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Geeks On-Site

Computer Repair, TV Repair, Computer Sales

About us

Additional phones - (202)350-9247 & (703) 349-4827. Additional website: www.877geeksonsite.com.

Business highlights

21 years of trusted experience
Emergency Services Offered

Services we offer

Complete in home & office computer repair, training, troubleshooting, upgrading, setup, install, hardware, software, wireless networking, networking, internet setup, data retrieval, virus removal, spy-ware removal, tune-up, check-up, reinstall operating system, system restore, system recovery, data removal, security & new computer consultation.

Amenities

Senior Discount

$10

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

4.140 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
57%
4
15%
3
15%
2
5%
1
8%


Rating CategoryRating out of 5
quality
4.3
value
4.2
professionalism
4.3
responsiveness
4.4
punctuality
4.4
Showing 26-40 of 40 reviews

Martin B.
02/2015
5.0
computer repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sheela M.
05/2014
4.0
computer repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


JOHN J.
03/2014
5.0
computer repair
  + -1 more
all went fine
Description of Work: checked my wife's PC

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Ursula S.
02/2014
4.0
computer repair
  + -1 more
They did a good job
Description of Work: Did a computer troubleshoot for a Big Deal I had purchased through Angie's List.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

David P.
01/2014
5.0
computer repair
  + -1 more
unknown
Description of Work: Big Deal-One-Hour On-Site Computer Troubleshooting for $79!
Rating CategoryRating out of 5
Yes, I recommend this pro

Ngu N.
01/2014
5.0
computer repair
  + -1 more
.
Description of Work: They were very good with their craft. Wil highly recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

DIANE P.
12/2010
5.0
computer repair
  + -1 more
He called to tell me exactly what time he expected to arrive. Was efficient, polite, knowledgable.
Description of Work: Sohrab came and I had a check list of seven questions or tasks i wanted to accomplish. He is very familiar with AOL which was part of my issue.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Glenn W.
12/2010
5.0
computer repair
  + -1 more
It went extremely well. The technician, Soh Rad, was extremely professional. He was punctual and went out of his way to explain everything he found and was did to fix the issues. He also helped me with better organizing and arranging all the connections and wires to make it easier for me to manage in the future. I would definitely recommend their service to others and am considering buying my new computer through them, so they can handle the set up and transfer all my data to the new computer.
Description of Work: An overall review of my computer to determine what was causeing operational issues. Clean up any extraneous programs and review the security to ensure it was sufficient.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Monica R.
11/2010
5.0
computer repair
  + -1 more
They were very good. They were prompt and it was very nice to work with them.
Description of Work: Geeks On-Site cleaned up the computer when I was having some troubles with it about a year ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

PRISCILLA F.
11/2010
5.0
tv repair
  + -1 more
As part of the package, they were to come out and calibrate the colors on my television. I am still not sure whether it was worth the cost or not.
Description of Work: They calibrated my television for me.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Donna P.
10/2010
2.0
computer repair
  + -1 more
I gave the tech a list of the BSOD error messages. He clicked around a few times, and after about 45 minutes, the device worked just kicked in. This was not unusual. I just needed the device to work faster than by trial and error over 45 minutes. The tech left after charging me $25 for the service call and $99 for the first hour of work (actually only 45 minutes). I then got my courage together, reinstalled the Windows updates, contacted McAfee for help to reinstall the VSAN update, and after googling my way into finding that the BSOD error messages indicated that there was a problem with the drivers, downloaded a whole bunch of drivers. Now the device works just fine when I plug it in.
Description of Work: Windows7 and McAfee did automatic update downloads simultaneously, and the result deleted my ability to use my AT&T Mercury USB connect to get to the internet. In fact, whenever I attached the device, I got the BSOD, the computer reboots, and then it works after waiting a bit longer. I needed help getting my computer to recognize the USB device to connect right away, avoiding the BSOD.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$124

Response from Geeks On-Site
I am sorry you have felt that our service was not up to par. We take our level of service very seriously and would have really loved to have an opportunity to fix the issue if it was reoccurring. We offer all customers between a 14-day and 30-day service guarantee depending on the type of service paid for. If the same issue does occur again we are more than happy to come out and help you with it. Please notify us so we can help. I took a look at your particular appointment details and noticed that the technician that was sent to you was actually very qualified. He has a Bachelors degree in Computer Science and a masters degree in Computer Science from New York Institute of Technology (NYIT), and has been working with computer repair for almost 9 years. So I know he his more than qualified and I am sorry it did not show in this particular situation. I will make sure I talk to him and make sure he is paying closer attention to specific error messages provided by the customer. That being said I am sure he did everything by the book and checked all the standard items like drivers, connectivity, compatibility, and a faulty device early on. Sometimes if it is hard to replicate a computer problem we assume it is solved if it does not show up while we are testing for it. Also if we make adjustments to your system and test several times to see if the issue is occurring and it is not, we can only assume that the issue has been corrected. In most cases both of these statements hold true, but in some rare circumstances, we have worked on a computer, fixed the problem, but the problem may return. We prefer and I am sure the customer prefers that the problem be fixed the first time around as quickly as possible. But in cases where that doesn't happen we do offer a follow up free of charge for a reoccurring problem within 14-30 days. We look forward to servicing you next time and hope that you give us another chance. Together our team has dozens of years of computer repair experience and we have been serving the washington DC metro area for more than 6 years. We have gone out on more than 10,000 customer jobs and have serviced more than 4,000 unique customers in the local area.

Tom T.
09/2010
5.0
computer repair
  + -1 more
The price was very reasonable compared with other stores. The guy came out within 3 hours after I called him. He was done working on my computer within an hour. I've referred him to other people. Overall, I'm very satisfied with his services.
Description of Work: assisted me with installing a new operating system on my computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

NAOMI F.
09/2010
5.0
computer repair
  + -1 more
Everything went well.
Description of Work: They repaired my husband's computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

ELLEN K.
10/2009
5.0
computer repair
  + -1 more
I know nothing about my computers, but I know that mine is now working fine! The worker was very nice, and I felt comfortable with him in my home.
Description of Work: He installed a safety feature on my home computer and some other various work.

Rating CategoryRating out of 5
quality
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$139

GAYLE R.
02/2008
5.0
computer repair
  + -1 more
Overall the service call went very well. Same-day service wasn't available at short notice, but G.P arrived right on time next day. He solved the network problem, upgraded 2 of 3 computers, and even took the time to do some training on unfamiliar processes. We were very pleased. The one minor glitch was that he forgot to call back about availability of memory upgrade for a laptop, but it's working fine anyway, and I myself didn't follow up either. Note that neither Yellow Pages nor business cards show an email address.
Description of Work: We needed some fine-tuning of our wireless network, plus upgrades to memory for 3 computers. While the rep was there, we also purchased a large screen monitor for one of the PCs -- I mentioned that I might want one, and G.P had it in his vehicle -- convenient.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600
    • 1
    • 2(current)

Contact information

10908 Barnwood Ln, Potomac, MD 20854

www.877geeksonsite.com

Service hours

Sunday:
9:00 AM - 8:00 PM
Monday:
7:30 AM - 10:00 PM
Tuesday:
7:30 AM - 10:00 PM
Wednesday:
7:30 AM - 10:00 PM
Thursday:
7:30 AM - 10:00 PM
Friday:
7:30 AM - 10:00 PM
Saturday:
9:00 AM - 8:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Computer Repair,
TV Repair,
Computer Sales

FAQ

Geeks On-Site is currently rated 4.1 overall out of 5.

Sunday: 9:00 AM - 8:00 PM

Monday: 7:30 AM - 10:00 PM

Tuesday: 7:30 AM - 10:00 PM

Wednesday: 7:30 AM - 10:00 PM

Thursday: 7:30 AM - 10:00 PM

Friday: 7:30 AM - 10:00 PM

Saturday: 9:00 AM - 8:00 PM

Geeks On-Site accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, Geeks On-Site does not offer free project estimates.
No, Geeks On-Site does not offer eco-friendly accreditations.
No, Geeks On-Site does not offer a senior discount.
Yes, Geeks On-Site offers emergency services.
No, Geeks On-Site does not offer warranties.
Geeks On-Site offers the following services: Complete in home & office computer repair, training, troubleshooting, upgrading, setup, install, hardware, software, wireless networking, networking, internet setup, data retrieval, virus removal, spy-ware removal, tune-up, check-up, reinstall operating system, system restore, system recovery, data removal, security & new computer consultation.

Contact information

10908 Barnwood Ln, Potomac, MD 20854

www.877geeksonsite.com

Service hours

Sunday:
9:00 AM - 8:00 PM
Monday:
7:30 AM - 10:00 PM
Tuesday:
7:30 AM - 10:00 PM
Wednesday:
7:30 AM - 10:00 PM
Thursday:
7:30 AM - 10:00 PM
Friday:
7:30 AM - 10:00 PM
Saturday:
9:00 AM - 8:00 PM