Eastern Shore Maintenance

This job actually went from a mini-split AC quote, to a entire central AC/Heat pump and new duct-work installation, so this review is of the later. Where to start? I can't speak highly enough about Ronnie and his crew. From the lightning fast responses to my questions/concerns, the friendliness of his crew, their attention to detail, and of course, the above-and-beyond effort in making the final system absolutely perfect. As someone who has dealt with many houses from MD to FL in the past 25 years, all with existing AC units in varying states of disrepair; I wasn't entirely sure what to expect when doing a completely new installation in a home that didn't have existing ductwork, electrical wiring and plumbing. Ronnie explained to me in detail why a mini-split system wasn't the best option given my home's layout. He then proceeded to explain to me the technical and practical reasons behind his choices for the location of a central A/C & condenser, the drain routing, new electrical wiring and fuse-panel considerations, and the ductwork routing/sizing. Given all this, I was confident that things would be installed correctly from the start and I wouldn't be dealing with nuisance issues in the future. Note: That aside from the appearance and location of the ceiling vents themselves, I wasn't terribly concerned about the aesthetic aspects of this job because the majority of work was being performed in a largely unused attic space. Needless to say, I was truly shocked by the final installation. As someone who has a degree in mechanical engineering, I was impressed by the uniformity of the step-down/sizing of the duct system to deliver air efficiently to the most distant parts of the house, specifically to the two areas of the home I deemed most important, and the orderliness of the hanging flexible duct hoses. So not only did he install an incredibly quiet, efficient system, he did so in a manner that still left me with about 85% of usable attic-space by strategically locating and routing all parts of the system. To sum things up, the effort that Eastern Shore Maint LLC put into this installation (which only took two-and-a-half business days) was herculean to say the least. They had to procure the services of an electrician to drastically alter the power supply in my home, work around material shortage issues, and still got the job done a day ahead of schedule. Finally - although Eastern Shore Maint LLC wasn't the cheapest bid I received for this project, I am glad I chose them because I couldn't be more happy with and confident in the final product. From start to finish, a completely professional job!

Very dependable and inexpensive. Very professional and quick response. Had our unit installed in no time.

Great communication. On time. Good job.

Ronny, the owner, is really a nice guy. He came in and first took off his shoes. I was really surprised and appreciated this. He really worked hard to solve my problem. Waiting on quote to have ducts replace. Would highly recommend.

Our a/c went out and they showed up the same day and were very curteous,experienced and fast! Fair price too! Saved my mom s life. It was so hot and humid for an 85 year old. Thank you!

Great experience with Ronny Brown. My AC wasn t working and he was able to come to my home quickly and take care of the manner in a short amount of time. Great customer service!!

Great customer service. Reasonable prices.

On time solved the problem in short order

Stayed in touch after appointment was made and made follow up calls when coming out.

Very Professional. Will use again.

Exceptional work. Goes above and beyond!

Highly recommended...did good work, fair price, and didn’t try to recommend unnecessary work.

They were prompt.

We had HVAC installed. Eastern shore maintenance was not only qualified and trustworthy but very affordable. Hard workers and do the job professionally !

Well, in the early hours of Wednesday morning, Nov 14, (12:30 am) my grandson decided to wash up and noticed there was no hot water. I was asleep as I had to get up early to leave by 5:00 am for appointment. He went to closet where the hot water heater was kept expecting to hit the reset button. What he encountered was blue sparks flying, smoke, acrid smell and melting plastic components. Luckily the surrounding insulation had not yet caught fire! Nor the paper products stored on top! He pulled the main breaker. So at 1:00 am (took half hour to distinguish the proper breaker to keep off so we could have electric in rest of house), I did a Google search for plumbers in our zip code. I was taken immediately to www.HomeAdvisor.com where they asked me to describe the problem. They then found me someone they recommended in area who could do the job. In 5 minutes I had a return text from Ronnie Brown of Eastern Shore Maintenance in Preston. We exchanged important information and he (very pleasantly) said he could be here first thing in morning. So by 2:00 am I was back for another hour of sleep. I was gone for the day so my daughter met with Ronnie Brown, the owner, and another worker, and they not only fixed my hot water heater but took care of a totally separate, rather large existing plumbing problem we had been having for several months even though it put them way behind in their already overbooked schedule. They were two very helpful and funny, delightful people according to my daughter. We highly recommend their company. I am profoundly grateful for not only their work but their attitude towards helpfulness.

Very professional and they do a great job. Had them install a heat pump and water heater.

Responsive, fair, honest

Very responsive, came same day. Fixed problem rather than trying to sell me whole new system! Great. Highly recommend.

They went above and beyond what they were asked to do. And don't ask for any extra payments. I rate them excellent and highly recommend them.

It was great Good costumer service

Completed the job in a timely manner. A pleasure to work with. Honored a verbal agreement. Will use again.

He was very polite and respectful and I will use him again. Plus he lives around the corner from me.

Informative knowledgeable and pleasant!