ALL TYPES OF ROOFING, GUTTERS & DOWNSPOUTS, SIDING, WINDOWS, DOORS, IRON RAILINGS, DECKS, FENCING, INTERIOR REPAIRS, SKYLIGHTS.